View Remote Sessions On The System - Polycom RealPresence Group Series Administrator's Manual

Symptom
Picture is blank on the main
monitor.
The monitor remains blank after
you pick up the remote control.
When using two monitors, the
second monitor is blank.
You lost the administration
password for your system or
device.
The system is experiencing video
issues during calls, such as packet
loss.
Related Links
Restoring and Resetting a System
Lost Packet Recovery and Dynamic Bandwidth Settings

View Remote Sessions on the System

You can view a list of remote sessions that are connected to the RealPresence Group Series system.
Procedure
1. In the system web interface, go to Diagnostics > System > Sessions.
2. In the system web interface, go to Admin Settings > General Settings > Date and Time > Time
in Call.
3. Configure these settings.
Polycom, Inc.
Problem
The room system is sleeping. This
is normal after a period of inactivity.
The monitor is powered off.
The monitor's power cord is not
plugged in.
The monitor is not correctly
connected to the room system.
The room system is not configured
for more than one monitor.
You cannot access the
administration settings without a
valid password.
You have not configured the
Network Quality settings in the
system web interface.
on page 258
on page 79
Troubleshooting
Solution
Pick up the remote control to wake
up the system.
Power on the monitor.
Connect the monitor's power cord
and the power on the monitor.
Verify that the monitor is connected
correctly according to the set up
sheet that you received with the
system.
In the system web interface, go to
Admin Settings > Audio/Video >
Monitors and configure the second
monitor to Auto or Manual.
Configure the other Monitor 2
settings.
Refer to the factory restore topics to
learn how to reset your system.
Refer to the following Lost Packet
Recovery topic link.
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