Page 1 ADMINISTRATOR GUIDE 5.0.0 | September 2015 | 3725-63706-007B ® ® Polycom RealPresence Group Series...
Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.
Page 3: Table Of Contents
Polycom RealPresence Group 300 Systems ........18...
Page 4 Polycom EagleEye Director Indicator Light ........
Page 5 Record and Live Stream Calls ..........67 Polycom, Inc.
Page 6 Configure the Polycom EagleEye Director ........
Page 7 Use the Polycom VisualBoard Application ........
Page 8 Detect Intrusions ........... . 136 Polycom, Inc.
Page 9 Manage the System Remotely ........158 Use the Polycom RealPresence Group System Web Interface ..... . 158 Access the Web Interface .
Page 10 Connect Control and Accessibility Equipment ........171 Connect Non-Polycom Touch Panel Controls ....... . . 172 Configure RS-232 Serial Port Settings .
Page 11 View Polycom Touch Control System Details ........
Page 12 Before You Contact Polycom Technical Support ....... . . 222...
Page 13 Resolution and Frame Rates for Content Video ........276 Polycom, Inc.
Page 14: Conventions Used In Polycom Guides
Polycom guides contain terms, graphical elements, and a few typographic conventions. Familiarizing yourself with these terms, elements, and conventions will help you successfully perform tasks. Information Elements Polycom guides may include any of the following icons to alert you to important information. Icons Used in Polycom Guide Name...
Page 15: Typographic Conventions
Conventions Used in Polycom Guides Typographic Conventions A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text information. Typographic Conventions Convention Description Bold Highlights interface items such as menus, menu selections, window and dialog names, soft keys, file names, and directory names when they are involved in a procedure or user action.
Page 16: Before You Begin
The primary audience for this guide is administrators who need to configure, customize, manage, and troubleshoot Polycom RealPresence Group systems. This guide provides concepts and general guidance to the system administrator. Polycom expects the administrator to be a mid-grade IT professional who is experienced in system administration.
Page 17: Polycom And Partner Resources
Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.
Page 18: Introducing The Polycom Realpresence Group Series Systems
Single-cable connections to the camera and display simplify setup, and sharing content is easy with the Polycom People+Content™ IP application. Its sleek design allows it to be easily hidden away, or taken outside the room or building for mobile applications.
Page 19: Polycom Realpresence Group 310 Systems
Polycom RealPresence Group 310 system You can share content using the Polycom People+Content application and a wired HDMI or VGA connection. Its sleek design allows it to be hidden away, or taken outside the room or building for mobile applications.
Page 20: Set Up Your System Hardware
This manual provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each RealPresence Group system. PDF versions of the system setup sheets are available at support.polycom.com. Recharge the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time.
Page 21: Position The System
Insert the charged battery into the remote control. Position the System Polycom RealPresence Group systems can accommodate being set up in a variety of ways. This section describes placement for your RealPresence Group system, RealPresence Touch, Polycom Touch Control, EagleEye Acoustic camera, and EagleEye Director automatic camera positioning system.
Page 22: Position The Realpresence Touch Device
Mount the RealPresence Group 700 system Note: Mounting bracket differences Polycom RealPresence Group 300, 310, and 500 systems use a different type of mounting bracket. For more information, refer to support.polycom.com or contact your Polycom distributor.
Page 23: Position The Polycom Touch Control Device
Touch Control is not paired with a RealPresence Group system, the device can be used as a virtual remote control. To use the Polycom Touch Control as a virtual remote control, ensure that the infrared (IR) transmitter on the front of the device is facing the RealPresence Group system you want to control. Also, make sure that the Touch Control is conveniently located for use during a meeting.
Page 24 Introducing the Polycom RealPresence Group Series Systems  Be sure to set up the audio connection from the RealPresence Group system to the EagleEye Director, whether you connect it directly to the audio output of the RealPresence Group system or to an audio processor managing the room audio.
Page 25: Power On And Off
Make sure that the system is powered off before you connect devices to it. Note that Polycom RealPresence Group 300, 310, 500, and 700 systems do not have what you might think of as a power button—they have a power proximity sensor. Instead of pressing an actual...
Page 26: Power On And Off Polycom Realpresence Group 700 Systems
IR extender. Indicator Lights RealPresence Group System Indicator Lights The following figure shows the location of the power sensor and indicator light on the front of the Polycom RealPresence Group 300, 310, and 500 system. Polycom, Inc.
Page 27 Introducing the Polycom RealPresence Group Series Systems Ref. Number Description LED indicator light Power sensor The following figure identifies the features on the front of the RealPresence Group 700 system. Ref. Number Description LED indicator light Power sensor Status display area USB 2.0 port...
Page 28: Polycom Touch Control Indicator Light
Introducing the Polycom RealPresence Group Series Systems Indicator Light System Status Blinking amber light In a POST sequence, at least one test has resulted in a warning error. The system continues to blink amber but initializes after the sequence is complete if no severe errors occur.
Page 29: Polycom Eagleeye Director Indicator Light
Steady green light System is in a call. Polycom EagleEye Director Indicator Light The following figure shows the location of the power indicator light on the back of the Polycom EagleEye Director. This indicator light provides the following information. Indicator Light...
Page 30: Connect And Power On The Polycom
Introducing the Polycom RealPresence Group Series Systems System State Alternate Amber and Blue Software update, Factory restore, USB image update Blinking Amber USB disk plugged in Green On, In a call Blinking Green On, In a call, Receive IR in a call...
Page 31: Wake Up The Realpresence Touch
Polycom Touch Control. Power On the Polycom Touch Control Before you can power on the Polycom Touch Control, you must connect the Ethernet cable to the device and to a wall outlet. To power on the Polycom Touch Control: 1 Connect the Ethernet cable to the underside of the Polycom Touch Control.
Page 32: Wake Up The Polycom Touch Control
Introducing the Polycom RealPresence Group Series Systems Wake Up the Polycom Touch Control The Touch Control goes to sleep after two minutes of inactivity. To wake up the Polycom Touch Control: » Touch anywhere on the screen to wake it up.
Page 33: Admin Settings
RealPresence Resource Manager system documentation on the Polycom web site. The Polycom Touch Control has separate admin settings that allow you to update Touch Control software and configure LAN, regional, and security properties for the device. Refer to the following sections for more information: ●...
Page 34: Realpresence Group System Software Options
Note: System Name limitations The first character of a System Name must be a letter or a number instead of a dollar sign ($) or underscore (_) character. Polycom supports double-byte characters for the system name. To configure a system name: 1 In the web interface, go to Admin Settings >...
Page 35: Customize The Local Interface Home Screen
2 Click Launch Polycom Support to Get a Key Code. 3 Register for an account, or log in to Polycom Support with your email address and password. After you successfully log in, your request is sent to an account representative.
Page 36: Display A Calendar
Introducing the Polycom RealPresence Group Series Systems Notes: Speed dial entries when paired Speed dial entries do not appear when the Polycom RealPresence Group system is paired with a Polycom Touch Control. To enable speed dialing in the web interface: 1 Go to Admin Settings >...
Page 37: Enable Access To User Settings
Introducing the Polycom RealPresence Group Series Systems Icon Name Menu Content This icon appears only when a content source is detected. Settings This icon takes you to the Setting screen, where you find System Information, Administration, and, if enabled, User Settings.
Page 38: Display System Information On The Local Interface
Introducing the Polycom RealPresence Group Series Systems Display System Information on the Local Interface The RealPresence Group system local interface displays an address bar at the bottom of the Home screen. In addition to displaying certain system information on the local interface Menu, you now have the ability to display the system’s IP address, extension, and SIP address in the address bar.
Page 39 Introducing the Polycom RealPresence Group Series Systems Setting Description Show System Button Specifies whether to show a System button in the menu. Note: The System button in the local interface main menu is not the same as the System link in the blue bar at the top of the web interface page.
Page 40: Networks
Networks Before you begin configuring network options, make sure your network is ready for video conferencing. Polycom offers contract high-definition readiness services. For more information, contact your Polycom distributor. The topics in this section cover network types used worldwide, but note that not all network types are available in all countries.
Page 41: Configure Lan Properties
Networks Configure LAN Properties You can configure LAN properties for the RealPresence Group systems and for Polycom Touch Control devices. Refer to the following section and Configure the Polycom Touch Control LAN Properties. To configure RealPresence Group System LAN properties: »...
Page 42: Configure Dns Servers Settings
Specifies whether the system should automatically negotiate the LAN speed and duplex mode per IEEE 802.3 autonegotiation procedures. If this setting is enabled, the LAN (under General Speed and Duplex Mode settings become read only. Settings in local interface) Polycom recommends that you use autonegotiation to avoid network issues. Polycom, Inc.
Page 43 (under General Settings in local interface) Enable EAP/802.1X Specifies whether EAP/802.1X network access is enabled. RealPresence Group systems support the following authentication protocols: (under EAP 802.1X in local interface) • EAP-MD5 • EAP-PEAPv0 (MSCHAPv2) • EAP-TTLS • EAP-TLS Polycom, Inc.
Page 44: Configure The Polycom Touch Control Lan Properties
0 to 7, although 6 and 7 are not recommended. Configure the Polycom Touch Control LAN Properties Before you can use the Polycom Touch Control with the RealPresence Group system, you must configure the LAN settings. To configure Polycom Touch Control LAN settings: 1 From the Home screen, touch Administration.
Page 45: Lldp And Lldp-Med Support
Link Layer Discovery Protocol (LLDP) and Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) are supported on RealPresence Group Series systems. LLDP is a vendor-neutral link layer protocol in the Internet Protocol Suite used by network devices to advertise their identity and capabilities on an IEEE 802 local area network (LAN).
Page 46: Lldp-Med Information Discovery
● Voice VLAN ● Voice Signaling VLAN If none of the above VLAN types are found, the RealPresence Group Series system configures itself for the default or native LAN of the switch port to which it is connected. LLDP packets are transmitted regularly so that the network switch (and the neighboring endpoints) are aware of the RealPresence Group Series system presence on the network.
Page 47: Enable Lldp In The Web Interface After The Setup Wizard Process
Bandwidth setting is enabled. H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address. Polycom, Inc.
Page 48: Configure The System To Use A Gatekeeper
This setting is available when Use Gatekeeper is set to Specify. User Name When authentication is required, specifies the user name for authentication with H.235 Annex D. Enter Password When authentication is required, specifies the password for authentication with H.235 Annex D. Polycom, Inc.
Page 49: Sip Settings
● Meeting passwords. If you set a meeting password, SIP endpoints will be unable to dial in to a multipoint call. For more information about SIP compatibility issues, refer to the Release Notes for Polycom RealPresence Group Systems. To specify SIP settings: 1 In the web interface, go to Admin Settings >...
Page 50 Server, for example, marySmith. If the SIP proxy requires authentication, this field and the password cannot be blank. Password Specifies the password associated with the User Name used to authenticate the system to the Registrar Server. The password can be up to 47 characters in length. Polycom, Inc.
Page 51: Configure Sip Settings For Integration With Microsoft Servers
Group systems can obtain presence services from only one source: Skype for Business Server 2015, Lync Server 2013, or the presence service provided by the RealPresence Resource Manager system. Polycom supports the following features in Skype for Business 2015 and Microsoft Lync Server 2013: ● Interactive Connectivity Establishment (ICE) ●...
Page 52: Configure Sip Settings For Integration With The Telepresence Interoperability
If your organization deploys multiple Skype for Business Server 2015 or Microsoft Lync Server 2013 pools, a Polycom RealPresence Group system must be registered to the same pool to which the system's user account is assigned. Note: Microsoft integration requires Professional Services Assistance from Polycom Microsoft Integration Services is mandatory for Skype for Business 2015 or Microsoft Lync Server 2013 integrations.
Page 53 2 If needed, edit the Network Domain Name or change the Allow Incoming Calls setting. Disabling the Allow Incoming Calls setting causes the system to reject any calls from this network domain. 3 Select a Precedence Level. You can define a total of 10 precedence levels. 4 Configure these settings. Polycom, Inc.
Page 54: Multilevel Precedence And Preemption (Mlpp)
Alternative Network Address Type (ANAT) ANAT signaling is used for IPv4 and IPv6 support in AS-SIP and is only useful in AS-SIP environments. When AS-SIP is enabled, and dual stack (IPV4 and IPV6) is enabled, ANAT signaling is enabled. Polycom, Inc.
Page 55: Network Quality
Specifies the IP Precedence or Diffserv value for traffic not related to video, audio, or FECC. Maximum Transmission Specifies whether to use the default Maximum Transmission Unit (MTU) size for IP Unit Size calls or select a maximize size. Polycom, Inc.
Page 56: Lost Packet Recovery And Dynamic Bandwidth
A firewall protects an organization’s IP network by controlling data traffic from outside the network. Unless the firewall is designed to work with H.323 video conferencing equipment, you must configure the system and the firewall to allow video conferencing traffic to pass in and out of the network. Polycom, Inc.
Page 57 If the system is not behind a NAT or is connected to the IP network through a Virtual Private Network (VPN), select Off. • If the system is behind a NAT that allows HTTP traffic, select Auto. • If the system is behind a NAT that does not allow HTTP traffic, select Manual. Polycom, Inc.
Page 58: H.460 Nat Firewall Traversal
When a RealPresence Group system is deployed or registered in an Avaya SIP environment, Polycom recommends that you disable this setting to allow calls to connect fully. In environments set up behind a firewall, firewall administrators can choose to limit access to TCP connections only.
Page 59 In the web interface, go to Admin Settings > Network > IP Network > Firewall. b Select Enable H.460 Firewall Traversal. 2 Register the RealPresence Group system to an external Polycom VBP device that supports the H.460.18 and H.460.19 standards.
Page 60: Basic Firewall/Nat Traversal Connectivity
You can make and receive SVC multipoint calls when the Polycom RealPresence Group system is connected to an SVC-compatible bridge through the RealPresence Distributed Media Application (DMA). In an SVC-based conference, each SVC-enabled endpoint transmits multiple bit streams, called simulcasting, to the Polycom RealPresence Collaboration Server (RMX).
Page 61: Enable Automatic Answering Of Svc Point-To-Point Calls
2 From the Auto Answer Point-to-Point Video list, select Yes. To enable Scalable Video Coding Preference (H.264): 1 In the web interface, go to Admin Settings > Network > Dialing Preference > Dialing Options. 2 From the Scalable Video Coding Preference (H.264) list, select SVC then AVC. Polycom, Inc.
Page 62: Set Preferred Speeds
The SIP (TIP) Calls setting is available only when the TIP setting is enabled. Note: Point-to-point call bandwidth limits For point-to-point calls, the Polycom RealPresence Group 300 and 310 systems use a maximum of 3 Mbps of bandwidth, and the RealPresence Group 500 systems use a maximum of 6 Mbps.
Page 63: Limitations
H.323 Settings. ● The RealPresence Group Series system must be registered to a Lync SIP server so that a call can revert to Lync. For information on setting up a Skype for Business Server 2015 or Lync SIP server, refer to the Polycom Unified Communications for Microsoft Environments Deployment Guide at support.polycom.com.
Page 64: Monitors And Cameras
Polycom RealPresence Group systems with HD capability can send video in wide-screen, HD format. For information about frame rates for content, refer to Content. To send video in HD format, use any model of Polycom camera that supports HD video and a Polycom RealPresence Group system capable of sending 720p or better video.
Page 65: Use Full-Motion Hd
In group collaboration, the quality of content is as important as the quality of the people on video. Content that is grainy, pixelated, or slow to update makes it hard to get the most out of your meetings. With Polycom RealPresence Group systems, you share full-motion HD people and content at the same time, which helps eliminate compromises when sharing across distances.
Page 66: Monitor Profiles
Sets the monitor to show available content. Otherwise, the monitor shows Monitor 3) the room background. Speaker and Content Sets the monitor to show available content. Otherwise, the monitor shows the person speaking at the far-end. You can browse layouts with this setting. Polycom, Inc.
Page 67: Record And Live Stream Calls
From RealPresence Media Suite’s User Portal, any user from your organization can click to start recording, click to create a live stream events, and share their video files. The Polycom® RealPresence Media Suite is also a streaming and recording system that participates in standards-based video and telepresence calls.
Page 68: Realpresence Media Suite Connection Methods
VRR number and the IP address, H.323 ID, or SIP address of the RealPresence Media Suite. For more information on recording with these two methods, refer to the Polycom RealPresence Group Series User Guide.
Page 69: Enable Recording On A Realpresence Group 700 System
Although Game Mode is typically turned off by default, you could have a better experience if you turn it on. Finally, before attaching your Polycom RealPresence Group system to a TV monitor, ensure the monitor is configured to display all available pixels. This setting, also known as “fit to screen” or “dot by dot,” enables the entire HD image to be displayed.
Page 70: Enable Monitors
Monitors and Cameras ● One Touch Play–Use the RealPresence Group Series remote to wake up the monitors. All connected CEC-capable monitors are powered on, and their displays are switched to RealPresence Group Series input. ● System Standby–When the RealPresence Group system enters sleep mode, all connected CEC-capable monitors are switched to standby mode for power saving.
Page 71: Polycom Cameras
All Polycom cameras are capable of receiving IR signals. Polycom RealPresence Group systems have built-in IR receivers to receive signals from the remote control. Be sure to point the remote control at the RealPresence Group system or your Polycom camera to control it. Polycom EagleEye IV The Polycom EagleEye IV cameras are completely digital with a 4k sensor that is specifically designed to work with the RealPresence Group Series.
Page 72: Polycom Eagleeye Producer
Monitors and Cameras Polycom EagleEye Acoustic Polycom EagleEye Producer Polycom EagleEye Producer is a camera peripheral technology that works with Polycom EagleEye III and EagleEye IV cameras to provide room framing and participant counting. Polycom EagleEye Producer Polycom EagleEye Director...
Page 73: Polycom Eagleeye Ii
You can use the Polycom EagleEye 1080 camera for RealPresence Group systems with the 1080p Resolution option installed to send 1080p video. You can also use the Polycom EagleEye 1080 camera with systems that do not have the 1080p Resolution option, to see local video in 1080 format.
Page 74: Connect Cameras To Realpresence Group Systems
EagleEye Acoustic Microphones. You can install the Polycom EagleEye View in a base-down orientation or inverted. To change the camera’s orientation after installation, disconnect all cables attached to the camera. Then install the camera with the preferred orientation and reconnect the camera.
Page 75: Configure Video Input Settings
For example, if you connect an unsupported camera, the system attempts to show video. Polycom does not guarantee that the results will be optimal or that you will be able to set up the camera the same as a supported camera.
Page 76: Configure Video Input Settings
For example, a People source has settings for PTZ and near/far camera control, but a Content source has different settings. Input format Specifies the source type of the device. This setting is read only unless the system does not detect the device. Polycom, Inc.
Page 77 Backlight compensation is best used in situations where the subject appears darker than the background. Enabling this setting helps to relieve a bright background, which can impact the tracking performance of the Polycom EagleEye Director. White Balance Specifies how the camera compensates for variations in room light sources.
Page 78: Configure A Third-Party Camera
Configure a Third-Party Camera The RealPresence Group Series systems support some third-party cameras. For a list of supported third-party cameras and their connectors, see the Polycom RealPresence Group Series Integrator Reference Guide.
Page 79: Configure The Eagleeye Iv Camera
You might want to invert the EagleEye IV camera in your environment. To enable the inverted mount camera position: 1 In the web interface, go to Admin Settings > Audio/Video > Video Inputs, and choose EagleEye IV camera. 2 At Orientation, select Inverted and click Save. Polycom, Inc.
Page 80: Set Up The Eagleeye Producer
Settings. Set Up the EagleEye Producer Information on required cables and how to set up EagleEye Producer are included in Set Up the Polycom EagleEye Producer. Additional information is available in the Polycom RealPresence Group Series Integrator Reference Manual. Both documents are located at support.polycom.com.
Page 81: Stop And Start Camera Tracking
To change camera tracking settings: 1 Do one of the following:  In the local interface of the RealPresence Group Series system, go to Settings > Administration > Camera Tracking > Settings.  In the web interface of the RealPresence Group Series system, go to Admin Settings >...
Page 82: Eagleeye Producer Auto Calibration
● In the local interface of the RealPresence Group Series system, go to Settings> System Information> Status. ● In the web interface of the RealPresence Group Series system, go to Diagnostics > System > System Status. If a Polycom EagleEye Producer is connected, the connection status displays. If the camera is not connected or is not selected as the current camera source, this choice is not visible on the screen.
Page 83: Calibrate The Eagleeye Director Cameras
Ensure that only one person speaks while you are calibrating the cameras and keep the background quiet. If you rearrange or move the Polycom EagleEye Director, recalibrate it. If you cannot successfully calibrate the cameras, ensure that all seven EagleEye Director tracking microphones are working correctly.
Page 84: Adjust The Room View
Input used by the Polycom EagleEye Director.  Enable the Use Voices to Track People setting.  If the RealPresence Group system is paired with a Polycom Touch Control, follow these steps: 1 Touch Cameras on the Home screen or the Call screen.
Page 85: Enable Camera Presets
If your camera supports pan, tilt, and zoom movement, and it is set to People, you can create up to 10 preset camera positions for it using the remote control or the Polycom Touch Control. Each preset stores the camera number, its zoom level, and the direction it points (if appropriate).
Page 86 Monitors and Cameras Polycom Touch Control User Guide. Once presets are in place, you can view them in the web interface by going to Utilities > Tools > Remote Monitoring. Note: Voice tracking preset limitation If you use a Polycom EagleEye Director with your RealPresence Group system, you cannot use presets for voice tracking.
Page 87: Microphones And Speakers
RealPresence Group system setup sheet and System Back Panel Views. For information about required cables, refer to the Polycom RealPresence Group Series Integrator Reference Guide. Available Microphone Inputs by System The number of audio inputs varies based on the RealPresence Group system you are using.
Page 88: Audio Input Tips By Microphone Type
● In large conference rooms, consider using more than one microphone array. Each Polycom microphone array covers a 3-6 foot radius, depending on the noise level and acoustics in the room. The following table describes the behavior of the microphone lights on a Polycom table microphone. Microphone Light...
Page 89: Audio Input Configuration Options
You can connect non-Polycom microphones directly to audio input 1 on a Polycom RealPresence Group system, or through a line-level mixer to the AUX audio input on any Polycom RealPresence Group system. For more information about configuring these non-Polycom microphones, refer to Set Up Third-party Microphones.
Page 90 Microphones and Speakers ● Adjusting the volume on a Polycom RealPresence Group system changes the volume of the SoundStructure digital mixer that is connected. ● The following configuration settings are not available on a Polycom RealPresence Group system when a SoundStructure digital mixer is connected: Audio input 1 (Line In), Bass, Treble, Enable Polycom Microphones, Enable MusicMode™, and Enable Keyboard Noise Reduction.
Page 91: Polycom Microphone Placement To Send Stereo From Your Site
Microphones and Speakers Polycom Microphone Placement to Send Stereo from Your Site You can use up to 2 microphones with RealPresence Group 300 and 310 systems, and up to 4 microphones with the RealPresence 500 and 700 systems. The following illustrations show microphone placement examples for different room layouts.
Page 92: Audio Output
Settings. Audio Output You must connect at least one speaker to the Polycom RealPresence Group systems in order to hear audio. You can use the speakers built into the main monitor, or you can connect an external speaker system, such as the Polycom StereoSurround kit, to provide more volume and richer sound in large rooms.
Page 93: Speaker Placement To Receive Stereo From Far Sites
Speaker with subwoofer placement Left Right speaker speaker Connect to Connect right audio to left output (red) audio output If you use the subwoofer in the Polycom StereoSurround kit, place it beside a wall or in a corner near the speakers. Polycom, Inc.
Page 94: Set The Speaker Volume
General Audio Settings Setting Description Polycom StereoSurround Specifies that Polycom StereoSurround is used for all calls. To send or receive stereo audio, make sure your Polycom RealPresence Group system is set up as described in Available Microphone Inputs by System Audio Output.
Page 95 Note: Automatic noise suppression and automatic gain control are disabled when MusicMode is enabled. Enable Keyboard Noise Specifies whether the system mutes audio from the RealPresence Group Series Reduction and microphones when keyboard tapping sounds or other extraneous noises are ™...
Page 96: Audio Input Settings
Type Displays 3.5 mm (line-level stereo audio input, associated with HD15/VGA video input 3). Audio Input Level Sets the audio input level. Audio Meter (not labeled) Displays the audio level of the line input, left and right channels. Polycom, Inc.
Page 97: 3.5Mm Audio Input Selection
Displays the audio level of the line input, left and right channels. 3.5mm Audio Input Selection Administrators can now select in the RealPresence Group Series web interface how to enable 3.5mm audio input from the RealPresence Group Series 3.5mm audio port. On active calls, administrators can enable 3.5mm audio input on the near-end conference site.
Page 98: Enable 3.5Mm Audio Input For Content Sharing
Audio Output Level Displays the output level meter for the current audio output type. Stereo Settings To send or receive stereo audio, make sure your Polycom RealPresence Group system equipment is set up as described in Available Microphone Inputs by System Audio Output.
Page 99: Audio Meters
Site. 2 In the web interface, go to Admin Settings > Audio/Video > Audio. 3 Gently blow on the left leg and right leg of each Polycom microphone while watching the bar meters to identify the left and right inputs.
Page 100: Set Up Third-Party Microphones
In addition to the primary Polycom microphone array, one or more fence microphone arrays are required.You can use up to four microphones with RealPresence Group Series 500 and 700 systems. The boundary radius can be two feet to several feet around the following Polycom peripherals: ●...
Page 101: Configure The Acoustic Fence
3 Set Acoustic Fence Sensitivity from 0 to 10, where 0 is the minimum sensitivity and 10 is the maximum sensitivity. Higher settings increase the radius of the fence area around the primary microphone. For more details on the setup and the associated scenarios, refer to the Polycom Acoustic Fence white paper at www.polycom.com/videodocumentation. Polycom, Inc.
Page 102: Content
Configure the Polycom UC Board ● Configure Closed Captioning For more information about sharing content during a call, refer to the Polycom RealPresence Group Series User Guide. Configure DVD Player Settings Whether you can play DVDs using your RealPresence Group system depends on the version you own: ●...
Page 103: Play A Videotape Or Dvd
Enable DVD Audio Out Always On unless you have the DVD inputs and outputs both connected to the same device to play and record. Connect Computers to Polycom RealPresence Group Systems You can connect a computer directly to a RealPresence Group system. When you do this, other call participants can see everything that you see on your computer.
Page 104: Microsoft Lync And Skype For Business Client 2015 Content Viewing
When you connect a content-sharing device such as a laptop to the input, the content starts displaying. If the content-sharing device is already connected, you must manually show the content from the local interface. For more information about showing content, refer to the Polycom RealPresence Group Series User Guide.
Page 105: Scroll And Zoom
1920x1080p). Interlaced output for Monitor 2 is not supported (do not use Resolution setting -1920x1080i-). ● For Lync content viewing on RealPresence Group systems, Polycom recommends you deploy Lync Room System accounts instead of regular Lync user accounts for all room-based Group Series systems.
Page 106: Configure Content Display With People+Content Ip
Before a presenter can use a computer to show content with People+Content IP, you need to do the following: ● Download the People+Content IP software application from the Polycom web site to the computer or computers that the presenter will use to show content.
Page 107: Use The Polycom Visualboard Application
Content To install People+Content IP on a computer: 1 On a computer, open a web browser and go to the Polycom web site at www.polycom.com/ppcip. 2 Download and install the People+Content IP software. Note: Touch Control installs People+Content IP If the Polycom RealPresence Group system is paired with a Polycom Touch Control, People+Content IP does not need to be installed.
Page 108: Configure The Polycom Uc Board
● The UC Board sensor supports one stylus at a time. It does not support using two styluses simultaneously. For more information on setting up and using the UC Board, refer to the Quick Start Guide for the Polycom UC Board, available with the UC Board hardware and at support.polycom.com.
Page 109: Configure Closed Captioning
Through a Dial-Up Connection to the System’s RS-232 Serial Port Closed captioners can provide captions from inside the conference room, or from a remote location, via a dial-up connection to the serial port of the Polycom RealPresence Group system, as shown in the following diagram.
Page 110: Through The Serial Rs-232 Port
Through the Serial RS-232 Port Closed captioners can provide captions from inside the conference room, using equipment connected directly to the serial port of the Polycom RealPresence Group system, as shown in the following diagram. Closed captioning through the system serial RS-232 port...
Page 111: Through The Web Interface
Through the Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the Polycom RealPresence Group system web interface, as shown in the following diagram. Closed captioning through the web interface Ref.
Page 112 Password: Meeting password defined for your video conferencing system. 4 In the Closed Caption screen, type the caption text into the text field. Text wraps to the next line after 32 characters. 5 Press Send to send the text to the sites in the conference. Polycom, Inc.
Page 113: Place And Answer Calls
To configure call settings: 1 In the web interface, go to Admin Settings > General Settings > System Settings > Call Settings. 2 Configure the settings in the following table and save your changes. Polycom, Inc.
Page 114 (LDAP) root entry displays at the top of the Contacts list. The Contact list combines your search and favorite entries. Recent Calls—Lists phone numbers, in chronological order, that have been dialed from the RealPresence Group system. Polycom, Inc.
Page 115: Set The Call Answering Mode
The incoming call alert settings persists after powering the system off and on. If a RealPresence Group system is paired with a Polycom Touch Control and is configured with Admin Settings > General Settings > System Settings > Call Settings > Auto Answer Point-to-Point set to Yes, users do not see the flashing message on the RealPresence Group system or on the Touch Control screen.
Page 116: Enter A Multipoint Option Key
Conferencing option key code. Enter a Multipoint Option Key Depending on your Polycom RealPresence Group system model, you might need to enter a multipoint option key to enable multipoint calling. For information about purchasing a multipoint call option, please contact your Polycom distributor.
Page 117: Include An Additional Audio Call
Audio Add-In feature is the default behavior. You can disable and enable it in the web interface. To disable Audio Add In: » Go to Admin Settings > Network > Dialing Preference > Dialing Options and clear the Enable Audio Add In checkbox. Click Save. Polycom, Inc.
Page 118: Include Multiple Sites In A Cascaded Call
● H.239 is not supported in cascaded calls. ● Cascaded multipoint is not supported in SIP calls. ● HD and SD multipoint are not supported when the Polycom RealPresence Group system hosts a cascaded call. ● You cannot change the near-end layout.
Page 119: Manage Directories In The Web Interface
Up to 200 search results can be displayed at a time from a Polycom Global Directory Service (GDS), Microsoft Lync, or Lightweight Directory Access Protocol (LDAP) global directory.
Page 120: Manage Favorites
XML file format. It also allows you to upload Favorites from a device to a RealPresence Group system. To access these features, you must be able to access a web browser on your device. Polycom recommends you use one of the following web browsers:...
Page 121: Types Of Favorites Contacts
Polycom GDS • Directory entries created locally by the user. Unknown • References to Polycom GDS entries added to Online/Offline Favorites by the user. These entries are available only if the system is successfully registered with Polycom GDS. Users can delete these entries from Favorites.
Page 122: Connect To Microsoft Exchange Server
● Display a meeting reminder before each scheduled meeting, along with a reminder tone. If the meeting was created using the Polycom Conferencing Add-In for Microsoft Outlook or Lync Meeting Add-in for Microsoft Office 2013, the RealPresence Group system can do the following: ●...
Page 123 For example, make sure the email address is in a valid <username@domain> format. You can also use an API command to automatically discover the Microsoft Exchange Server address. For more information, refer to the Polycom RealPresence Group Series Integrator Reference Guide. Polycom, Inc.
Page 124: Join Scheduled Meetings
1 With your remote, select a meeting on the Home screen. 2 Select Join to call into the meeting. If Join is not displayed, you must get and install the Polycom Conferencing Add-In for Microsoft Outlook or Lync Meeting Add-in for Microsoft Office 2013.
Page 125: Search
On the web interface Place a Call page, you can call Speed Dial contacts and can edit the Speed Dial contact list. To call speed dial contacts: » In the Speed Dial section, select a contact from the list and click Call. To add speed dial contacts: 1 In the Speed Dial section, click Edit. Polycom, Inc.
Page 126: Recent Calls
3 To start a new list of recent calls, click Clear Recent Calls. 4 Click Save. If you need more details about calls, view or download the Call Detail Report (CDR) from the Polycom RealPresence Group system web interface. For more information about the CDR, refer to Call Detail Report (CDR).
Page 127: Support Documents
» Select Camera On from the call menu at the top of the screen. When you start the video, the video pause icon disappears from the display. For information on stopping and starting video from the local interface, refer to Polycom RealPresence Group Series User Guide.
Page 128 4 Select Enable Speed Dial and then click Save. 5 Go to Kiosk Mode, then select Enable Kiosk Mode and click Save. For information on using Kiosk Mode, refer to the User Guide for the Polycom RealPresence Group Series and the Polycom Touch Control.
Page 129: Security
For this reason, all attempts to use the RealPresence Group Series web interface via HTTP are redirected to the HTTPS interface. You can find security options and passwords in this part of the interface: ●...
Page 130: Configure Security Profiles
Because you can change most of the individual configuration settings regardless of the security profile you chose, Polycom recommends that you select the profile that is closest to the level of security you want in your environment and then customize the settings from there, as needed. In the higher profiles, however, some settings are either not changeable at all or have restricted ranges of values.
Page 131: Manage System Access
Local Accounts External Authentication Polycom RealPresence Group systems support two roles for accessing the system, an admin role and a user role. Admins can perform administrator activities such as changing configuration, as well as user activities such as placing and answering calls. Users can perform only user-type activities.
Page 132: Login And Credentials
> LAN Options and ensure that the Domain Name setting contains the name of your Active Directory domain. Note: Use local admin credentials to pair You can only use the local Polycom RealPresence Group system admin credentials to pair the system with a Touch Control.
Page 133: Local Access
You can enable this setting at any time. Note: This setting is supported for the RealPresence Group systems only. It is not supported for the RealPresence Touch or Polycom Touch Control devices. Specifies the ID for the user account. The default User ID is user.
Page 134: Remote Access
Specifies whether to allow remote access to the system by using the web interface. Allow Access to User Settings Specifies whether the User Settings screen is accessible to users through the local interface. For more information about user access settings, refer Manage User Access to Settings and Features. Polycom, Inc.
Page 135: Manage User Access To Settings And Features
If you change this from the default (port 80), specify a port number of 1025 or higher, and make sure the port is not already in use. You will need to include the port number with the IP address when you use the Polycom RealPresence Group system web interface to access the system. This makes unauthorized access more difficult.
Page 136: Detect Intrusions
● Allow Video Display on Web Detect Intrusions The Polycom RealPresence Group system logs an entry to the security log when it detects a possible network intrusion. This logging is controlled by the setting Admin Settings > Security > Global Security >...
Page 137: Secure Api Access
To enable SSH for secure API access, do one of the following: ● In the web interface of the RealPresence Group Series system, go to Admin Settings > Security > Global Security > Access and enable the Enable SSH Access setting.
Page 138: Local Accounts
Password Policies You can configure password policies for Admin, User, Meeting, Remote Access, and SNMP passwords. These password settings can ensure that strong passwords are used. Polycom strongly recommends that you create an Admin password for your system. To configure password policies: 1 In the web interface, go to Admin Settings >...
Page 139: Account Lockout
RealPresence Group systems provide separate account lockout controls for each of their local accounts, which are named Admin and User. The account lock can be invoked due to failed logins on any of the following login ports: ● Local interface ● Web interface Polycom, Inc.
Page 140 Admin account so far. If the next login attempt is successful, then the failed login attempts counter for the Admin account is reset to zero and now once again 4 failed attempts can be made before the Admin account would be locked. Polycom, Inc.
Page 141: Enable A Whitelist And Add Ip Addresses
Enable a Whitelist and Add IP Addresses When a whitelist is enabled, the Polycom RealPresence Group system web interface and SNMP ports accept connections only from specified IP addresses. The whitelist supports both IPv4 and IPv6 addresses.
Page 142: Port Lockout
Admin users on the system. Failed logins to any of these accounts, or to an unknown account, are all counted against the configured number allowed failed login attempts to the web interface. Polycom, Inc.
Page 143: Encryption
4 failed attempts are allowed again before the web interface is locked. Encryption AES encryption is a standard feature on all Polycom RealPresence Group systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled.
Page 144 ● AES encryption is not supported on systems registered to an Avaya H.323 gatekeeper. ● For Polycom RealPresence Group systems with a maximum speed of 6 Mbps for unencrypted calls, the maximum speed for encrypted SIP calls is 4 Mbps.
Page 145: Configure Encryption Settings For Svc Calls
2 Click Encryption to expand the section. 3 In the Require AES Encryption for Calls list, select When Available, Required for Video Calls Only, or Required for All Calls. 4 Click Save. For more information on SVC-based calling, refer to Set SVC Call Preferences. Polycom, Inc.
Page 146: And Microsoft Lync 2013
Configure Encryption Settings for Skype for Business 2015 and Microsoft Lync 2013 Polycom RealPresence Group systems support media encryption in calls with Skype for Business 2015 and Microsoft Lync 2013. Skype for Business 2015, Microsoft Lync 2013 Server pool, and the Polycom RealPresence Group system must be configured to support encryption so that calls can connect with encryption.
Page 147: Enable Visual Security Classification
VSC is only supported on BroadWorks conferencing systems which are VSC aware and which have visibility of all participants in the call. VSC is not supported on Polycom VMRs, as BroadWorks does not have visibility of the callers on the Polycom MCU.
Page 148: Manage Certificates And Revocation
TLS connections. However, when a full PKI has been deployed, self-signed certificates are not trusted by the PKI and so signed certificates must be used. The following sections describe how to generate and use certificates by using the Polycom RealPresence Group system web interface.
Page 149: Install Certificates
4 If needed, click Close to close the certificate section of the page. 5 Click Save. When you add a CA certificate to the RealPresence Group system, the certificate becomes trusted for the purpose of validating peer certificates. Polycom, Inc.
Page 150: Install Certificates
“Polycom” cannot be verified. Most browsers allow the user to proceed after this warning is displayed. See the Help section of your browser for instructions on how to do this.
Page 151 SHA-1. Common Name (CN) Specifies the name that the system assigns to the CSR. Polycom recommends the following guidelines for configuring the Common Name: • For systems registered in DNS, use the Fully Qualified Domain Name (FQDN) of the system.
Page 152 For example, if you generate a client CSR and then, prior to having it signed and installed on the RealPresence Group system, another client CSR is generated, the previous CSR is discarded and invalidated, and any attempt to install a signed version of it will result in an error. Polycom, Inc.
Page 153: Configure Certificate Revocation Settings
1 Click Browse to search for and select a CRL. 2 Click Open to add the CRL to the list. You can also view automatically and manually downloaded CRLs on this page. To remove a CRL from the list, click Remove. Polycom, Inc.
Page 154 (when present) instead of the Global Responder Address specified in the previous field. Note: The Polycom RealPresence Group system supports only the use of HTTP URLs in the AIA field of a certificate when Use Responder Specified in Certificate is enabled.
Page 155: Certificates And Security Profiles Within A Provisioned System
1 In the local interface, go to System > Diagnostics > Reset System. 2 If needed, enter the Admin ID and Password. 3 Enable the Delete Certificates field. 4 Select Reset System. The RealPresence Group system restarts after deleting all installed certificates and CRLs. Polycom, Inc.
Page 156: Realpresence Server Address Configuration In Pki-Enabled Environments
Security banners consist of text that displays on the Login screen and in a window when you log in remotely. The following is an example of banner text: This machine is the property of Polycom, Inc., and its use is governed by company guidelines. You have NO right of privacy when using this machine.
Page 157: Configure A Meeting Password
1 Do one of the following:  In the local interface, go to Settings > Administration > Security > Passwords.  In the web interface, go to Admin Settings > Security > Meeting Password. 2 Enable and configure the Meeting Password setting. Polycom, Inc.
Page 158: Manage The System Remotely
Use the Polycom RealPresence Group System Web Interface You can use the Polycom RealPresence Group system web interface to perform most of the calling and configuration tasks you can perform on the local system. The Polycom RealPresence Group system web interface is supported for Microsoft Internet Explorer version 9 or later or Mozilla Firefox 22 on Windows, and Apple Safari 6.0.5 on Mac OS X.
Page 159: Manage System Profiles With The Web Interface
Note: System profiles for backing up system Polycom recommends only using profiles as a way to back up system settings. Attempting to edit a stored profile or upload a stored profile from one system to a different system can result in instability or unexpected results.
Page 160: Send A Message
4 Save the file to a location on your computer. To upload a profile using the web interface: 1 Reset the Polycom RealPresence Group system to restore default settings. 2 In your web browser address line, enter the system’s IP address.
Page 161 +Country Code.(National Direct Dial Prefix).Area Code.Number To configure the Polycom GDS directory server: 1 In the web interface, go to Admin Settings > Servers > Directory Servers and select the Polycom GDS Service Type. 2 Configure these settings on the Directory Servers page.
Page 162 2 Configure the SIP settings as described in Configure SIP Settings for Integration with Microsoft Servers. 3 In the web interface, go to Admin Settings > Servers > Directory Servers and select the Microsoft Service Type. 4 Configure these settings on the Directory Servers page. Polycom, Inc.
Page 163: Set Up Snmp
In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps, you need to install Polycom MIBs (Management Information Base) on the computer you intend to use as your network management station. The MIBs are available for download from the Polycom RealPresence Group system web interface.
Page 164: Set Up Snmp Management
Specifies the SNMP management community in which you want to enable this system. The default community is public. Community Note: Polycom does not support SNMP write operations for configuration and provisioning; the read-only community string is used for both read operations and outgoing SNMP traps. Contact Name Specifies the name of the person responsible for remote management of this system.
Page 165: Use A Provisioning Service
● Polycom RealPresence Group systems are registered to a standards-based presence service, so presence states are shared with Contacts. ● Polycom RealPresence Group systems have access to a corporate directory that supports LDAP access.  The Domain, User Name, Password, and Server Address fields are populated on the Provisioning Service screen.
Page 166: Enable Or Disable The Provisioning Service
● If a Polycom Touch Control is connected to a provisioned RealPresence Group system, a RealPresence Resource Manager system can receive status updates from the Polycom Touch Control and can provide software updates to the Polycom Touch Control.
Page 167: Set Up Multitiered Directory Navigation
Documents and Downloads > Telepresence and Video, and then downloading and installing the appropriate software. You can download and install software for the Polycom Touch Control, with no software or options key codes. You can also download and install Polycom Touch Control software from a web server.
Page 168 For information about the latest software version, including version dependencies, refer to the Polycom RealPresence Group Series Release Notes. For detailed information about obtaining software key codes and updating your software, refer to theSoftware and Options for the Polycom RealPresence Group Series and Accessories Installation Guide.
Page 169: Control And Navigation
You can customize the behavior of the remote control to support the user’s environment. Keep in mind the following regarding remote control behavior: ● If the Polycom RealPresence Group system is paired and connected with either a RealPresence Touch or a Polycom Touch Control, the remote control is disabled.
Page 170: Configure The Remote Control Channel Id
The Polycom Touch Control virtual remote control is always set to channel 3. If the remote control is set to channel 3, it can control a Polycom RealPresence Group system set to any Channel ID. If the system does not respond to the remote control, set the remote control channel ID to 3 starting with step 3 in the following procedure.
Page 171: Connect Control And Accessibility Equipment
4 If you entered the current channel ID, the LED flashes twice. Otherwise, the LED flashes six times and allows you to repeat step 3. To configure the channel ID for a Polycom RealPresence Group system and remote control in the web interface: 1 Go to Admin Settings >...
Page 172: Connect Non-Polycom Touch Panel Controls
Make sure that the system is powered off before you connect devices to it. Connect Non-Polycom Touch Panel Controls As part of a custom room installation, you can connect an AMX or Crestron control panel to a Polycom RealPresence Group system RS-232 serial port. To get started, complete these two main tasks: ●...
Page 173: Enable And Set Up The Realpresence Touch
2 Select the Enable Polycom Touch Device check box and click Save. Your Polycom touch device is now enabled and you can pair it to a room system. Note that only one device can be paired to a room system at a time.
Page 174: Pair And Unpair A Realpresence Touch Device And A
2 Connect the Ethernet cable to the underside of the Polycom Touch Control. 3 If you intend to use the Polycom Touch Control to show content from a computer, connect the USB cable to the underside of the Polycom Touch Control.
Page 175: Pair And Unpair A Realpresence Touch Device And A Polycom Realpresence Group System
Pair and Unpair a RealPresence Touch Device and a Polycom RealPresence Group System When you configure the RealPresence Touch to pair with a particular Polycom RealPresence Group system, the RealPresence Touch makes an IP connection to the RealPresence Group system. If the connection is lost for any reason, the RealPresence Touch automatically attempts to restore the connection.
Page 176: Unpair The Realpresence Touch And A Realpresence Group System
1 Go to Admin Settings > General Settings > Pairing > Polycom Touch Device. 2 Clear the check box next to Enable Polycom Touch Device, or click Forget this Device. 3 Click Save. The RealPresence Group system cannot pair with any RealPresence Touch while the Enable Polycom Touch Device check box is cleared.
Page 177: Pair And Unpair A Polycom Touch Control Device And A Polycom Realpresence Group System
Polycom Touch Control settings and unpair using the web interface. When you use a Polycom Touch Control with the Polycom RealPresence Group system, you must be sure to update the RealPresence Group software before you update the Polycom Touch Control software. Only Polycom Touch Control software versions 4.x or later work with Polycom RealPresence Group systems.
Page 178: Pair The Polycom Touch Control And A Realpresence Group System
Control interface and touch Connect. Note: Pairing after setup If you do not want to pair during setup, select Pair Later. If you choose to skip pairing, many Polycom Touch Control features are not available. You can pair at a later time.
Page 179: Customize The Realpresence Touch Home Screen
1 Go to Admin Settings > General Settings > Pairing > Polycom Touch Control. 2 Disable Allow Pairing or select Forget this Device. The RealPresence Group system cannot pair with any Polycom Touch Control while Allow Pairing is disabled. Customize the RealPresence Touch Home Screen You can use the RealPresence Group system web interface to configure how information is displayed on the Home screen of the RealPresence Touch device.
Page 180: Customize The Place A Call Screen Icon Buttons On The Realpresence Touch Device
“wallpaper” of a computer. You cannot delete this image, but you can upload your own background image to replace it. The same image also appears on the paired RealPresence Group system home screen. Note: Background image size and format Your background image must be a 1920 x 1080 pixels and in a JPEG format. Polycom, Inc.
Page 181: Remote Management Of The Realpresence Touch
You can remotely manage certain features of your Polycom Touch Control from within your enterprise environment using Microsoft Internet Explorer version 9 and higher. To open the remote management window for the Touch Control: 1 In one of the supported web browser windows, enter the IP address of the Polycom Touch Control. Polycom, Inc.
Page 182: Enable Smartpairing
● View Polycom Touch Control Screens: Shows the screen currently being displayed on the Polycom Touch Control. You can click Refresh at any time to see if the screen has changed. Enable SmartPairing SmartPairing allows you to detect and pair a RealPresence Group system from the RealPresence Mobile application on an Android or Apple iPad tablet.
Page 183: Configure Contact Information
Note: Viewing paired devices View paired devices in Diagnostics > System > Sessions. Configure Contact Information You can configure contact information for your Polycom RealPresence Group system so that others know who to call when they need assistance. To configure system contact information: 1 In the web interface, go to Admin Settings >...
Page 184: Configure Realpresence Group System Location Settings
Configure RealPresence Group System Date and Time Settings To configure the Polycom RealPresence Group system date and time settings: 1 Go to one of the following locations to configure these settings:  In the local interface, go to Settings > Administration > Location > Date and Time.
Page 185: Configure Polycom Touch Control Regional Settings
If a timer is already showing, the countdown timer replaces it 10 minutes before the next scheduled meeting. Configure Polycom Touch Control Regional Settings To configure the Polycom Touch Control regional settings: 1 From the Home screen touch Administration.
Page 186: Configure Sleep Settings
To configure when the system goes to sleep: 1 In the web interface, click Admin Settings > Audio/Video > Sleep > Sleep. 2 Select the number of minutes the system can be idle before it goes to sleep. Polycom, Inc.
Page 187: Diagnostics, Status, And Utilities
● The Polycom Unified Simple Network Management Protocol (SNMP) Management Information Base (MIB) provides a consistent and unified data model and common format for all MIBs across Polycom products. The new MIB enables you to translate data you collect with SNMP into a standardized format so you can remotely monitor devices on a network.
Page 188: Diagnostics Screens
● Status ● Diagnostics ● Call Statistics Information Diagnostic Screen Description System Detail Displays the following system information: • System Name • Model • Hardware Version • System Software • Serial Number • MAC Address • IP Address Polycom, Inc.
Page 189: Status
If enabled, displays the Provisioning Service, Calendaring Service, or Presence Service. Log Management Displays the status of the Log Threshold setting. When a system device or service encounters a problem, you see an alert next to the System button on the menu. Polycom, Inc.
Page 190: Diagnostics
If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom RealPresence Group system web interface during a call, the people at the site you are testing will hear the tone, but you will not.
Page 191: Web Interface Diagnostics Screens
If an EagleEye Director camera system is connected to your RealPresence Group system but is not selected as the current camera source, the Diagnostics selection is not available in the left navigation panel. To view the Diagnostics selection, ensure that the EagleEye Director is selected as the current camera source. Polycom, Inc.
Page 192: System Diagnostics
 Shows the active Global Directory Server, LDAP Server, or Microsoft Server  If enabled, shows Provisioning Service, Calendaring Service, Presence Service If the Polycom RealPresence Group system detects an EagleEye Director, a status line for the device is displayed.
Page 193: View Call Statistics On The Realpresence Touch
Enables Remote Logging, H.323 Trace, and SIP Trace. • Specifies the Remote Log Server Address. • Allows you to Send Diagnostics and Usage Data to Polycom, and get information about the Polycom Improvement Program. Restart System Instructs the system to restart (system reboot).
Page 194: View Call Statistics Using The Polycom Touch Control
To view more information about a specific stream, navigate to the desired stream and tap More Information. View Call Statistics Using the Polycom Touch Control Call statistics are also available during a call when your system is paired with the Polycom Touch Control. To view information about a point-to-point call in progress: 1 Touch Participants.
Page 195: Audio And Video Tests
+3dB and +7dB with normal speech and program material. Occasional peaks of +12dB to +16dB with loud transient noises are considered acceptable. A meter reading of +20dB corresponds to 0dBFS in the Polycom RealPresence Group system audio. A signal at this level is likely clipping the audio system.
Page 196: Configure System Log Management
Manual—The transfer starts when you click the Start Log Transfer button, which is visible only on the local interface. If the log fills before being transferred, new events overwrite the oldest events. Auto at Threshold—The transfer starts automatically when the Percent Filled Threshold is reached. Polycom, Inc.
Page 197: Configure System Log Level And Remote Logging
Setting Description Log Level Sets the minimum log level of messages stored in the Polycom RealPresence Group system’s flash memory. DEBUG logs all messages, and WARNING logs the fewest number of messages. Polycom recommends leaving this setting at the default value of DEBUG.
Page 198: Retrieve Log Files
Enable SIP Trace Logs additional SIP connectivity information. Send Diagnostics Sends crash log server information to Polycom to help us analyze and improve the and Usage Data to product. Click the Polycom Improvement Program button to view information about Polycom how your data is used.
Page 199: Transfer Polycom Touch Control Logs
You can transfer the Touch Control logs to an external USB storage device. To transfer Polycom Touch Control logs: 1 Ensure that a USB device is connected to the USB port on the right side of the Polycom Touch Control.
Page 200: Information In The Cdr
Transport Type The type of call — Either H.323 (IP) or SIP. Call Rate The bandwidth negotiated with the far site. System The name of the system manufacturer, model, and software version, if they can be Manufacturer determined. Polycom, Inc.
Page 201 Number of narrow-band channels used in the call. Channels Used Endpoint Alias The alias of the far site. Reserved Polycom use only. View Name Names the web or local interface used in the call. User ID Lists the ID of the user who made the call.
Page 202 Note: Screen saver when paired When the Polycom RealPresence Group system is paired with a Polycom Touch Control, the screen saver logo displays on the system monitor but not the Polycom Touch Control screen. Polycom, Inc.
Page 203: Troubleshoot
A touch control device, such as the Only one device can be paired at a RealPresence Touch or Polycom time. To use the remote control, Touch Control, might be paired to the unpair the touch control device.
Page 204: Place A Test Call
When you finish configuring the system, you can call a Polycom video site to test your setup. You can find a list of worldwide numbers that you can use to test your Polycom RealPresence Group system at www.polycom.com/videotest.
Page 205: Access The Information Screen
Displays the following usage information: • Time in Last Call • Total Time in Calls • Total Number of Calls Usage • System Up Time Access the Status Screen To access the Status screen: Go to > System Information > Status. » Polycom, Inc.
Page 206: In A Call Status Information
In a Call Status Information There are a couple of things to remember about the In a Call status information: ● If the Polycom RealPresence Group system detects an EagleEye Director, a status line for the device is displayed. ● When a change occurs in the system status or a potential problem exists, you see an alert next to the System button on the menu.
Page 207 If the test is successful, the Polycom RealPresence Group system displays a message. Tests the routing path between the local system and the IP address entered. If the test is successful, the Polycom RealPresence Group system lists the hops between Trace Route the system and the IP address you entered.
Page 208: View Realpresence Group System Details
You might need to view certain system details to do video conferencing tasks, such as pairing, or to perform troubleshooting tests to provide information for your own testing or for technical support. To view your system details with the remote control: » Select > > Information. The following details display:  System Name  Model Polycom, Inc.
Page 209: View System Details And Connection Status On The Realpresence Touch
You might need to view certain system details to do video conferencing tasks, such as pairing, or to perform troubleshooting tests to provide information for your own testing or for technical support. To view your Polycom Touch Control system details: 1 On the Home screen, touch System. The following Touch Control information displays: ...
Page 210: System Information, Status, And Diagnostics Information
» Go to > System Information > Information. Information Screen Description Displays the following system information: • System Name • Model • Hardware Version • System Software • Serial Number • MAC Address System Detail • IP Address Polycom, Inc.
Page 211: Access The Status Screen
Displays the connection status of the VisualBoard, if one is connected. If VisualBoard is not VisualBoard connected, this choice is not visible on the screen. Displays the connection status of the IP Network. Polycom, Inc.
Page 212: In A Call Status Information
In a Call Status Information There are a couple of things to remember about the In a Call status information: ● If the Polycom RealPresence Group system detects an EagleEye Director, a status line for the device is displayed. ● When a change occurs in the system status or a potential problem exists, you see an alert next to the System button on the menu.
Page 213 +3dB and +7dB with normal speech and program material. Occasional peaks of +12dB to +16dB with loud transient noises are considered acceptable. A meter reading of +20dB corresponds to 0dBFS in the Polycom RealPresence Group system audio. A signal at this level is likely clipping the audio system.
Page 214: Call Statistics On The Realpresence Group System Local Interface
More Information. View Call Statistics for an Active Multipoint Call with the Remote Control During a multipoint call, you can view call statistics about any of the call participants or about an active stream. Polycom, Inc.
Page 215: View Call Statistics For An Active Point-To-Point Call With The Touch Control
Next Stream to view the next stream in the stream list.  To quickly access a list of all active audio, video, and content streams within the call, navigate to Active Streams. This option is available in SVC calls only. Select the desired stream and touch Polycom, Inc.
Page 216: Reset A Realpresence Group System
During a factory restore on the system or from a USB device, the LED indicator on the front of the system blinks blue and amber. Use the Restore Button for a Factory Restore The restore button pinhole is on the bottom of the Polycom RealPresence Group 300, 310, and 500 systems, as shown in the following figure. Polycom, Inc.
Page 217: Use A Usb Storage Device For A Factory Restore
Troubleshoot Restore button on RealPresence Group 300/310/500 systems The restore button pinhole is on the front of the Polycom RealPresence Group 700 system, as shown in the following figure. Restore button on RealPresence Group 700 system To reset the system to its factory partition software using the restore button: 1 Power off the system.
Page 218: Delete Files
6 Click Start Update to begin the factory restore. After the SD card is prepared, the system displays the Polycom startup screen and the usual software update screens on HDMI monitors. Other types of monitors will be blank. Do not power off the system during the factory restore process.
Page 219: Perform Factory Restore
6 Wait for the RealPresence Touch device to power on and display the setup wizard (also called the OOB, out-of-box wizard). 7 Follow the instructions on the setup wizard. When the process is complete, the device displays the splash screen and then the home screen. Polycom, Inc.
Page 220: Perform A Factory Restore On The Polycom Touch Control
This operation completely erases the device’s settings and reinstalls the software. The restore button is on the underside of the Polycom Touch Control, as shown in the following figure. Restore button on the Polycom Touch Control To reset the Polycom Touch Control using the restore button: 1 Power off the Polycom Touch Control.
Page 221: Perform A Factory Restore On The Eagleeye Producer
2 Release the restore button. Note: Leave EagleEye Director on while restoring Be sure to keep the Polycom EagleEye Director powered on during the factory restore. Perform a Factory Restore on the EagleEye Producer You can use the hardware restore button on the EagleEye Producer system to perform a factory restore of the system.
Page 222: Find Your System Ip Address
If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact your Polycom distributor or Polycom Technical Support at support.polycom.com. Enter the following information about your RealPresence group system, then ask a question or describe the problem.
Page 223: Locate The Ip Address And H.323 Extension Settings
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers successfully design, deploy, optimize, and manage Polycom visual communication within their third-party UC environments.
Page 224: System Back Panel Views
Audio/Video > Video Input HDCI Input for the camera Video Inputs > Input 1 Microphone Polycom Audio input for up to two Polycom microphone Input Microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Audio/Video > Audio 3.5mm Audio output for main monitor audio or external Audio >...
Page 225: Polycom Realpresence Group 310 System
3.5mm audio is independent and not Input > Type: associated with any video input 3.5mm Microphone Polycom Audio input for up to two Polycom Input Microphone microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Polycom, Inc.
Page 226: Polycom Realpresence Group 500 System
Serial Port RS-232 Serial port Serial Ports Network > LAN LAN Port Ethernet Connectivity for IP calls, People+Content IP, Properties and the system web interface Power Input 12 V 6.25 A Power input Polycom RealPresence Group 500 System Polycom, Inc.
Page 227 3.5mm audio is independent and not Input > Type: associated with any video input 3.5mm Microphone Polycom Audio input for up to two Polycom Input Microphone microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Audio/Video >...
Page 228: Polycom Realpresence Group 700 System
LAN Port Ethernet Connectivity for IP calls, People+Content IP, Properties and the system web interface Power Input 12 V 6.25 A Power input Polycom RealPresence Group 700 System Location in Ref. Web Interface: Supported Number Admin Settings > Input/ Output...
Page 229 Intended as microphone input; sent to far end Input > Type: Line only Audio Input 1 Polycom Audio input for up to three Polycom Microphone microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Audio Output 2...
Page 230 USB for Software Update, remote control Connectors battery charging Network > LAN PC LAN Port Ethernet Ethernet switch port Properties > LAN Options Network > LAN LAN Port Ethernet Connectivity for IP calls, People+Content IP, Properties and the system web interface Polycom, Inc.
Page 231: Port Usage
Enable SSH Access: Enable to open port 22. Static Polycom Touch Admin Settings > General Settings > Control over Pairing > Polycom Touch Control > Enable Polycom Touch Device Static Telnet Admin Settings > Security > Global Diagnostics Security > Access > Enable Telnet...
Page 232 32764 Video and Network > H.323 > Enable IP H.323 > Network > IP (Default) Audio Network > Admin Settings > Network > IP Firewall > Fixed Network > SIP > Enable SIP Ports > UDP Ports (1024-65535) Polycom, Inc.
Page 233: Connections From Realpresence Group Systems
Security Configurable Port Type Protocol Function Profile) Enable/Disable? Port Number Static Polycom Product Uncheck "Register" checkbox during Registration the setup wizard Static Admin Settings > General Settings > Date and Time > System Time > Time Server Static SNMP TRAP Admin Settings >...
Page 234 Primary Gatekeeper IP Address field 1720 Static H.225.0 Call Admin Settings > Network > IP Signaling Network > H.323 > Enable IP H.323 3601 Static Admin Settings > Servers > Directory Servers > Server Type Polycom, Inc.
Page 235 Diagnostics > System > System Log Yes - outgoing Settings > Enable Remote Logging port can be specified in the Diagnostics > System > System Log Remote Log Settings > Remote Log Server Server Address Transport Protocol = TLS field Polycom, Inc.
Page 236 Admin Settings > Network > IP Admin Settings 32764 Video and Audio Network > Enable IP H.323 > Network > IP (Default) Network > Admin Settings > Network > IP Firewall > Fixed Network > Enable SIP Ports > UDP Ports (1024-65535) Polycom, Inc.
Page 237: Security Profile Default Settings
Range Default Value Configurable? General Settings System Settings Call Settings Auto Answer Point to Point Video Do Not Disturb Auto Answer Multipoint Video Do Not Disturb Recent Calls Call Detail Report Checkbox Enabled Enable Recent Calls Checkbox Disabled Polycom, Inc.
Page 238 Security Profile Default Settings Maximum Admin Settings Area Range Default Value Configurable? Pairing Allow Polycom Touch Checkbox Disabled Control Pairing Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Disabled Read-only Serial Ports Mode RS-2 Note: Some RealPresence...
Page 239 Enable Checkbox Disabled Camera Preset Snapshot Icons Security Global Security Security Profile Security Maximum Maximum Profile High Medium Authentication Active Checkbox Disabled Directory Authentication Access Enable Checkbox Enabled Network Intrusion Detection System (NIDS) Enable Web Checkbox Enabled Access Polycom, Inc.
Page 240 Enable SSH Checkbox Enabled Access Lock Port Off,2-10 after Failed Logins Port Lock 1,2,3,5,10,20,30 1 minute minutes, Duration 1,2,4,8 hours Reset Port Off,[1..24] hours Lock Counter After Enable Checkbox Disabled Whitelist Idle Session 1,3,5,10,15,20,30, 45,60,120,240,48 Timeout in Minutes Polycom, Inc.
Page 241 1,2,3,5 minutes Account Lock Duration Reset Admin Off,[1..24] hours Account Lock Counter After Lock User 2-10 Account After Failed Logins User Account 1,2,3,5,10,20,30 1 minute Lock Duration minutes, 1,2,4,8 hours Reset User Off,[1..24] hours Account Lock Counter After Polycom, Inc.
Page 242 Age in Days Maximum 30,60,90,100,110, Password 120,130,140,150, Age in Days 160,170,180 Minimum Changed Characters Password Expiration Warning Remote Access (Admin Remote, User Remote) Minimum 8-16,32 Length Require Off,1,2,All Lowercase Require Off,1,2,All Uppercase Require Off,1,2,All Numbers Require Off,1,2,All Special Characters Polycom, Inc.
Page 243 Require Off,1,2,All Numbers Require Off,1,2,All Special Characters Maximum Consecutive Repeated Characters Can contain Checkbox Disabled Read-only ID or Its Reverse Form Meeting Minimum Off,1-20,32 Length Require Off,1,2,All Lowercase Require Off,1,2,All Uppercase Require Off,1,2,All Numbers Require Off,1,2,All Special Characters Polycom, Inc.
Page 244 Require Off,1,2,All Numbers Require Off,1,2,All Special Characters Reject 8-16 Previous Passwords Minimum Off,1,5,10,15,20,3 Password Age in Days Maximum Consecutive Repeated Characters Can contain Checkbox Disabled Read-only ID or Its Reverse Form Security Banner Enable Security Checkbox Enabled Banner Polycom, Inc.
Page 245 Validation (Web Server) Certificate Checkbox Enabled Validation (Client Apps) Servers Directory Servers XMPP Provisioned-only Disabled Yes (via provisioning) Service Type Microsoft Note: The Microsoft Polycom GDS selection means LDAP Microsoft Lync Server 2013, depending on what is installed. Polycom, Inc.
Page 246: Change Maximum Security Profile Default Values
The following settings are not available in the “User Settings” menu (they are configurable only in their respective sections of the Admin Settings): ● Camera > Allow Other Participants in a Call to Control Your Camera ● Meetings > Mute Auto Answer Calls ● Meetings > Auto Answer Point-to-Point Video Polycom, Inc.
Page 247 Security Profile Default Settings ● Meetings > Auto Answer Multipoint Video ● Meetings > Allow Video Display on Web Polycom, Inc.
Page 248: High Security Profile Default Settings
Auto Answer Multipoint Video Do Not Disturb Recent Calls Call Detail Report Checkbox Enabled Enable Recent Calls Checkbox Disabled Pairing Allow Polycom Touch Checkbox Disabled Control Pairing Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Disabled Automatic Manual...
Page 249 Disabled Participants In a Call to Control Your Camera Enable Checkbox Disabled People+Content IP Enable Camera Checkbox Disabled Preset Snapshot Icons Security Global Security Security Profile Security Profile Maximum High High Medium Authentication Active Directory Checkbox Disabled Authentication Polycom, Inc.
Page 250 1 minute minutes, Duration 1,2,4,8 hours Reset Port Lock Off,[1..24] hours Counter After Enable Whitelist Checkbox Disabled Idle Session 1,3,5,10,15,20,3 0,45,60,120,240 Timeout in ,480 Minutes Maximum 10,15,20,25,30, 35,40,45,50 Number of Active Sessions Allow Video Checkbox Disabled Display on Web Polycom, Inc.
Page 251 Lock Counter After Login Credentials Use Room Checkbox Disabled Password for Remote Access Require User Login Checkbox Enabled for System Access Password Requirements Admin (Room, Remote), User (Room, Remote) Reject Previous Off,1-16 Passwords Minimum Password Off,1,5,10,15,20, Age in Days Polycom, Inc.
Page 252 Its Reverse Form User (Room), Admin (Room) Minimum Length 6-16,32 Require Lowercase Off,1,2,All Require Uppercase Off,1,2,All Require Numbers Off,1,2,All Require Special Off,1,2,All Characters Maximum Off,1-4 Consecutive Repeated Characters Can contain ID or Checkbox Disabled Read-only Its Reverse Form Polycom, Inc.
Page 253 Require Lowercase Off,1,2,All Require Uppercase Off,1,2,All Require Numbers Off,1,2,All Require Special Off,1,2,All Characters Reject Previous Off,1-16 Passwords Minimum Password Off,1,5,10,15,20, Age in Days Maximum Off,1-4 Consecutive Repeated Characters Can contain ID or Checkbox Disabled Read-only Its Reverse Form Polycom, Inc.
Page 254 Remote System Banner Text Unicode Null characters, 2048 (no text) bytes max Servers Directory Servers XMPP Provisioned-only Disabled Yes (via provisioning) Service Type Microsoft Note: The Microsoft Polycom GDS selection means Microsoft LDAP Lync Server 2013, depending on what is installed. Polycom, Inc.
Page 255: Change High Security Profile Default Values
When you configure the RealPresence Group system to use the High Security Profile, the system forces you to change the following settings from their default values: ● Admin account room password ● User account room password ● Admin account remote access password Polycom, Inc.
Page 256: Medium Security Profile Default Settings
Auto Answer Multipoint Video Do Not Disturb Recent Calls Call Detail Report Checkbox Enabled Enable Recent Calls Checkbox Enabled Pairing Allow Polycom Touch Control Checkbox Enabled Pairing Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Enabled Automatic...
Page 257 Disabled Participants In a Call to Control Your Camera Enable Checkbox Enabled People+Content IP Enable Camera Checkbox Enabled Preset Snapshot Icons Security Global Security Security Profile Security Profile Maximum Medium High Medium Authentication Active Directory Checkbox Disabled Authentication Polycom, Inc.
Page 258 0 minutes, 1,2,4,8 hours Reset Port Lock Off,[1..24] hours Counter After Enable Whitelist Checkbox Disabled Idle Session 1,3,5,10,15,20, 10,15,20,25,30, 30,45,60,120,2 35,40,45,50 Timeout in Minutes 40,480 Maximum Number 10-50 of Active Sessions Allow Video Display Checkbox Disabled on Web Polycom, Inc.
Page 259 Login Credentials Use Room Password Checkbox Enabled for Remote Access Require User Login Checkbox Enabled for System Access Password Requirements Admin (Room, Remote), User (Room, Remote) Reject Previous Off,1-16 Passwords Minimum Password Off,1,5,10,15,2 Age in Days 0,30 Polycom, Inc.
Page 260 User (Room), Admin (Room) Minimum Length 8-16,32 Require Lowercase Off,1,2,All Require Uppercase Off,1,2,All Require Numbers Off,1,2,All Require Special Off,1,2,All Characters Maximum Off,1-4 Consecutive Repeated Characters Can contain ID or Its Checkbox Disabled Reverse Form Meeting Minimum Length Off,1-20,32 Polycom, Inc.
Page 261 Off,1-16 Passwords Minimum Password Off,1,5,10,15,2 Age in Days 0,30 Maximum Off,1-4 Consecutive Repeated Characters Can contain ID or Its Checkbox Disabled Reverse Form Certificates Certificate Options Certificate Validation Checkbox Disabled (Web Server) Certificate Validation Checkbox Disabled (Client Apps) Polycom, Inc.
Page 262 (no text) 2048 bytes max Servers Directory Servers XMPP Provisioned-onl Disabled Yes (via provisioning) Service Type Microsoft Polycom GDS Note: The Microsoft selection LDAP means Microsoft Lync Server 2013, depending on what is installed. SNMP Version1 Checkbox Disabled Version2c Checkbox...
Page 263: Change Medium Security Profile Default Values
Change Medium Security Profile Default Values When you configure the RealPresence Group system to use the High Security Profile, the system forces you to change the following settings from their default values: ● Admin account room password ● User account room password Polycom, Inc.
Page 264: Low Security Profile Default Settings
Auto Answer Multipoint Video Do Not Disturb Recent Calls Call Detail Report Checkbox Enabled Enable Recent Calls Checkbox Enabled Pairing Allow Polycom Touch Checkbox Enabled Control Pairing Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Disabled Automatic...
Page 265 Call to Control Your Camera Enable Checkbox Enabled People+Cont ent IP Enable Checkbox Enabled Camera Preset Snapshot Icons Sleep Enable Mic Mute in Checkbox Disabled Sleep Mode Security Global Security Security Profile Security Maximum Profile High Medium Polycom, Inc.
Page 266 Grayed out (80) port (http) Note: You cannot select this setting if the Restrict to HTTPS setting is enabled. Enable Checkbox Disabled Telnet Access Enable SSH Checkbox Enabled Access Enable Checkbox Disabled SNMP Access Lock Port Off,2-10 after Failed Logins Polycom, Inc.
Page 267 Require AES Encryption for When Available Calls Required for Video Calls Only Required for All Video Calls Require FIPS Checkbox Disabled Cryptography Local Accounts Account Lockout Lock Admin Off,2-10 Account After Failed Logins Admin 1,2,3,5 minutes Account Lock Duration Polycom, Inc.
Page 268 Login for System Access Password Requirements Admin (Room, Remote), User (Room, Remote) Reject Off,1-16 Previous Passwords Minimum Off,1,5,10,15,20,30 Password Age in Days Maximum Off,30,60,90,100,110, Password 120,130,140,150,160 Age in Days ,170,180 Minimum Off,1-4,All Changed Characters Password Off,1-7 Expiration Warning Polycom, Inc.
Page 269 ID or Its Reverse Form User (Room), Admin (Room) Minimum Off,1-16,32 Length Require Off,1,2,All Lowercase Require Off,1,2,All Uppercase Require Off,1,2,All Numbers Require Off,1,2,All Special Characters Maximum Off,1-4 Consecutive Repeated Characters Can contain Checkbox Enabled ID or Its Reverse Form Polycom, Inc.
Page 270 Maximum Off,1-4 Consecutive Repeated Characters SNMP Note: SNMP passwords are applicable only when the system uses SNMP v3. Minimum 8-16,32 Length Require Off,1,2,All Lowercase Require Off,1,2,All Uppercase Require Off,1,2,All Numbers Require Off,1,2,All Special Characters Reject Off,1-16 Previous Passwords Polycom, Inc.
Page 271 Incomplete Revocation Checks Security Banner Enable Security Checkbox Disabled Banner Banner Text Custom Custom Local System Banner Unicode characters, Null Text 2048 bytes max (no text) Remote System Unicode characters, Null Banner Text 2048 bytes max (no text) Polycom, Inc.
Page 272 Admin Settings Area Range Default Value Configurable? Servers Directory Servers XMPP Provisioned-only Disabled Yes (via provisioning) Service Type Microsoft Polycom GDS Note: The Microsoft LDAP selection means Microsoft Lync Server 2013, depending on what is installed. SNMP Version1 Checkbox Disabled...
Page 273: Call Speeds And Resolutions
The following table shows the maximum allowable H.323/SIP call speeds for the number of sites in a call. Maximum speeds can be further limited by the communications equipment. Multipoint option keys are required for some of the capabilities shown in the table. RealPresence Group 300 and 310 systems do not support multipoint calling. Polycom, Inc.
Page 274: High-Profile Call Speeds And Resolutions
The values for sharpness and motion are the same from 4 MB to 6 MB for systems that support higher call speeds. The difference between NTSC and PAL cameras is how frame rates are calculated: ● NTSC 60 fps equals PAL 50 fps ● NTSC 30 fps equals PAL 25 fps Polycom, Inc.
Page 275: Multipoint Resolutions For High Definition Video
1920x1080 Multipoint Resolutions for High Definition Video Polycom offers enhanced high definition (HD) multipoint resolutions, maximizing video quality in multipoint conferences. This feature increases the maximum transmitting and receiving video resolutions in multipoint video conferences. During a multipoint video conference, if any endpoints in the video conference do not...
Page 276: Resolution And Frame Rates For Content Video
1280 x 720 1920 x 1080 1920 x 1080 *Available only when the Quality Preference setting on your RealPresence Group 310 or RealPresence Group 500 is set to Content in Admin Settings > Network > IP Network > Network Quality. Polycom, Inc.

Polycom realpresence group series Administrator's Manual

Conventions Used in Polycom Guides

Before You Begin

Introducing the Polycom Realpresence Group Series Systems

Networks

Monitors and Cameras

Microphones and Speakers

Content

Place and Answer Calls

Security

Manage the System Remotely

Control and Navigation

Quick Links

Related Manuals for Polycom realpresence group series

Summary of Contents for Polycom realpresence group series