Polycom RealPresence Group Series Administrator's Manual page 184

6. Unplug the EagleEye Producer power cable, but leave the USB drive plugged in.
7. Plug in the EagleEye Producer power cable and allow it to boot up.
The LED turns solid blue. The EagleEye Producer starts the image update and the LED blinks
blue and amber. The image update takes approximately ten minutes to complete. The EagleEye
Producer automatically reboots when the image update is complete. The camera tilts up and then
down during the reboot and the LED returns to solid blue.
8. Remove the USB drive.
The update log is saved in [USB root directory]/eepout/[EEP SN]/log.
Download System Logs and Configurations
EagleEye Producer system logs and configurations are not uploaded to RealPresence Group Series . You
must use an empty USB drive and make sure the USB file is in FAT32 format to download the EagleEye
Producer system logs and configurations. You can use logs and configurations to troubleshoot EagleEye
Producer system software issues.
Procedure
1. Create a folder named plcm-eep-cmd in the USB root directory.
2. Create a subfolder named log in the plcm-eep-cmd folder.
3. Create a blank text file named downloadlogflg in the log folder.
4. Plug the USB drive into the EagleEye Producer.
The LED blinks amber and then turns solid blue.
5. Remove the USB drive.
The downloaded files are located in the following locations.
• The application logs and system information are in the [USB root directory]/
eepout/[EEP SN]/log/ folder.
• Configuration files are in the [USB root directory]/eepout/[EEP SN]/config/
folder.
• The system current running status is recorded in a file called sysstatus and is in the [USB
root directory]/eepout/[EEP SN]/ folder. The system status file includes current
CPU/memory usage and current running process information.
Participant Count CDR Details
When used with a RealPresence Group Series system and an EagleEye camera, the camera system
tracks the number of conference participants in a room. Call information is collected in a Polycom
RealPresence Resource Manager Call Detail Report (CDR) and provides detailed data to system
administrators.
Note: To get the most accurate result of participant count data, the number of participants in a single
room should be 10 people or less.
Participant Count
Polycom, Inc.
Configuring a Camera or Camera Control System
182