NEC UNIVERGE SV8100 Features & Specifications Manual page 98

Issue 5.0
Queue Status Display
When Logged Into ACD Group
1. With an idle multiline terminal, press the Queue Status Display Programmable Function Key (Code:
*
19).
The display indicates the number of calls in queue, the trunk name, and the time the call has been waiting.
.
When the Queue Status Display key is pressed, the queue status of the extension group is displayed. When the
.
extension is not in an ACD group, the Queue Status of group 1 is displayed instead.
When an agent logs in using an AIC code, the Queue Status of the default ACD group defined in PRG
.
41-18-02 is displayed.
2. Press VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the ACD
Groups.
3. Press the EXIT key to return the telephone to an idle state.
When Logged Out of ACD Group
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged
out agents display the Queue Status and they hear the alarm according to the settings defined in system
programming.
Pressing the Queue Status Display Programmable Function key returns the telephone to idle until the
time in Program 41-20-03 expires again.
Rest Mode
To set the manual Rest Mode:
Multiline Terminal
1. With the multiline terminal in an idle state, press the ACD Rest Mode key (Program 15-07-01 or
*
SC 852: 13).
The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key
.
flashes until the agent hangs up.
This operation is not available for the System Supervisor.
.
Single Line Telephone
1. Lift the handset and dial 758.
A fast busy is heard.
.
To set Pre-Rest Mode (while on a call), press the hookflash and then dial 758. Press the Hookflash again to
.
return to the outside party. Rest Mode begins once the call is completed.
2. Hang up.
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UNIVERGE SV8100
Automatic Call Distribution (ACD)