Embedded Vrs - NEC UNIVERGE SV8100 Features & Specifications Manual

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The PZ-VM21 daughter board provides the option for the Voice Response System (VRS)

which gives the system voice recording and playback ability. The VRS CompactFlash card

provides up to 100 system messages (General Message, Automated Attendant greetings,

ACD messages, 900 Preamble and Music on Hold).

Embedded VRS gives the ability to make the VRS feature available without the VM21 board

but with limited functionality.

The following features are available:

General Message – provides a prerecorded message to which any user can listen

Automated Attendant (Operator Assistance) – answers incoming calls, plays a greeting to

the caller and then lets the caller directly dial a system extension

Embedded VRS system mailbox, ability to record up to 10 messagesin a mailbox. Only 1

mailbox is available.

If a message is left in embedded VRS mailbox, the notification is displayed on the

operator telephone

Music on Hold - plays the message specified to callers whilst on hold.

If the VM21 is installed any messages recorded on the compact flash card will take

precedence over the embedded VRS messages

VRS Messages

The Embedded VRS allows you to record up to 4 VRS messages. You allocate these

messages for Automated Attendant greetings. The total storage time for all messages is

approximately 8 minutes. The maximum duration for any message is two minutes – this is not

programmable. Embedded VRS messages are stored on the CPU.

Any on-premise extension caller can listen, record and erase VRS Messages (unless

restricted in programming). DISA and DID callers can listen and record VRS messages

(unless restricted in programming).

General Message

A General Message is a prerecorded message available to all callers. A General Message

typically contains important company information that all employees should hear. To hear the

General Message, an employee can go to any multiline terminal and press 4 (for General

Message). You can restrict the ability to record the General Message in an extension Class of

Embedded VRS

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