Troubleshooting; Common Troubleshooting Procedures - VTech ErisTerminal SIP Deskset VSP736 Administrator And Provisioning Manual

T
ROUBLESHOOTING
If you have difficulty with your VSP736 deskset, please try the suggestions below.
For customer service or product information, contact the person who installed your
system. If your installer is unavailable, visit our website at
businessphones.vtech.com

Common Troubleshooting Procedures

Follow these procedures to resolve common issues. For more troubleshooting information,
see the user's manual for your product.
Screen is blank.
 Ensure power is connected. If powered by an AC adapter, check that the adapter
is plugged into a wall socket and the VSP736 power jack. If powered by PoE,
ensure that the network switch is providing power through the correct ports.
The DECT headsetdoesn't register. "Registration failed" appears on the screen.
 Ensure the headset is fully charged and in the charger. Remove and replace the
headset in its charger before selecting Register on the VSP736.
 Ensure the headset is not already registered to another phone. If it has been
registered to another phone, deregister it.
The DECT handset doesn't register. "Registration failed" appears on the screen.
 Ensure the handset is fully charged and in the charger. Remove and replace the
handset in its charger before selecting Register on the VSP736.

Troubleshooting

VSP736 Administrator and Provisioning Manual
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