Update Software Manually In The Local Interface; Update Software From A Usb Storage Device - Polycom RealPresence Group Series Administrator's Manual

a. Touch Hour, Minute, and AM/PM to specify the beginning of the time window within which
the Polycom Touch Control checks for updates.
b. Touch Duration to select the length of the time within which the Polycom Touch Control
can check for updates.
After the Start Time and Duration settings are configured, the Polycom Touch Control
calculates a random time within the defined update window at which to check for updates.
It then checks for updates at this time on a daily basis as long as the Start Time and
Duration values do not change. If the Start Time or Duration values change, a new
random time within the new time window is calculated.
c. Touch Action for Available Software Updates and select whether to be notified of
available status updates only or to download and install software when updates are
available.

Update Software Manually in the Local Interface

You can manually update the Polycom Touch Control Software using the Polycom Touch Control
interface.
Procedure
1. From the Home screen, touch
2. Enter the path and address of the update site where you posted the Polycom Touch Control
software in the in the Server Address field.
To use the Polycom server, enter polycom.
3. Touch Check for Software Updates.
4. Select only the updates that you want to install.
5. Touch Download and Install Software.
a. When the Export Restrictions notice appears, touch Accept Agreement.
Follow the on-screen instructions to complete the update.

Update Software from a USB Storage Device

You can use a USB storage device to either update or downgrade Polycom Touch Control software
versions.
The following device attributes ensure that your USB device successfully supports the procedure:
• Use USB 2.0 devices (some USB 3.0 devices might not work with the RealPresence Group Series
systems).
• Format the primary partition as FAT32.
• Put all software update data in the root directory of the primary partition.
Procedure
1. Open a browser and navigate to support.polycom.com.
2. Under Documents and Downloads, select Telepresence and Video.
3. Navigate to the page for the RealPresence Group Series system that you use with the Polycom
Touch Control.
4. Download the latest version of these .zip distribution package files to your hard drive:
• Polycom Touch Control Operating System
Polycom, Inc.
Administration and then touch Updates.
Setting Up a Polycom Touch Control Device
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