Undocumented Problems - IBM System x iDataPlex dx360 M2 Problem Determination And Service Manual

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have verified
that all code is at the latest level, all hardware and software configurations are valid,
and no diagnostics LEDs or log entries indicate a hardware component failure,
contact IBM or an approved warranty service provider for assistance. To open an
online service request, go to http://www.ibm.com/support/electronic/. Be prepared to
provide information about any error codes and collected data and the problem
determination procedures that you have used.
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System x iDataPlex dx360 M2: Problem Determination and Service Guide
5) Select the troubleshooting procedure or RETAIN tip that applies to your
problem:
v Troubleshooting procedures are under Diagnostic.
v RETAIN tips are under Troubleshoot.
d. Check for and replace defective hardware.
If a hardware component is not operating within specifications, it can cause
unpredictable results. Most hardware failures are reported as error codes in
a system or operating-system log. See "Troubleshooting tables" on page 31
and Chapter 5, "Removing and replacing server components," on page 123
for more information. Hardware errors are also indicated by diagnostics
LEDs.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not
diagnose the problem, use the procedure for another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service
provider for assistance with additional problem determination and possible
hardware replacement. To open an online service request, go to
http://www.ibm.com/support/electronic/. Be prepared to provide information
about any error codes and collected data.