Polycom RealPresence Group Series Release Notes
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Polycom RealPresence Group Series Release Notes

Polycom RealPresence Group Series Release Notes

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Download this manual See also: Administrator's Manual, Reference Manual
Release Notes
Polycom
RealPresence
®
Overview
September 2013
3725-63711-010/A
Group Series, Version 4.1.1.1
®
Polycom announces the release of Polycom
software. This document provides the latest information about the following
Polycom software:
•
Version 4.1.1.1 of the Polycom RealPresence Group system software
•
Version 2.1 of the Polycom
•
Version 4.1.1.1 of the Polycom Touch Control Operating System software
•
Version 4.1.1.1 of the Polycom Touch Control Panel software
The Polycom RealPresence Group systems are cutting-edge visual
collaboration tools that provide high quality video and sound. The systems use
the most up-to-date video communications technology to deliver the most
natural video conferencing experience.
The Polycom RealPresence Group systems support up to 1080p60
performance for people and content, for a new level of clarity and realism.
RealPresence Group 300 and RealPresence Group 500 systems support
1080p60 performance for people or for content at one time, while
RealPresence Group 700 systems support 1080p60 performance for people
and content at the same time. You can pair all of the systems with the Polycom
EagleEye Director or the Polycom Touch Control to turn them into even more
powerful room-based video systems.
Every time you power on a RealPresence Group system, a splash screen appears
on the monitor with a note to wait as the system starts. The monitor then goes black
for a period of time. Do not attempt to turn off or restart the system during this time.
®
RealPresence
®
EagleEye™ Director software
®
Group Series

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Summary of Contents for Polycom RealPresence Group Series

  • Page 1 1080p60 performance for people or for content at one time, while RealPresence Group 700 systems support 1080p60 performance for people and content at the same time. You can pair all of the systems with the Polycom EagleEye Director or the Polycom Touch Control to turn them into even more powerful room-based video systems.
  • Page 2 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 RealPresence Group 300 and 500 systems ship with a Polycom EagleEye III or EagleEye Acoustic camera, a Polycom RealPresence Group Remote Control, and a RealPresence Group Microphone Array. RealPresence Group 700 systems ship with a Polycom EagleEye III camera, a Polycom RealPresence Group Microphone Array, and a Polycom RealPresence Group Remote Control.

  • Page 3: Monitor Setup

    Version 10 is the latest hardware version of the RealPresence Group Series. There are no performance benefits or feature differences from earlier versions. All RealPresence Group Series software versions are supported on all RealPresence Group system hardware versions.

  • Page 4: Installing The Software

    4.1.x version. • If you are already running version 4.0.2 or later, you can follow the procedures described in Installing Software and Options for the Polycom RealPresence Group Series and Accessories at support.polycom.com. Software Version History...

  • Page 5: Security Profiles

    Polycom Group System software version 4.1.1. 4.1.1 Operating System software 4.0.2 Panel software Release of Polycom Touch Control software to support the Polycom RealPresence Group 700 system; compatible with Polycom Group 4.0.2 Operating System software System software version 4.0.2.

  • Page 6: Local Accounts

    Version 4.1.1 supports the use of the Active Directory Server (ADS), which enables you to use the system other than through the built-in local accounts. Whitelist When the whitelist is enabled, the Polycom RealPresence Group system web interface and SNMP ports accept connections only from specified IP addresses.
  • Page 7 For information about the types of packets that are detected, refer to the Administrator’s Guide for the Polycom RealPresence Group Series. IPv6 Support Version 4.1.1 provides full support for IPv6. RealPresence Group Series systems can be deployed on IPv4 networks, IPv6 networks, or dual-stack networks.
  • Page 8 You can now set up automatic and manual transfers of the log files to a USB device. Scalable Video Codec Updates The Polycom RealPresence Group Series software supports the SVC (Scalable Video Codec) protocol. In an SVC-based conference, each SVC-enabled endpoint transmits multiple bit streams, a process called simulcasting, to the Polycom RealPresence Collaboration Server.

  • Page 9: Remote Management Of The Polycom Touch Control

    • View currently displayed Touch Control screens For more information on setting up and using the Polycom Touch Control, refer to Administrator’s Guide for the Polycom RealPresence Group Series and User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control.

  • Page 10: Kiosk Mode

    You must create your speed dial numbers before you use Kiosk Mode. For information on adding speed dial entries and enabling speed dial, refer to the Administrator’s Guide for the Polycom RealPresence Group Series. Points to Note about Kiosk Mode: Kiosk Mode is disabled by default.
  • Page 11 RealPresence Group system using the People+Content IP application. For information on setting up People+Content IP, refer to the Administrator’s Guide for the Polycom RealPresence Group Series. For information on using People+Content IP, refer to the User’s Guide for the Polycom RealPresence Group Series.
  • Page 12 Enabling and Disabling SVC Calls You can make and receive SVC calls when the Polycom RealPresence Group system is connected to an SVC-compatible bridge. Enable or disable SVC calls from the Dialing Preferences screen in the web interface.
  • Page 13 RealPresence Group system. For more information on the Group 700 system, refer to the Administrator’s Guide for the Polycom RealPresence Group Series. Support for Monitor Profiles Configure Monitor Profiles to set the preferences for what is shown on available monitors.
  • Page 14 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 From the Monitor Profile lists, configure each monitor using these settings and click Save. Setting Description Decide for Me Default setting that sets monitors to show content and speakers based on a variety of factors.
  • Page 15 RealPresence Group system. Send the API commands to the Polycom RealPresence Group system through telnet port 24. To enable SmartPairing: On the computer, start a Telnet session using the Polycom RealPresence Group system IP address and port number — for example, telnet 10.11.12.13 24.
  • Page 16 The beacon is part of the AMX Device Discovery protocol that defines the connection methods and data interactions required to dynamically join a Polycom RealPresence Group system to an AMX NetLinx central controller using serial or IP connectivity. For more information on this feature, refer to Integrator’s Reference Manual for the RealPresence Group Series at support.polycom.com.

  • Page 17: Polycom Solution Support

    For more information about storing system settings, refer to the Administrator’s Guide for the Polycom RealPresence Group Series. To reinstall an older version of software after upgrading the Polycom Touch Control, save the software package on a USB storage device, and configure the Polycom Touch Control to install updates from that location.

  • Page 18: Hardware And Software Compatibility

    SoundStation IP 7000 speaker. This issue has been corrected. Interoperability GS-11002 When you used a RealPresence Group Series system to join a multipoint Microsoft call while you were muted, the Microsoft Lync 2013 client displayed no video. Similarly, if you muted and unmuted a RealPresence Group system during a multipoint call, the Lync 2013 client displayed no video.

  • Page 19: Known Issues

    Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Known Issues The following table lists the known issues for the version 4.1.1.1 release. If a workaround is available, it is noted in the table. Found in Category Issue ID Release Description...
  • Page 20 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Cameras GS-8418 4.0.2 When changing the Country setting from a PAL to NTSC country, or vice versa, on a RealPresence Group system that is attached to an EagleEye...
  • Page 21 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Cameras GS-7213 4.0.0 Sometimes when a In the local interface, RealPresence Group system is enable or disable camera in a call, the Mute button cannot tracking from Menu >...
  • Page 22 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Content GS-7428 4.0.1 The RealPresence Group Use a different VGA system displays a blue screen content source. when VGA content is sent from a Lenovo® ThinkPad® T420 laptop.
  • Page 23 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Interoperability GS-12982 4.1.1.1 When the RealPresence Group Microsoft system is in a multipoint call hosted by a Microsoft Lync AV MCU, the RealPresence Group...
  • Page 24 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Interoperability GS-12938 4.1.1 After you perform a factory Touch Home on the Polycom Touch restore and an update to a Polycom Touch Control to...
  • Page 25 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Interoperability GS-601 4.0.0 Content does not work when a Instead of using the SIP TANDBERG RealPresence Group system is protocol, use H.323. in a SIP call with a Tandberg MXP system.
  • Page 26 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Provisioning GS-13454 4.1.1.1 When loading the Polycom Ignore the error on the Touch Control software version RealPresence Resource 4.1.1.1 on a Polycom Manager. RealPresence Resource...
  • Page 27 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Provisioning GS-11756 4.1.1 When the RealPresence Group Manually configure the system is provisioned by the endpoint to use the RealPresence Resource Maximum Security Profile...
  • Page 28 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Security GS-11599 4.1.1 When you specify the OSCP Configure the OSCP responder address, do not use server to use the standard a nonstandard port. If the OSCP port number 9180.
  • Page 29 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Found in Category Issue ID Release Description Workaround Software Update GS-10296 4.1.1 RealPresence Group system Use one of the following 300/500 users with software methods: version 4.0.0, 4.0.0.1, or 4.0.1 • Update via USB cannot update to version 4.1.x...

  • Page 30: Hardware And Software Requirements

    Polycom deployment guides for those solutions. Hardware and Software Requirements Integrating a Polycom SoundStation IP 7000 Conference Phone To integrate a Polycom SoundStation IP 7000 conference phone with a Polycom RealPresence Group system, use the following software versions: SoundStation IP 7000 Phone...
  • Page 31 Polycom systems that are not interoperable with other vendor systems. You are encouraged to upgrade all your Polycom systems with the latest software before contacting Polycom support to ensure the issue has not already been addressed by vendor software updates. Go to PolycomService/support/us/support/service_policies.html...
  • Page 32 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Product Interoperable Versions Tested Versions Gatekeeper, Gateways, External MCU, Bridges, Call Managers ® ® X7.2.2 X7.2.2 Cisco TelePresence Video Communication Server (VCS) Cisco 4505 MCU 4.4(3.49) 4.4(3.49) Cisco 3241 Gateway 2.1(1.43)p 2.1(1.43)p Polycom CMA 6.2.4...
  • Page 33 Release Notes Polycom RealPresence Group Series, Version 4.1.1.1 Product Interoperable Versions Tested Versions ® 5.2.5 5.2.5 Polycom CMA Desktop 3.1.2 3.1.2 ® Polycom HDX Series Polycom PVX 8.0.16 8.0.16 ® 4.0.3 4.0.3 Polycom QDX 6000 Polycom RealPresence Mobile Polycom RealPresence Desktop ®...

  • Page 34: Copyright Information

    Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products.

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