Restart A Realpresence Touch Device; Restart A System From A Realpresence Touch Device; Perform A Factory Restore On The Realpresence Touch - Polycom RealPresence Group Series Administrator's Manual

Procedure
1. Turn the device over.
2. Press the reboot button shown in the figure above until the device's screen goes black.
It restarts and displays the splash screen in a few seconds.
3. Wait for the device to power back on.

Restart a RealPresence Touch Device

You can restart a RealPresence Touch device when it's paired with a RealPresence Group Series system.
Procedure
1. On the device, go to Settings > Administration.
2. Enter the administrator password.
3. Tap Restart Touch Controller.

Restart a System from a RealPresence Touch Device

When the RealPresence Group Series system is paired with a RealPresence Touch device and is
enabled for Skype for Business, you can restart the room system using the RealPresence Touch device.
Procedure
1. On the RealPresence Touch device, navigate to Settings > Administration.
2. Enter the administrator password.
3. Under RealPresence Group Series , tap Restart Room System.

Perform a Factory Restore on the RealPresence Touch

If the RealPresence Touch device is not functioning correctly or you have forgotten the Administration
password, you can use the factory restore button to reset the device. This operation completely erases
the RealPresence Touch device's settings and reinstalls the default platform and applications. Do not
power off the device during the factory restore process.
The restore button pinhole is on the back of the RealPresence Touch, as shown in the following figure.
Procedure
1. Disconnect the ethernet cable to power off the device.
2. Using a pin or paper clip, insert it into the pin hole, and press and hold the factory restore button.
Polycom, Inc.
Setting Up a Polycom RealPresence Touch Device
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