Polycom RealPresence Group Series Administrator's Manual page 14

SNMP Reporting.................................................................................................. 262
Upgrading System Software........................................................................................... 265
Preparing to Upgrade........................................................................................... 265
System Software Updates....................................................................................265
Downgrading System Software.......................................................................................270
Determine the Software Version...........................................................................270
Delete System Settings........................................................................................ 270
Troubleshooting............................................................................................. 272
General Troubleshooting.................................................................................................272
View Remote Sessions on the System........................................................................... 273
Placing a Test Call...........................................................................................................274
RealPresence Group System Indicator Lights..................................................... 274
EagleEye Producer Indicator Lights..................................................................... 275
Audio and Video Tests.................................................................................................... 276
Audio Meters........................................................................................................ 277
Set Audio Meter Levels........................................................................................ 278
System Diagnostics.........................................................................................................278
Access Diagnostic Screens in the Web Interface.................................................278
Access Diagnostic Screens in the Local Interface............................................... 278
Viewing System Details on the Local Interface............................................................... 281
Access the Information Screen............................................................................ 281
Access the Status Screen.................................................................................... 282
View Call Statistics for an Active Point-to-Point Call With the Remote Control....284
View Call Statistics for an Active Multipoint Call with the Remote Control........... 284
View Call Statistics for an Active Point-to-Point Call on the Polycom Touch
Control.............................................................................................................285
View Call Statistics for an Active Multipoint Call on the Polycom Touch Control. 285
Provisioning Service Registration Failure....................................................................... 285
Call Detail Report (CDR).................................................................................................285
Enable the Call Detail Report............................................................................... 289
Download a Call Detail Report (CDR).................................................................. 289
Troubleshoot a Manual System Software Update...........................................................289
Knowledge Base............................................................................................................. 290
Before You Contact Polycom Technical Support.............................................................290
Locate the System Serial Number........................................................................290
Locate the Software Version................................................................................ 290
Locate Active Alert Messages.............................................................................. 290
Locate the IP Address and H.323 Extension Settings..........................................290
Locate the LAN Status......................................................................................... 291
Locate Diagnostics on the Local Interface........................................................... 291
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