VTech VSP735 Administrator And Provisioning Manual
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VTech VSP735 Administrator And Provisioning Manual

Sip endpoint deskset
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Administrator and Provisioning Manual
VSP735
SIP Endpoint Deskset
Rev. 4 10/14

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Summary of Contents for VTech VSP735

  • Page 1 Administrator and Provisioning Manual VSP735 SIP Endpoint Deskset Rev. 4 10/14...
  • Page 2 Purchase date: ________________________________ Place of purchase: _____________________________ Both the model and serial numbers of your VTech product can be found on the bottom of the console. Save your sales receipt and original packaging in case it is necessary to return your...

  • Page 3: Table Of Contents

    VSP735 Administrator and Provisioning Manual Table of contents Introduction ....................5 Audience ....................5 Related documents ..................5 About the deskset..................5 Getting started ....................7 Quick reference guide.................. 7 Programmable Keys ..................8 Other possible programmable key settings ..........8 LED behavior .....................
  • Page 4 VSP735 Administrator and Provisioning Manual Firmware Upgrade ..................73 Provisioning ....................75 Security ....................81 Certificates ....................82 System Logs .....................83 Provisioning Using Configuration Files ..............85 Resynchronization—Configuration File Checking ..........85 The Provisioning Process................85 Phone Restart ...................86 Configuration File Types................87 Data Files ....................87 Configuration File Guide................88 Guidelines for the MAC-Specific Configuration File ........88...

  • Page 5: Introduction

    Please consult your equipment or service provider for recommended switches, routers, and firewall and NAT traversal settings, and so on. As the VSP735 deskset becomes certified for IP PBX equipment or services, VTech may make interop guides available for those specific services. The interop guides will recommend second-party devices and settings, along with deskset-specific configurations for optimal performance with those services.
  • Page 6 There are two network ports, known as the Ethernet port and PC port, at the back of the deskset. The Ethernet port allows the VSP735 deskset to connect to the IP PBX. The PC port is for another device such as a personal computer to connect to the Ethernet network through the deskset.

  • Page 7: Getting Started

    VSP735 Administrator and Provisioning Manual Getting started Quick reference guide The controls you will need to use to configure the phone manually are described below. MENU Press to enter the menu. NAVIGATION KEY While in menus, press  or  to...

  • Page 8: Programmable Keys

    VSP735 Administrator and Provisioning Manual Programmable Keys The table below lists the default settings for the programmable feature keys (PFKs). The key assignments on your phone may be different. Some keys may be programmed as Quick Dial keys, for example. You can assign functions to programmable keys using the phone menu (Main Menu >...

  • Page 9: Led Behavior

    VSP735 Administrator and Provisioning Manual  Page—If this feature is enabled, press the Page key to call one or a group of phones. You can configure pages to be automatically answered. See SIP Account Management on page 30.  Multicast page—When enabled as a multicast page key, the user can press the key to page other phones.
  • Page 10 VSP735 Administrator and Provisioning Manual Automatic Call Quickly flashing GREEN ACD agent “wrap up” state Distribution Steady GREEN ACD agent ready state Slow Flash GREEN ACD agent unavailable state Steady ORANGE ACD logged on Slowly flashing ORANGE ACD logged off...

  • Page 11: Network Requirements

    VSP735 Administrator and Provisioning Manual Network Requirements A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office LAN infrastructure should use Cat.-5/Cat.-5e cable. The LAN connections to the deskset(s) should all be wired. However, wireless connections to other devices (such as laptops) in your office will not impede performance.

  • Page 12: Configuring The Phone

    Through the menu, they can customize the screen appearance, sounds, and manage calls. For more information, see the VSP735 Deskset User Guide.  The Web User Interface, or WebUI, which you access using your Internet browser.

  • Page 13: Logo Specifications

    (as indicated by arrow-shaped soft keys or  and  icons). Any soft key level where all soft keys are invisible will be dynamically skipped when the user navigates through the available levels. On the VSP735, a soft key level consists of four soft keys (populated or blank) in a row.
  • Page 14 VSP735 Administrator and Provisioning Manual Screen Available Soft Keys Soft Key Text Idle Blank Directory Directory Call Log Call Log Redial Redial Messages Message Do Not Disturb Call Forward CallFwd Call Forward All FwdAll Call Forward No Answer CFNA Call Forward Busy...
  • Page 15 VSP735 Administrator and Provisioning Manual XferLine (visible with more than one call) XferCall ConfLine (visible with more than one call) ConfCall Call Held Blank Park Call Park Retrieve Parked Call Retrieve Group Call Pickup GrpPickup Direct Call Pickup DirPickup Resume...

  • Page 16: Custom Soft Key Configuration File Settings

    VSP735 Administrator and Provisioning Manual Custom Soft Key Configuration File Settings The custom soft keys parameters are included in the “softkey” module. For more information, see “softkey” Module: Custom Soft Key Settings on page 150. To modify a soft key parameter, enter values separated by commas. Soft keys appear on the phone screen in the same order as the soft key values you enter.

  • Page 17: Using The Phone Menu

     Admin Settings—configure network settings (enter static IP addresses, for example) and account settings. This guide contains instructions for using the Admin Settings menu and for accessing the Status menu. See the VSP735 User Guide for more information about Features and User Settings. To use the phone menu: 1.

  • Page 18: Product Info

    VSP735 Administrator and Provisioning Manual 2. On the Main menu, press  or  to highlight Status, then press SELECT. The Status menu appears. Status 1.Network 2.Line 3.Product Info Back Select 3. On the Status menu, press  or  to highlight the desired menu, and then press SELECT.

  • Page 19: Viewing Line Status

    VSP735 Administrator and Provisioning Manual  Boot version  Software version  V-Series  Hardware version  EMC version 4. Cordless  DECT headset (Registered/Not registered) Accessories Viewing Line status When you select Line from the Status menu, the Line menu appears, listing the available lines along with icons indicating each line’s current registration status.

  • Page 20: Using The Admin Settings Menu

    VSP735 Administrator and Provisioning Manual To view complete status information for a line: 1. On the Line menu, press  or  to highlight the desired line, and then press SELECT. The full line status screen appears. LINE 1 Status:...

  • Page 21: Network Setting

    VSP735 Administrator and Provisioning Manual Setting Options Network setting 1. DHCP (Enable, Disable) 2. Set static IP 3. VLAN ID 4. Others Line LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 Provisioning 1. Server 2. Login 3. Password 4.
  • Page 22 VSP735 Administrator and Provisioning Manual  DHCP  Set static IP  VLAN ID  Others (DNS and NTP servers). To enable or disable DHCP: 1. From the Network setting menu, press  or  to highlight DHCP, and then press SELECT.
  • Page 23 VSP735 Administrator and Provisioning Manual VLAN ID WAN VLan: Disabled WAN port: PC VLan: Disabled PC port: Cancel Save 3. Press  and enter the WAN port number. Use the dial pad and the Backspc soft key to enter characters. The valid range is 0 to 4095.

  • Page 24: Line Menu

    VSP735 Administrator and Provisioning Manual Line Menu Use the Line menu to configure line-specific settings for the phone. To use the Line setting menu: 1. From the Admin Settings menu, press  to highlight Line, and then press SELECT. The Line menu appears.

  • Page 25: Provisioning Menu

    VSP735 Administrator and Provisioning Manual 3. Edit the Line settings using the dial pad and the soft keys available for each setting:  Backspc—deletes a character  123—enables you to enter numbers, lower case letters, or upper case letters with the dial pad. Does not appear when the setting accepts numbers only.
  • Page 26 VSP735 Administrator and Provisioning Manual “<port>” can be omitted if you do not need to specify the port number. 3. Press  to move to the next line and enter the Login ID for access to the provisioning server if it is not part of the server string.

  • Page 27: Using The Webui

    VSP735 Administrator and Provisioning Manual Using the WebUI The Web User Interface (WebUI) resides on the phone. You can access it using an Internet browser. After you log in to the WebUI, you can configure the phone on the following pages: ...

  • Page 28: Saving Your Settings

    VSP735 Administrator and Provisioning Manual Network 10.88.51.133 DHCP: Enable Subnet Mask: 255.255.0.0 Gateway: 10.88.3.120 DNS 1: 10.88.126.31 DNS 2: 10.88.126.10 SNTP: us.pool.ntp.org 3. On your computer, open an Internet browser. (Depending on your browser, some of the pages presented here may look different and have different controls.

  • Page 29: Webui: Status

    VSP735 Administrator and Provisioning Manual WebUI: Status The WebUI System Status page is equivalent to the Status menu on the deskset. The System Status page shows:  General information about your phone, including model, MAC address, and software version  Account Status information about your SIP account registration ...

  • Page 30: Webui: System

    VSP735 Administrator and Provisioning Manual WebUI: System SIP Account Management On the SIP Account Management pages, you can enter the account settings for each line you have ordered from your service provider. There is an Account settings page for each available line.
  • Page 31 Select the line type to Private or Shared. A private line will be accessible only at the deskset you are configuring. Shared lines can be assigned to more than one deskset. For more information about using shared lines, see the VSP735 Deskset User Guide. Barge-in Enables subscribers to shared lines to “barge in”...

  • Page 32: Dial Plan

    VSP735 Administrator and Provisioning Manual Dial Plan The dial plan consists of a series of dialing rules, or strings, that determine whether what the user has dialed is valid and when the phone should dial the number. Dialing rules must consist of the elements defined in the table below.
  • Page 33 VSP735 Administrator and Provisioning Manual SIP Server Settings Setting Description Server address Enter the IP address or domain name for the SIP server. Server port Enter the port number that the SIP server will use. Registration Settings Setting Description Server address Enter the IP address or domain name for the registrar server.
  • Page 34 VSP735 Administrator and Provisioning Manual Backup Outbound Proxy Settings Setting Description Server address Enter the IP address or domain name for the backup proxy server. Server port Enter the port number that the backup proxy server will use. Audio Settings...
  • Page 35 VSP735 Administrator and Provisioning Manual Enable G.729 When G.729a/b is enabled, select to enable G.729 Annex B, with Annex B voice activity detection (VAD) and bandwidth-conserving silence suppression. Quality of Service Setting Description DSCP (voice) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch.
  • Page 36 VSP735 Administrator and Provisioning Manual Feature Access Codes Settings If your IP PBX service provider uses feature access codes, then enter the applicable codes here. You can assign many of these features to programmable feature keys, which enables end users to press the keys to dial out the codes you enter here. To configure programmable feature keys, see Programmable Keys on page 45.
  • Page 37 VSP735 Administrator and Provisioning Manual DND OFF Enter the Do Not Disturb OFF access code. Call Forward All ON Enter the Call Forward All ON access code. Call Forward All OFF Enter the Call Forward All OFF access code. Call Forward No Answer ON Enter the Call Forward No Answer ON access code.
  • Page 38 VSP735 Administrator and Provisioning Manual Busy Lamp Field Setting Description List URI Enter the BLF list URI, as supplied by or set up with your service provider. For example, blf-list1@sipservice.com. This list contains a list of extensions that are eligible for BLF monitoring.
  • Page 39 VSP735 Administrator and Provisioning Manual Ignore unsolicited MWI When selected, unsolicited MWI notifications—notifications in addition to, or instead of SUBSCRIBE and NOTIFY methods—are ignored for account x. If the deskset receives unsolicited MWI notifications, the deskset Message Waiting LED will not light to indicate new messages.
  • Page 40 VSP735 Administrator and Provisioning Manual Music On Hold Settings Setting Description Enable Local MoH Enables or disables a hold-reminder tone that the user hears when a far-end caller puts the call on hold. Network Conference Settings Setting Description Enable Network Conference Enables or disables network conferencing for account x.

  • Page 41: Call Settings

    VSP735 Administrator and Provisioning Manual Call Settings You can configure call settings for each account. Call Settings include Do Not Disturb and Call Forward settings. The call settings are also available as parameters in the configuration file. See “call_settings” Module: Call Settings on page 135.
  • Page 42 VSP735 Administrator and Provisioning Manual Call Forward Setting Description Enable Call Forward Always Enables or disables call forwarding for all calls on that line. Select to enable. Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Busy...

  • Page 43: User Preferences

    VSP735 Administrator and Provisioning Manual User Preferences On the User Preferences page, you can configure some basic settings for the phone and set hold reminder and call waiting settings. The User Preferences page is also available to phone users when they log on to the WebUI.
  • Page 44 VSP735 Administrator and Provisioning Manual Call Hold Reminder Setting Description Enable Call Hold Enables or disables the call hold reminder tone. Select to Reminder Tone enable. Tone Interval (secs) Sets the interval for the call hold reminder tone, in seconds.

  • Page 45: Programmable Keys

    VSP735 Administrator and Provisioning Manual Programmable Keys The deskset has 16 dual-function programmable keys. You can assign up to 32 functions to the programmable keys on the Programmable Keys page. Keys can have identical functions, depending on the “Type” of key. For example, you can assign several “Account”-type keys to Account 1 to enable users to manage...
  • Page 46 VSP735 Administrator and Provisioning Manual Directory Configures the key to access the Directory menu. Users can then press the key to view the Directory menu. Call History Configures the key to access the Call History list. Users can then press the key to view the Call History list.
  • Page 47 VSP735 Administrator and Provisioning Manual Multicast Page Configures the key to make outgoing multicast pages. In the Value column, enter a valid Paging Zone ID (ranging from 1 to 10). Multicast paging differs from standard paging in that it is handled locally by the Deskset and does not require a subscription through the hosted server.

  • Page 48: Speed Dial Keys

    VSP735 Administrator and Provisioning Manual Speed Dial Keys On the Speed Dial page, you can enter up to 10 speed dial numbers. For each speed dial number you enter, you must assign the account on which the number will be dialed out.
  • Page 49 VSP735 Administrator and Provisioning Manual Speed Dial Keys Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Setting Description Name The name associated with the speed dial entry. Value The phone number that the speed dial key dials when pressed and held.

  • Page 50: Signaling Settings

    VSP735 Administrator and Provisioning Manual Signaling Settings The signalling settings are also available as parameters in the configuration file. See “network” Module: Network Settings on page 109. After entering information on this page, click to save it. Voice Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings.

  • Page 51: Ringer Settings

    VSP735 Administrator and Provisioning Manual Max Public RTP port Enter the upper limit of the public RTP port range. Ringer Settings The Ringer Settings enable you to provide a distinctive ringing feature via the custom Alert-Info header associated with an incoming call. This setting overrides the ringer tone you have set for the account.

  • Page 52: Paging Zone

    VSP735 Administrator and Provisioning Manual Internal Ringer Tone Select the desired ringer from the list. Paging Zone On the Paging Zone page, you can enter the multicast IP addresses that the phone will monitor. When a page is sent out using this multicast IP address, all phones that are programmed to monitor that IP address will receive the paging RTP stream and play the page on their speakerphone.
  • Page 53 VSP735 Administrator and Provisioning Manual Enable Incoming Select to enable the deskset to receive incoming pages for that Page paging zone. If the “Enable Incoming Page” checkbox is not selected, the phone will not listen for the multicast, but will still be able to broadcast an outgoing page.

  • Page 54: Network

    VSP735 Administrator and Provisioning Manual Network You can set up the phone for your network configuration on the Network settings page. Your service provider may require you to configure your network to be compatible with its service, and the phone settings must match the network settings.

  • Page 55: Advanced Network Settings

    VSP735 Administrator and Provisioning Manual Advanced Network Settings VLAN You can organize your network and optimize VoIP performance by creating a virtual LAN for phones and related devices. Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings.
  • Page 56 VSP735 Administrator and Provisioning Manual LLDP-MED Setting Description Enable LLDP-MED Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED). LLDP-MED is a standards-based discovery protocol supported on some network switches. It is required for auto-configuration with VLAN settings.

  • Page 57: Contacts

    The Local Directory lists entries on up to 10 pages, with 20 entries per page. Click , or a page number to view the desired page of entries. NOTE: You can also use the phone menu to manage local directory entries. For more information, see the VSP735 Deskset User Guide. Contacts...
  • Page 58 VSP735 Administrator and Provisioning Manual The following table describes the buttons available on the Local Directory page. Click To… Sort the list by last name. Edit information for an entry View the next page of entries. View the last page of entries.
  • Page 59 VSP735 Administrator and Provisioning Manual To add a new directory entry: 1. Click The Create Local Directory Entry page appears. 2. Enter the required information as described in the following table. Create Local Directory Entry Setting Description Range Default First Name Enter the appropriate names in these fields.

  • Page 60: Directory Import/Export

    VSP735 Administrator and Provisioning Manual Directory Import/Export The best way to create a directory file for import is to first export the directory from the phone. After exporting the file, open it in an .xml editor and add or modify entries.

  • Page 61: Blacklist

    The blacklist lists entries on up to 10 pages, with 20 entries per page. Click , or a page number to view the desired page of entries. NOTE: You can also use the phone menu to manage blacklist entries. For more information, see the VSP735 Deskset User Guide. Contacts...
  • Page 62 VSP735 Administrator and Provisioning Manual The following table describes the buttons available on the Blacklist page. Click To… Sort the list by last name. Edit information for an entry View the next page of entries. View the last page of entries.

  • Page 63: Blacklist Import/Export

    VSP735 Administrator and Provisioning Manual Create Blacklist Entry Setting Description Range Default First Name Enter the appropriate names in Blank these fields. The maximum length of Last Name the first name and last name fields is 15 characters. Account Sets the account used when you dial...

  • Page 64: Ldap

    VSP735 Administrator and Provisioning Manual LDAP The phone supports remote Lightweight Directory Access Protocol (LDAP) directories. An LDAP directory is hosted on a remote server and may be the central directory for a large organization spread across several cities, offices, and departments. You can configure the phone to access the directory and allow users to search the directory for names and telephone numbers.
  • Page 65 VSP735 Administrator and Provisioning Manual Version Select the LDAP protocol version supported on the phone. Ensure the protocol value matches the version assigned on the LDAP server. Authentication scheme Select the LDAP server authentication scheme. Authentication name Enter the user name or authentication name for LDAP server access.
  • Page 66 VSP735 Administrator and Provisioning Manual Work number attribute Sets the attribute for the work number. What you enter here should match the work number attribute for entries on the LDAP server (telephoneNumber, for example). This helps ensure that the phone displays LDAP entries in the same format as the Local Directory.

  • Page 67: Broadsoft

    VSP735 Administrator and Provisioning Manual Broadsoft The phone supports access to the Broadsoft Phonebook. Users can search for and call contacts that are hosted on the Broadsoft Phonebook. On the Broadsoft Phonebook Settings page, you must enter the path and credentials to enable the phone to access the Broadsoft Phonebook.

  • Page 68: Call History

    VSP735 Administrator and Provisioning Manual Call History The Call History page has no configurable settings. It displays Missed Calls, Received Calls, and Dialed Calls. Users can view their call history and “click to dial” numbers if click to dial is enabled.

  • Page 69: Servicing

    VSP735 Administrator and Provisioning Manual Servicing Reboot To manually reboot the phone and apply settings that you have updated, click Servicing...

  • Page 70: Time And Date

    VSP735 Administrator and Provisioning Manual Time and Date On the Time and Date menu, you can manually set the time and date, and the time and date formats. You can also set the system time to follow a Network Time Protocol (NTP) Server (recommended) or you can set the time and date manually.
  • Page 71 VSP735 Administrator and Provisioning Manual Time and Date Format Click the link for each setting to see the matching configuration file parameter in Appendix A: Configuration File Settings. Default values and ranges are listed there. Setting Description Date Format Sets the date format.
  • Page 72 VSP735 Administrator and Provisioning Manual DST End: Month User-defined DST is enabled, set the end date and time for daylight savings: Month, week, day, and hour. DST End: Week DST End: Day DST End: Hour Daylight Savings Offset User-defined DST...

  • Page 73: Firmware Upgrade

    VSP735 Administrator and Provisioning Manual Firmware Upgrade You can update the phone with new firmware using the following methods:  Retrieving a firmware update file from a remote host computer and accessed via a URL. This central location may be arranged by you, an authorized ErisTerminal dealer, or your SIP service provider.
  • Page 74 VSP735 Administrator and Provisioning Manual Manual Firmware Update and Upload On the Manual Firmware Update Settings page, you can upgrade the phone firmware using a file located on your computer or local network. To update the firmware using a file on your computer or local network: 1.

  • Page 75: Provisioning

    VSP735 Administrator and Provisioning Manual Provisioning Provisioning refers to the process of acquiring and applying new settings for the phone using configuration files retrieved from a remote computer. After a phone is deployed, subsequent provisioning can update the phone with new settings; for example, if your service provider releases new features.
  • Page 76 VSP735 Administrator and Provisioning Manual Provisioning Settings Setting Description Provisioning server URL of the provisioning file(s). The format of the URL must be RFC 1738 compliant, as follows: “<schema>://<user>:<password>@ <host>:<port>/<url-path>” “<user>:<password>@” may be empty. “<port>” can be omitted if you do not need to specify the port number.
  • Page 77 VSP735 Administrator and Provisioning Manual DHCP Settings Use DHCP Options Enables the phone to use DHCP options to locate and retrieve the configuration file. When selected, the phone automatically attempts to get a provisioning server address, and then the configuration file. If DHCP options do not locate a configuration file, then the server provisioning string is checked.
  • Page 78 VSP735 Administrator and Provisioning Manual Resynchronization Setting Description Mode Sets which files the phone checks for at regular intervals. It can check for configuration files, firmware update files (from the URL entered on the Firmware Server Settings page), or both. NOTE: When checking for both config and firmware files, the firmware URL can be within the config file.
  • Page 79 VSP735 Administrator and Provisioning Manual Import Configuration You can configure the phone by importing a configuration file from your computer or your local network. For more information about configuration file types and configuration file formatting, see Provisioning Using Configuration Files on page 85.
  • Page 80 VSP735 Administrator and Provisioning Manual You can use the exported file as a general configuration file, and duplicate the settings across multiple units. However, ensure that you edit the file to remove any MAC-specific SIP account settings before applying the general configuration file to other units.

  • Page 81: Security

    VSP735 Administrator and Provisioning Manual Security On the Security page you can reset the admin password, reset the user password, and enter web server settings. The security settings are also available as parameters in the configuration file. See “web” Module: Web Settings on page 129.

  • Page 82: Certificates

    VSP735 Administrator and Provisioning Manual Web Server Setting Description HTTP Server port Port used by the HTTP server. Enable Secure Browsing Sets the server to use the HTTPS protocol. HTTPS Server port Port used by the HTTPS server. To configure Web Server Settings: 1.

  • Page 83: System Logs

    VSP735 Administrator and Provisioning Manual System Logs On the Syslog Settings page, you can enter settings related to system logging activities. It supports the following logging modes:  Syslog server  Volatile file Under Network Capture, you can capture network traffic related to the phone’s activity and save the capture as a .pcap file.
  • Page 84 VSP735 Administrator and Provisioning Manual The logging levels are:  CRITICAL: Operating conditions to be reported or corrected immediately (for example, an internal component failure or file system error).  ERROR: Non-urgent failures—unexpected conditions that won't cause the device to malfunction.

  • Page 85: Provisioning Using Configuration Files

    VSP735 Administrator and Provisioning Manual Provisioning Using Configuration Files Provisioning using configuration files is the quickest way to configure multiple phones. You can place configuration files on a provisioning server, where the phones can retrieve the files and update their configuration automatically.

  • Page 86: Phone Restart

     General file: <model>.cfg.  MAC-specific file: <model>_<MAC Address>.cfg. The <model> variable is the VTech phone model: VSP735, for example. If the provisioning URL specifies both a path and filename, then the phone fetches only the configuration file specified.

  • Page 87: Configuration File Types

    The filename formats for both files are:  General file: <model>.cfg  MAC-specific file: <model>_<MAC Address>.cfg The <model> variable is the VTech deskset model; for example, VSP735. For more information about the MAC-specific configuration file, see Guidelines for the MAC- Specific Configuration File on page 88.

  • Page 88: Configuration File Guide

    The file name must contain the phone’s MAC address, which is printed on a label on the back of the phone, or available on the MENU > Status > Product Info screen. For example, a VTech VSP735 phone with the MAC address of 00:11:A0:10:6F:2D would download the VSP735_0011A0106F2D.cfg file.
  • Page 89 VSP735 Administrator and Provisioning Manual 2. On the openssl command line, type: enc -aes-256-cbc -pass pass:[passphrase123456] -in [infile] -out [outfile] -nosalt -p Elements in brackets are examples—do not enter the brackets. Enter a 16-character passphrase and the unencrypted configuration file filename (the “infile”) and a name for the encrypted file (“outfile”) that will result.

  • Page 90: Troubleshooting

    VSP735 Administrator and Provisioning Manual Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For businessphones.vtech.com customer service, visit our website at or call 1 (888) 370-2006 Screen is blank.  Ensure power is connected. If powered by an AC adapter, check that the adapter is plugged into a wall socket and the Deskset power jack.

  • Page 91: Specifications

    VSP735 Administrator and Provisioning Manual Specifications RF frequency band: 1921.536–1928.448 MHz Channels: Operating temperature: 32–122 °F (0–50 °C) AC adapter output voltage: 5.1 Vdc @ 1200 mA Ethernet network ports: GigE RJ-45 Ports Specifications...

  • Page 92: Soft Keys

    VSP735 Administrator and Provisioning Manual Soft Keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys. Label Description abc/ABC/123 Selects the text format for input Displays the new directory group editor Add dot...
  • Page 93 VSP735 Administrator and Provisioning Manual FirstNme Sorts the directory by first name Forward Opens the predial editor to begin forwarding a call Insert Inserts a number from the directory or call history to a live dialing screen LastNme Sorts the directory by last name...

  • Page 94: Appendix A: Configuration File Settings

    Each account requires you to configure the same group of SIP account settings. The SIP account settings for each account are identified by the account number, from 1 to 5 for the VSP735 deskset, for example.
  • Page 95 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.inter_digit_timeout Description: Sets the inter-digit timeout (in seconds) for account x. The inter- digit timeout sets how long the device waits after the last digit is entered before dialing the number. Values: 1–10 Default: Setting: sip_account.x.maximum_call_number...
  • Page 96 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.primary_sip_server_address Description: Sets the SIP server IP address for account x. Values: Text string Default: Blank Setting: sip_account.x.primary_sip_server_port Description: Sets the SIP server port for account x. Values: 1–65535 Default: 5060 Setting: sip_account.x.primary_registration_server_address Description: Sets the registration server IP address for account x.
  • Page 97 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.primary_outbound_proxy_server_address Description: Sets the outbound proxy server IP address for account x. Values: Text string Default: Blank Setting: sip_account.x.primary_outbound_proxy_server_port Description: Sets the outbound proxy server port for account x. Values: 1–65535 Default: 5060 Setting: sip_account.x.backup_outbound_proxy_server_address...
  • Page 98 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.codec_priority.3 Description: Sets the third highest-priority codec for account x. Values: none, g711u, g711a, Default: g729 g729, g726, g722 Setting: sip_account.x.codec_priority.4 Description: Sets the fourth highest-priority codec for account x. Values: none, g711u, g711a,...
  • Page 99 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.sip_dscp Description: Sets the Signalling Quality of Service Layer 3 – DSCP for account x. Values: 0–63 Default: Setting: sip_account.x.normal_jitter Description: Sets the oRTP jitter buffer in milliseconds. Values: 1–65535 Default: Setting: sip_account.x.local_sip_port Description: Sets the Local SIP port for account x.
  • Page 100 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.access_code_retrieve_parked_call Description: Sets the retrieve parked call feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_retrieve_voicemail Description: Sets the voicemail retrieval feature access code for account x. Values: Text string...
  • Page 101 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.access_code_cfna_on Description: Sets the Call Forward No Answer ON feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_cfna_off Description: Sets the Call Forward No Answer OFF feature access code for account x.
  • Page 102 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.access_code_outgoing_call_anonymous_on Description: Sets the Anonymous Outgoing Call ON feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_outgoing_call_anonymous_off Description: Sets the Anonymous Outgoing Call OFF feature access code for account x.
  • Page 103 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.blf_variant Description: Sets the BLF operation for account x. This is parameter is not available on the WebUI. "default" is for Broadsoft or Asterisk depending on the presence of sip_account.x.blf_list_uri. "avaya" is designed as an Avaya variant.
  • Page 104 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.mwi_ignore_unsolicited Description: Enables or disables ignoring of unsolicited MWI notifications— notifications in addition to, or instead of SUBSCRIBE and NOTIFY methods—for account x. Disable if MWI service is configured on the voicemail server and does not involve a subscription to a voicemail server.
  • Page 105 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.nat_traversal_udp_keep_alive_enable Description: Enables or disables UDP keep-alives. Keep-alive packets are used to maintain connections established through NAT. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.nat_traversal_udp_keep_alive_interval Description: Sets the interval (in seconds) for sending UDP keep-alives.
  • Page 106 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.sip_session_timer_min Description: Sets the session timer minimum value (in seconds) for account x. Values: 90–65535 Default: Setting: sip_account.x.sip_session_timer_max Description: Sets the session timer maximum value (in seconds) for account x. Values: 0–65535 Default: 1800 Setting: sip_account.x.check_trusted_certificate...

  • Page 107: Mac-Specific Configuration File Settings

    VSP735 Administrator and Provisioning Manual MAC-Specific Configuration File Settings Setting: sip_account.x.sip_account_enable Description: Enables account x to be used by the device. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.display_name Description: Sets the account name displayed on the device LCD. This could be the phone user’s name or another descriptor.
  • Page 108 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.feature_sync_enable Description: Enables or disables feature synchronization for account x. When enabled, features configured on the service provider’s web portal will automatically be updated on the device’s WebUI. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.shared_line_enable...

  • Page 109: Network" Module: Network Settings

    VSP735 Administrator and Provisioning Manual “network” Module: Network Settings The network settings follow the format: network.[element]. General Configuration File Settings Setting: network.rtp.port_start Description: Sets the Local RTP port range start. Values: 1–65535 Default: 18000 Setting: network.rtp.port_end Description: Sets the Local RTP port range end.
  • Page 110 VSP735 Administrator and Provisioning Manual Setting: network.vlan.pc.id Description: Sets the PC port VLAN ID. Values: 0–4095 Default: Setting: network.vlan.pc.priority Description: Sets the PC port priority. Values: 0–7 Default: Setting: network.lldp_med.enable Description: Enables or disables LLDP-MED. Values: 0 (disabled), 1 (enabled)

  • Page 111: Mac-Specific Configuration File Settings

    VSP735 Administrator and Provisioning Manual Setting: network.eapol.password Description: Sets the 802.1x EAPOL MD5 password. Values: Text string Default: Blank Setting: network.vendor_class_id Description: Sets the vendor ID for DHCP option 60. Values: Text string Default: Vtech VSP735 Setting: network.user_class Description: Sets the user class for DHCP option 77.
  • Page 112 VSP735 Administrator and Provisioning Manual Setting: network.nat.public_rtp_port_start Description: Sets the public RTP port range start. Values: 1–65535 Default: 18000 Setting: network.nat.public_rtp_port_end Description: Sets the public RTP port range end. Values: 1–65535 Default: 19000 Setting: network.ip.dhcp_enable Description: Indicates whether DHCP is enabled.
  • Page 113 VSP735 Administrator and Provisioning Manual Setting: network.ip.dns1 Description: Sets the primary DNS server IP address. Values: Text string (IPv4) Default: Blank Setting: network.ip.dns2 Description: Sets the secondary DNS server IP address. Values: Text string (IPv4) Default: Blank Appendix A: Configuration File Settings...

  • Page 114: Provisioning" Module: Provisioning Settings

    VSP735 Administrator and Provisioning Manual “provisioning” Module: Provisioning Settings The provisioning settings follow the format: provisioning.[element]. All these settings are exported when you manually export the configuration from the phone. All the provisioning settings are included in the general configuration file.
  • Page 115 VSP735 Administrator and Provisioning Manual Setting: provisioning.server_username Description: Sets the authentication name for the provisioning server. Values: Text string Default: Blank Setting: provisioning.server_password Description: Sets the authentication password for the provisioning server. Values: Text string Default: Blank Setting: provisioning.dhcp_option_enable Description: Enables or disables using DHCP options for locating the configuration and firmware files.
  • Page 116 VSP735 Administrator and Provisioning Manual Setting: provisioning.resync_mode Description: Sets the mode of the device’s provisioning/firmware file check. This determines which files the device retrieves when the resync process begins. Values: config_only, Default: config_and_firmware firmware_only, config_and_firmware Setting: provisioning.bootup_check_enable Description: Enables or disables bootup check for configuration and firmware files.
  • Page 117 VSP735 Administrator and Provisioning Manual Setting: provisioning.crypto_passphrase Description: Sets the AES encryption passphrase for decrypting the configuration file(s). Enter the key that was generated when you encrypted the file. Values: Text string Default: Blank Setting: provisioning.check_trusted_certificate Description: Enables or disables accepting only a trusted TLS certificate for access to the provisioning server.

  • Page 118: Time_Date" Module: Time And Date Settings

    VSP735 Administrator and Provisioning Manual “time_date” Module: Time and Date Settings The time and date settings follow the format: time_date.[element]. All these settings are exported when you manually export the configuration from the phone. All the time and date settings are included in the general configuration file.
  • Page 119 VSP735 Administrator and Provisioning Manual Setting: time_date.selected_timezone Description: Sets the local timezone. Values: Pacific/Pago_Pago, Pacific/Honolulu, Default: America/New_York America/Adak, America/Anchorage, America/Vancouver, America/Tijuana, America/Los_Angeles, America/Edmonton, America/Chihuahua, America/Denver, America/Phoenix, America/Winnipeg, Pacific/Easter, America/Mexico_City, America/Chicago, America/Nassau, America/Montreal, America/Grand_Turk, America/Havana, America/New_York, America/Caracas, America/Halifax, America/Santiago, America/Asuncion, Atlantic/Bermuda, Atlantic/Stanley,...
  • Page 120 VSP735 Administrator and Provisioning Manual Asia/Singapore, Australia/Perth, Asia/Seoul, Asia/Tokyo, Australia/Adelaide, Australia/Darwin, Australia/Sydney, Australia/Brisbane, Australia/Hobart, Asia/Vladivostok, Australia/Lord_Howe, Pacific/Noumea, Pacific/Auckland, Pacific/Chatham, Pacific/Tongatapu Setting: time_date.daylight_saving_auto_adjust Description: Sets the device to automatically adjust clock for daylight savings. Values: 0 (disabled), 1 (enabled) Default: Setting: time_date.daylight_saving_user_defined...
  • Page 121 VSP735 Administrator and Provisioning Manual Setting: time_date.daylight_saving_start_hour Description: Sets the hour that daylight savings time starts. Values: 00:00–23:00 Default: 02:00 Setting: time_date.daylight_saving_end_month Description: Sets the month that daylight savings time ends. Values: January–December Default: November Setting: time_date.daylight_saving_end_week Description: Sets the week that daylight savings time ends.
  • Page 122 VSP735 Administrator and Provisioning Manual Setting: time_date.timezone_dhcp_option Description: Enables or disables DHCP option 2/100/101 for determining time zone information. Values: 0 (disabled), 1 (enabled) Default: Setting: time_date.ntp_server_update_interval Description: Sets the delay between NTP server updates, in seconds. Values: 0–4294967295 Default:...

  • Page 123: Log" Module: Log Settings

    VSP735 Administrator and Provisioning Manual “log” Module: Log Settings The log settings control system logging activities. The following logging modes are supported:  Serial/Console  Syslog server  Volatile file The log settings follow the format: log.element. These settings can be exported when you manually export the configuration from the phone, except for the settings shaded in gray in the table.

  • Page 124: Remotedir" Module: Remote Directory Settings

    VSP735 Administrator and Provisioning Manual “remoteDir” Module: Remote Directory Settings The remote directory settings follow the format: remoteDir.element. All these settings are exported when you manually export the configuration from the phone. All the remote directory settings are included in the general configuration file.
  • Page 125 VSP735 Administrator and Provisioning Manual Setting: remoteDir.ldap_authentication_type Description: Sets the LDAP authentication type. Values: simple, ssl Default: simple Setting: remoteDir.ldap_user_name Description: Sets the LDAP authentication user name. Values: Text string Default: Blank Setting: remoteDir.ldap_password Description: Sets the LDAP authentication password.
  • Page 126 VSP735 Administrator and Provisioning Manual Setting: remoteDir.ldap_firstname_filter Description: Sets the LDAP first name attribute filter. Values: Text string Default: Firstname Setting: remoteDir.ldap_lastname_filter Description: Sets the LDAP last name attribute filter. Values: Text string Default: Lastname Setting: remoteDir.ldap_number_filter Description: Sets the LDAP number filter.
  • Page 127 VSP735 Administrator and Provisioning Manual Setting: remoteDir.ldap_work_number_attributes Description: Sets the number attributes. Enter the number attributes that you want the phone to display for each entry returned after an LDAP search. Separate each attribute with a space. For example, telephoneNumber mobile will display the work phone number and mobile phone number for each entry.
  • Page 128 VSP735 Administrator and Provisioning Manual Setting: remoteDir.broadsoft_enable Description: Enables or disables the Broadsoft phonebook. Values: 0 (disabled), 1 (enabled) Default: Setting: remoteDir.broadsoft_display_name Description: Sets the Broadsoft Phonebook display name. Values: Text string Default: Blank Setting: remoteDir.broadsoft_server Description: Sets the Broadsoft Phonebook IP address.

  • Page 129: Web" Module: Web Settings

    VSP735 Administrator and Provisioning Manual Setting: remoteDir.broadsoft_dir_type Description: Sets the Broadsoft Phonebook directory type. Values: Group, GroupCommon, Default: Group Enterprise, EnterpriseCommon, Personal Setting: remoteDir.ldap_check_certificate Description: Enables or disables accepting only a trusted LDAP certificate. Values: 0 (disabled), 1 (enabled) Default: Setting: remoteDir.broadsoft_check_certificate...
  • Page 130 VSP735 Administrator and Provisioning Manual Setting: web.https_port Description: Sets the https port when https is enabled. Values: 1–65535 Default: Appendix A: Configuration File Settings...

  • Page 131: User_Pref" Module: User Preference Settings

    VSP735 Administrator and Provisioning Manual “user_pref” Module: User Preference Settings The user settings are accessible to the phone user. These settings are useful for initial setup. You may wish to remove these settings from auto-provisioning update files so that users do have their own settings overwritten.

  • Page 132: Mac-Specific Configuration File Settings

    VSP735 Administrator and Provisioning Manual Setting: user_pref.logo_to_idle_timeout Description: Sets the delay (in seconds) before the idle screen replaces the logo. This parameter enables the LCD to cycle between the idle screen and the logo. Values: 1–300 Default: MAC-Specific Configuration File Settings Setting: user_pref.backlight_timeout...
  • Page 133 VSP735 Administrator and Provisioning Manual Setting: user_pref.call_waiting.tone_enable Description: Enables or disables the call waiting tone. Values: 0 (disabled), 1 (enabled) Default: Setting: user_pref.call_waiting.tone_interval Description: Sets the interval for the call waiting tone in seconds. Values: 10–60 Default: Setting: user_pref.call_waiting.mode Description: Enables or disables rejecting calls if already on a call.
  • Page 134 VSP735 Administrator and Provisioning Manual Setting: user_pref.absent_timeout Description: Sets the absent timeout (the interval after going off hook with no action taken) in seconds. Values: 10–60 Default: Setting: user_pref.speaker_volume Description: Sets the speakerphone volume. Values: 1–9 Default: Setting: user_pref.headset_volume Description: Sets the headset volume.

  • Page 135: Call_Settings" Module: Call Settings

    VSP735 Administrator and Provisioning Manual “call_settings” Module: Call Settings The call settings configure data related to a user’s call preferences. The data is stored internally at /mnt/flash/CallSettings.xml. All the call settings (except one) follow the format: call_settings.account.x.[element] where x is an account number ranging from 1 to 3.
  • Page 136 VSP735 Administrator and Provisioning Manual Setting: call_settings.account.x.call_fwd_always_target Description: Sets the Call Forward Always target number for account x. Values: Text string Default: Blank Setting: call_settings.account.x.call_fwd_busy_enable Description: Enables or disables Call Forward Busy for account x. Values: 0 (disabled), 1 (enabled)
  • Page 137 VSP735 Administrator and Provisioning Manual Setting: call_settings.missed_call_alert_enable Description: Enables or disables missed call alerts. Values: 0 (disabled), 1 (enabled) Default: Appendix A: Configuration File Settings...

  • Page 138: Pfk" Module: Programmable Feature Key Settings

    VSP735 Administrator and Provisioning Manual “pfk” Module: Programmable Feature Key Settings The programmable feature key (PFK) settings store the data associated with each programmable feature key. The programmable feature key settings follow the format: pfk.x.[element], where x is the programmable feature key ID, ranging from 0 to 23.

  • Page 139: Speed_Dial" Module: Speed Dial Settings

    VSP735 Administrator and Provisioning Manual Setting: pfk.x.multicast_zone Description: Sets the multicast paging zone if multicast page is assigned to pfk x. Values: 1–10 Default: Blank Setting: pfk.x.account Description: Sets the SIP account used for the assigned feature (if applicable). Values: 1–3...

  • Page 140: Ringersetting" Module: Distinctive Ringer Settings

    VSP735 Administrator and Provisioning Manual “ringersetting” Module: Distinctive Ringer Settings The distinctive ringer settings configure the distinctive ringer feature. For more information, see Ringer Settings on page 51. You can configure up to 8 instances of the distinctive ringer feature.

  • Page 141: File" Module: Imported File Settings

    VSP735 Administrator and Provisioning Manual “file” Module: Imported File Settings The “file” parameters enable the provisioning file to import additional configuration files of various types, including:  Contact lists  Custom logos  Security certificates The following certificates are supported: ...

  • Page 142: Mac-Specific Configuration File Settings

    VSP735 Administrator and Provisioning Manual Setting: file.ldap.trusted.certificate Description: URI of LDAP certificate to be imported; for example, <protocol>://<user>:<password>@<host>:<port>/<url-path> Values: Text string Default: Blank Setting: file.broadsoft.trusted.certificate Description: URI of Broadsoft certificate to be imported; for example, <protocol>://<user>:<password>@<host>:<port>/<url-path> Values: Text string Default:...
  • Page 143 VSP735 Administrator and Provisioning Manual Setting: file.bootup_logo Description: URL of custom logo shown during bootup. For logo specifications, see Logo specifications on page 13. Values: Text string Default: Blank Setting: file.idle_logo Description: URL of custom logo shown on the idle screen. For logo specifications, see Logo specifications on page 13.

  • Page 144: Vsp735 Administrator And Provisioning Manual

    VSP735 Administrator and Provisioning Manual “tone” Module: Tone Definition Settings The Tone Definition settings configure data for various tones for the purpose of localization. The Audio Manager component uses the data from this model to populate the mcu on bootup.
  • Page 145 VSP735 Administrator and Provisioning Manual Setting: tone.hold_reminder_tone.num_of_elements Description: Sets the number of tone elements for the hold reminder tone. Values: 1–5 Default: Setting: tone.hold_reminder_tone.element.1 Description: Defines the hold reminder tone element 1. Values: Tone element string Default: 1 770 -120 0 0 0 0 0 0...
  • Page 146 VSP735 Administrator and Provisioning Manual Setting: tone.stutter_dial_tone.num_of_elements Description: Sets the number of tone elements for the stutter dial tone. Values: 1–5 Default: Setting: tone.stutter_dial_dial_tone.element.1 Description: Defines the stutter dial tone element 1. Values: Tone element string Default: 2 440 -180 350 -180 0 0...
  • Page 147 VSP735 Administrator and Provisioning Manual Setting: tone.busy_tone.element.x Description: Defines the busy tone element x. Values: Tone element string Default: Blank Setting: tone.ring_back_tone.num_of_elements Description: Sets the number of tone elements for the ringback tone. Values: 1–5 Default: Setting: tone.ring_back_tone.element.1 Description: Defines the ringback tone element 1.

  • Page 148: Profile" Module: Password Settings

    VSP735 Administrator and Provisioning Manual “profile” Module: Password Settings The password settings allow you to set the default administrator and user passwords in the configuration file. The administrator password is usually included in the general configuration file, while the user password is usually included in the device- specific configuration file.
  • Page 149 VSP735 Administrator and Provisioning Manual Setting: page_zone.x.multicast_address Description: Enter the multicast IP address that the deskset will monitor. The range of valid IP addresses is 224.0.0.0 to 239.255.255.255. Values: IPv4 IP address Default: blank Setting: page_zone.x.multicast_port Description: Enter the multicast port associated with the multicast IP. The range of valid ports is 1 to 65535.

  • Page 150: Softkey" Module: Custom Soft Key Settings

    VSP735 Administrator and Provisioning Manual “softkey” Module: Custom Soft Key Settings The custom soft key settings allow you to select which soft keys can appear on the Idle screen, the Call Active screen, the Call Held screen and the Live Dial screen. You can also specify the position of each soft key.
  • Page 151 VSP735 Administrator and Provisioning Manual Setting: softkey.live_dial Description: Specifies the soft keys visible on the live dial screen. Values: blank, dir, call_log, redial, Default: cancel,backspc,input,dial message, end, dial, input, cancel, backspc Appendix A: Configuration File Settings...

  • Page 152: Maintenance

    VSP735 Administrator and Provisioning Manual Maintenance Taking care of your telephone  Your telephone contains sophisticated electronic parts, so you must treat it with care.  Avoid rough treatment.  Place the corded handset down gently.  Save the original packing materials to protect your telephone base if you ever need to ship it.

  • Page 153: Important Safety Information

    VSP735 Administrator and Provisioning Manual Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

  • Page 154: Industry Canada

    VSP735 Administrator and Provisioning Manual Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.

  • Page 155: Fcc Part 15

    VSP735 Administrator and Provisioning Manual FCC part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 156: Gpl License Information

    VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of such code, and the VTech Parties have no responsibility to you whatsoever concerning the code, including without limitation any responsibility to provide explanation, support, upgrade, or any communication whatsoever.

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