VTech ErisTerminal SIP Deskset VSP736 Administrator And Provisioning Manual page 215

 Ensure the handset is not already registered to another base. If it has been
registered to another base, deregister it.
Pages are not received.
 The Page auto answer setting is set to Manual. Check the General Account
Settings.
Calls are answered on the headset rather than the speakerphone after I press a Line
key or Answer
Change the audio mode from Headset to Speaker. On the VSP736, press MENU

> User Settings > Audio > Audio mode.
My computer can't connect to the network after plugging the Ethernet cable through
the PC port.
 Make sure the VSP736 is connected to power. The PC port does not work when
the VSP736 does not have power source or during a power outage.
 Make sure you plug the Ethernet cable connected to the router into the VSP736
Ethernet port and the Ethernet cable connected to the computer into the VSP736
PC port.
The firmware upgrade or configuration update isn't working.
 Before using the WebUI, ensure you have the latest version of your web browser
installed. Some menus and controls in older browsers may operate differently than
described in this manual.
 Ensure you have specified the correct path to the firmware and configuration files
on the SERVICING > Firmware Upgrade > Auto Upgrade page and the
SERVICING > Provisioning page.
 If the phone is not downloading a MAC-specific configuration file, ensure the
filename is all upper case.
Provisioning: "Use DHCP Option" is enabled, but the VSP736 is not getting a
provisioning URL from the DHCP Server.
 Ensure that DHCP is enabled in Network settings.
Troubleshooting
VSP736 Administrator and Provisioning Manual
to answer a call.
215
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