Contacting Customer Support; Returning The Mx10008 Chassis Or Components - Juniper MX10008 Hardware Manual

Contacting Customer Support

You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in
one of the following ways:
On the Web, using the Service Request Manager link at:
https://support.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next
available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
Your existing service request number, if you have one
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands
Your name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues an RMA number for return of the component.

Returning the MX10008 Chassis or Components

IN THIS SECTION
Returning a Router or Component for Repair or Replacement | 292
Locating the Serial Number on an MX10008 Router or Component | 292
Contacting Customer Support to Obtain a Return Materials Authorization for a Router or Component | 305
Packing an MX10008 Router or Component for Shipping | 306
291