NEC UNIVERGE SV8100 Features & Specifications Manual page 79

UNIVERGE SV8100
MIS:
The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running
the ACD Server application is not connected.
If an ACD Queue call is transferred to another logged-in Agent, it shows that both agents
took a call but the queue only shows it as one total call.
The programming of the Agents and Queues in the UNIVERGE SV8100 system are not
transferred to the PC running the ACD Server/MIS applications. The ACD Server/MIS
applications are programmed separately.
If the caller overflows out of the Queue to a Speed Dial Bin, Ring Group, or Voice Mail it
reports as an abandoned call.
If the caller overflows out of the Queue to a Speed Dial Bin, Ring Group, or Voice Mail it
reports as an overflow call.
A supervisor assigned to not receive calls or take calls after the overflow timer is reached
will show as idle in MIS when they are logged in and idle even when calls are queued up
and not reaching the overflow timer.
Default Setting
Refer to the UNIVERGE SV8100 ACD Manual for more details.
System Availability
Terminals
All Terminals
Required Component(s)
ACD Software License
PZ-VM21 Unit
InMail (2 or 4) port flash drive
(For Delay Announcements using InMail)
Automatic Call Distribution (ACD)
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