Solving Sas Hard Disk Drive Problems - IBM System x iDataPlex dx360 M2 Problem Determination And Service Manual

Table 3. Integrated management module error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing," on page 109 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Message
Watchdog %1 Failed to
Capture Screen.
(%1 = OS Watchdog or
Loader Watchdog)
Watchdog %1 Screen
Capture Occurred.
(%1 = OS Watchdog or
Loader Watchdog)

Solving SAS hard disk drive problems

For any SAS error message, one or more of the following devices might be causing
the problem:
v A failing SAS controller or drive
v An incorrectly installed cable
v A defective cable
v SAS backplane
For any SAS error message, follow these suggested actions in the order in which
they are listed until the problem is solved:
Severity Description
Error An operating-system error has
occurred, and the screen capture
failed.
Error An operating-system error has
occurred, and the screen capture
was successful.
Action
1. Reconfigure the watchdog timer
to a higher value.
2. Make sure that the IMM
Ethernet over USB interface is
enabled.
3. Reinstall the RNDIS or
cdc_ether device driver for the
operating system.
4. Disable the watchdog.
5. Check the integrity of the
installed operating system.
6. Update the IMM firmware.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part of
a cluster solution, verify that the
latest level of code is supported
for the cluster solution before
you update the code.
1. Reconfigure the watchdog timer
to a higher value.
2. Make sure that the IMM
Ethernet over USB interface is
enabled.
3. Reinstall the RNDIS or
cdc_ether device driver for the
operating system.
4. Disable the watchdog.
5. Check the integrity of the
installed operating system.
Chapter 3. Diagnostics
105