IBM System x iDataPlex dx360 M2 Problem Determination And Service Manual page 83

Table 2. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing," on page 109 to determine which components are customer replaceable units (CRU) and
which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained
service technician.
Message
number Component
201-902-xxx Memory
202-801-xxx Memory
Test State Description
Memory Test Failed Test failure:
single-bit and
multi-bit error,
failing DIMM z
Memory Aborted Internal
Stress Test program error.
Action
1. Turn off the system and disconnect it from the
power source.
2. Reseat DIMM z.
3. Reconnect the system to power and turn on the
system.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
5. Make sure that the server firmware is at the
latest level. The installed firmware level is
shown in the diagnostic event log in the
Firmware/VPD section for this component. For
more information, see "Firmware updates" on
page 213.
6. Run the test again.
7. Replace the failing DIMMs.
8. Re-enable all memory in the Setup utility see
"Using the Setup utility" on page 214).
9. Run the test again.
10. If the failure remains, go to the IBM Web site
for more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
1. Turn off and restart the system.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
3. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the diagnostic event log in the Firmware/VPD
section for this component. For more
information, see "Firmware updates" on page
213.
4. Run the test again.
5. Turn off and restart the system if necessary to
recover from a hung state.
6. Run the memory diagnostics to identify the
specific failing DIMM.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 3. Diagnostics
67