VTech ErisTerminal VSP736 User Manual
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VTech ErisTerminal VSP736 User Manual

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  • Page 1 ErisTerminal SIP Deskset ® VSP736 User Guide...
  • Page 3 Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our businessphones.vtech.com...

  • Page 4: Important Safety Information

    Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the...
  • Page 5 you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A.
  • Page 6 the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Deskset Installation in this user guide. 22. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver. SAVE THESE INSTRUCTIONS...

  • Page 7: Table Of Contents

    ErisTerminal SIP Deskset VSP736 User Guide Table of Contents Important Safety Information Putting a call on hold ....... 27 Important safety instructions....4 Managing calls with FLASH..... 28 Forwarding calls ......29 Introduction Transferring calls ......31 Deskset features........ 9 Transferring calls using Quick Reference Guide programmable keys ......
  • Page 8 Listening to call recordings ....59 Speed Dial ........88 Transferring call recordings to a Directory .......... 89 computer.......... 60 Blacklist ........... 92 Remote XML ........92 Cordless Headset Call History ........93 Registering an optional cordless headset ..........61 Servicing ..........

  • Page 9: Introduction

    Please read this user’s manual before using your telephone. Deskset features The VTech VSP736 deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset enables you to make and receive calls as you would with any other business phone.

  • Page 10: Quick Reference Guide

    Quick Reference Guide Front panel features MESSAGE WAITING Programmable keys indicator Can be programmed to perform various Illuminates when you have functions or access various features. a new voice message. For example: • Press to access a line to make a call. •...

  • Page 11: Dial Pad And Audio Keys

    Quick Reference Guide Dial pad and audio keys Dial pad Use to dial numbers and enter text. For a list of special characters you can enter with the dial pad, see page 99. MUTE During a call, press to prevent HEADSET your voice from being heard.

  • Page 12: Programmable Keys

    Quick Reference Guide Programmable keys The table below lists the default settings for the programmable keys. The key assignments on your phone may be different. Ask your system administrator about your phone’s programmable key configuration. For the complete list of programmable key options, see “Programmable Keys”...

  • Page 13: Deskset Installation

    PoE, install the phone near a power outlet not controlled by a wall switch. The phone can be placed on a flat surface or vertically mounted on the wall. For customer service or product information, visit our website at businessphones.vtech.com 1 (888) 370-2006 or call Network requirements A switched network topology is recommended for your LAN.

  • Page 14: Location

    Deskset Installation Location Avoid placing the deskset too close to: • Communication devices such as television sets, DVD players, or other cordless telephones • Excessive heat sources • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting •...

  • Page 15: Connecting The Phone

    Ethernet port at the back of the phone. Ethernet cable). IMPORTANT INFORMATION 1. Use only a compatible VTech power adapter. To get a replacement power adapter, visit our website at businessphones.vtech.com 1 (888) 370-2006 , or call Note: An AC adaptor with Ferrite Core must be used with this equipment to ensure compliance with the Class A FCC limits.

  • Page 16: Installing The Phone

    Deskset Installation Installing the phone Make sure you plug in the Ethernet cable before powering up the phone. 1. If you plan to place the phone on a flat surface, attach the stand. Line up the tabs on the stand with the slots on the rear of the phone. Two sets of slots allow you to attach the stand at either a 45-degree or 35-degree angle.

  • Page 17: To Mount The Phone On The Wall

    Deskset Installation Installing the phone (continued) To share a network connection with a PC: 1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by 2. Plug the other end of the Cat.-5 Ethernet cable into your computer’s Ethernet port. •...
  • Page 18 Deskset Installation To mount the phone on the wall (continued) 6. Align the upper wall mounting hole on the back of the phone with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate.

  • Page 19: Wall Mount To Tabletop Installation

    Deskset Installation Wall mount to tabletop installation To change the phone from the wall mount position to tabletop position, follow the steps below. 1. If the Ethernet cable and power adapter cord are bundled, untie them first. 2. Push the phone up to remove it from wall. Unplug the Ethernet cable from the router and the power adapter from the power outlet.

  • Page 20: Using The Phone

    Using the Phone Idle screen The Idle screen appears after the phone is 11:09pm 01/25/14 connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. From the Idle screen, you can press: •...

  • Page 21: Active Call Screen Icons

    Active call screen icons During a call, the following screen icons indicate the call’s status. Icon Status Audio is coming through a headset after the HEADSET key was pressed. The call is being handled by the Cordless Handset (optional accessory). The speakerphone is active.

  • Page 22: Programmable Feature Key Lights

    Using the Phone Programmable feature key lights The programmable feature key lights indicate call status and other information. Light Activity Description Line Flashing ORANGE Line is unregistered Solid GREEN On a call or dialing Quickly flashing GREEN Ringing incoming call Slowly flashing GREEN Held call Steady ORANGE...

  • Page 23: Using The Menu

    Using the Phone Using the menu 1. Press MENU to show the main menu. 2. Press q or p to highlight menu items. 3. Press SELECT to select a highlighted menu item. Note: You can also press a dial pad key for a numbered item. For example, after pressing MENU, you can press 3 on the dial pad to view the User settings menu.

  • Page 24: Making Calls

    Using the phone Making calls You can make a call at any time by choosing an off-hook method (such as lifting the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then dialing a number. When the phone is in idle mode or has calls on hold, you can make a call by pre-dialing a phone number and then going off hook to call the number.
  • Page 25 Using the phone Making calls (continued) To make a call by pre-dialing: 1. Use the key pad to enter the desired phone number. 11:09pm 01/25/14 Line 1 232555 Cancel Backspc Dial • Press if you enter an incorrect digit. Backspc •...

  • Page 26: Answering Calls

    Using the Phone Answering calls To answer a call: Lift the handset, or press , SPEAKER, or HEADSET. Answer 11:09pm 01/25/14 Line 1 Call from Angela Martin 7325550118 Answer Reject Forward Silence • You can also press a flashing green Line key to answer that incoming call. •...

  • Page 27: Putting A Call On Hold

    Using the Phone Putting a call on hold Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. See also, “Putting a shared-line call on hold” on page 38. To put a call on hold: During a call, press HOLD on the deskset.

  • Page 28: Managing Calls With Flash

    Using the Phone Managing calls with FLASH The FLASH key can be used to make or answer an additional call when already on a call. • During a call, press FLASH to make a new call. Your current call will be put on hold.

  • Page 29: Forwarding Calls

    Using the Phone Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history. Note: Your deskset Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect first.
  • Page 30 Using the Phone Forwarding calls (continued) To forward a call using the directory, redial list, or call history: 1. When an incoming call appears, press Forward The deskset stops ringing and the Forward to screen appears. 11:09pm 01/25/14 Line 1 Forward to: Cancel 2.

  • Page 31: Transferring Calls

    Using the Phone Transferring calls You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call.
  • Page 32 Using the Phone Transferring calls (continued) The Call transferred screen appears, and your phone returns to idle mode. 11:09pm 01/25/14 Line 1 Ended 0:01:25 Call transferred. Angela Martin 7325550033 To cancel the transfer, press: • on the transfer setup screen. The active call screen reappears. Cancel •...
  • Page 33 Using the Phone Transferring calls (continued) 3. Press Blind The Call transferred screen appears, and your phone returns to idle mode. If the blind transfer fails, then the transferred call will ring your phone back. To transfer a call to a held call: 1.

  • Page 34: Transferring Calls Using Programmable Keys

    Using the Phone Transferring calls using programmable keys You can configure Quick Dial or Busy Lamp Field programmable keys to transfer an active call. By default, pressing a Quick Dial or Busy Lamp field key during an active call will start a new call.

  • Page 35: Making A Conference Call

    Using the Phone Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call: 1. During a call, press . The call is automatically put on hold and the Conf conference setup screen appears.

  • Page 36: Setting Up A Network Conference

    Using the Phone Making a conference call (continued) To create a conference with a held call: 1. While on a call with another call on hold, press Conf 2. The active call is automatically put on hold, and the Conf. with target screen appears, showing the held calls and a “new call”...

  • Page 37: Retrieving Messages

    Using the Phone Retrieving messages The phone alerts you when you have a new message. The Message Waiting indicator also illuminates whenever you have new messages. 11:09pm 01/25/14 Line 1 Message New message LINE 1 Clear View LINE 2 LINE 3 On the New Message alert screen, you can press: LINE 4 •...

  • Page 38: Using A Shared Line

    Using the Phone Using a shared line Your phone may be configured to have one or more shared lines. This means that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it. Ask your system administrator for the configuration that applies to your deskset.

  • Page 39: Barging In

    Using the Phone Putting a shared-line call on hold (continued) When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold. As well, when you are on a call and you answer 11:09pm 01/25/14 another incoming call or retrieve another call...

  • Page 40: Busy Lamp Field

    Using the Phone Busy lamp field As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset, not on a line. Keys configured for BLF allow you to monitor call activity for the extension only.

  • Page 41: Paging

    Using the Phone Paging Your phone supports two types of paging: server-based paging and multicast paging. An incoming page may interrupt any active calls you are on, depending on how your system administrator has configured the paging function.As well, when you are on a call and you answer another incoming call or retrieve another call on hold, your first call is put on private hold automatically.

  • Page 42: Automatic Call Distribution

    Using the Phone Automatic Call Distribution If you are subscribed to Automatic Call Distribution (ACD), pressing the ACD feature key will display the ACD State Menu. To set your ACD state: 1. Press the ACD feature key. The ACD State menu appears. ACD state 1.

  • Page 43: Phone Features

    Phone Features Using the Features menu On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, manage your speed dial numbers, and play back your call recordings. Navigating menus To select a submenu on a numbered list, you can: •...

  • Page 44: Using The Call Menu

    Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include: Setting Description page… 1. Do Not Disturb Silences incoming ringing and paging. Do Not Disturb (DND) can be set for all lines, or on a per-line basis.
  • Page 45 Phone Features Using the Call menu (continued) To set Do Not Disturb: 1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press SELECT. 3. On the Do Not Disturb menu, highlight All Lines or the line for which you want to turn Do Not Disturb On or Off.
  • Page 46 Phone Features Using the Call menu (continued) 4. On the next screen, press q to highlight the desired option: • Call forward always • Call forward busy • Call forward no ans. 5. Press SELECT. 6. On the next screen, press t or u to turn call forwarding On or Off. 7.
  • Page 47 Phone Features Using the Call menu (continued) To block anonymous callers: 1. From the Call menu, press q to highlight Block anonymous. 2. Press SELECT. The Block anonymous menu appears. Block anonymous Line 1: Line 2: Line 3: Line 4: Line 5: Line 6: Cancel...
  • Page 48 Phone Features Using the Call menu (continued) To enable missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press SELECT. The Missed call alert menu appears. Missed call alert Show alert: Cancel Save 3.
  • Page 49 Phone Features To enable Auto Answer: 1. From the Call menu, press q to highlight Auto answer. 2. Press SELECT. The Auto answer menu appears. Auto answer Line 1: Line 2: Line 3: Line 4: Line 5: Line 6: Cancel Save 3.

  • Page 50: Using The Local Directory

    Phone Features Using the local directory You can store the names and phone numbers for up to 1000 contacts in the deskset directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and other.
  • Page 51 Phone Features Using the local directory (continued) The following soft keys are available when viewing a directory entry: Back Returns to LastNme Sorts the list Type Displays the Directory menu by last name contact’s other from the top of numbers: Work, the list Mobile, Other Dial...
  • Page 52 Phone Features Using the local directory (continued) 3. Use the dial pad keys to change the first name, last name, and contact numbers as desired. • You can edit the name and numbers, and change the ringtone. • Press to switch between entering upper-case letters, lower-case letters, and numbers.

  • Page 53: Blacklist

    Phone Features Using the local directory (continued) The first entry found appears. If more than one entry was found, press p or q to view other entries. To delete a directory entry: 1. Press p or q or to view the desired directory entry. Search 2.
  • Page 54 Phone Features Call history (continued) • Received calls—incoming calls that you answered, forwarded or rejected • Dialed calls—all outgoing calls. You can use this as a redial list. To view the call history: 1. Press the CALL HISTORY key. –or– a.
  • Page 55 Phone Features Call history (continued) The following soft keys are available when viewing a call history entry: Back Returns Delete Deletes the Info Displays additional to the Call entry call information, History list such as time and duration Dial Dials the Edit Dial Displays the Save...
  • Page 56 Phone Features Call history (continued) • To save the entry to your blacklist, highlight Blacklist and then press Select 4. The directory add/edit screen appears. The deskset automatically fills in the name and number, if available. First name: Mary Williams Last name: Work: 2325551234...

  • Page 57: Speed Dial

    Phone Features Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). You can also enter speed dial numbers using the WebUI.

  • Page 58: Call Recording

    Phone Features Call recording If you have the call recording feature available (a microSD card must be installed and your administrator must enable call recording), you will have a soft Record key available during an active call. To record a call: 1.

  • Page 59: Listening To Call Recordings

    Phone Features Listening to call recordings Recordings can be played back from the Call Playback menu, available through the Features menu. To listen to your recordings: 1. When the phone is idle, press MENU. 2. With Features highlighted, press SELECT. 3.

  • Page 60: Transferring Call Recordings To A Computer

    Phone Features Transferring call recordings to a computer Eject the microSD card before using the card to transfer the sound files to a computer. To eject the microSD card: 1. When the phone is idle, press MENU. 2. Press q to highlight User settings, and then press SELECT. 3.

  • Page 61: Cordless Headset

    Cordless Headset Registering an optional cordless headset You can register one cordless headset to a VSP736 deskset. When a deskset has a cordless accessory, the deskset and headset are all part of the same extension, and only one device can be used at a time. Note: The headset must be in the charger, otherwise registration cannot proceed.

  • Page 62: Deregistering A Cordless Headset

    Cordless Headset Deregistering a cordless headset You must deregister a cordless headset from its original deskset before you can register it to a different deskset. To deregister a cordless headset: 1. When the phone to which the headset is registered is idle, press MENU. 2.

  • Page 63: Cordless Handset

    Cordless Handset Registering an optional cordless handset You can register one VSP601 DECT cordless handset to a VSP736 deskset. When a deskset has a cordless accessory, the deskset and handset are all part of the same extension, and only one device can be used at a time. Note: Make sure the handset has a charged battery before proceeding.

  • Page 64: Deregistering The Cordless Handset

    Cordless Handset Deregistering the cordless handset Before using the cordless handset with a different deskset, you must deregister the handset from the device to which it is currently registered. To deregister using the handset: 1. Press MENU on the handset. The Main Menu appears. Registration Handset 2.

  • Page 65: Finding The Firmware Version

    Status Finding the firmware version To view the firmware version of your phone: 1. When the phone is idle, press MENU. 2. On the Main menu, press q to highlight Status, and then press SELECT. 3. On the Status menu, press q to highlight Product Info, and then press SELECT.

  • Page 66: Configuring The Phone

    Configuring the Phone You can configure the phone using one of two methods: 1. The User Settings menu on the phone. 2. The WebUI, which you access using your Internet browser. This section describes the User Settings menu. For information about the WebUI, see page 75.

  • Page 67: Preferences

    Configuring the Phone Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu: 1. When the phone is idle, press Settings The User Settings menu appears. User settings 1.Preferences 2.Display 3.Audio...

  • Page 68: Setting The Language

    Configuring the Phone Setting the language 1. From the Preferences menu, press p or q to highlight Language, and then press SELECT. The Language menu appears. Language Deutsch English Español Français Italiano Nederlands Back Select 2. Press p or q to highlight the desired language. 3.
  • Page 69 Configuring the Phone Setting the date and time (continued) To set the Time Zone: 1. From the Date & Time menu, press q to highlight Time Zone. 2. Press Edit 3. Press p or q to select your time zone. 4.

  • Page 70: Setting The Key Unlock Pin

    Configuring the Phone Setting the Key Unlock PIN If you are authorized to do so, you can set the PIN to unlock the phone. The Phone Lock feature restricts certain hard keys and features unless you enter a PIN. There are three escalating modes of lockout: •...

  • Page 71: Display

    Configuring the Phone Display Use the Display menu to set screen appearance and backlight behavior. To use the Display menu: 1. When the phone is idle, press Settings The User Settings menu appears. 2. Press p or q to highlight Display, and then press SELECT. The Display menu appears.

  • Page 72: Audio

    Configuring the Phone Audio Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or select the default audio mode. Note: To adjust the ringer volume, press the deskset VOLUME q or p keys while the phone is idle.
  • Page 73 Configuring the Phone To set the key tone: 1. From the Audio menu, press q to highlight Key tone and then press SELECT. The Key tone menu appears. Key tone Key tone: 2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent.

  • Page 74: Configuring The Programmable Keys

    Configuring the Phone Configuring the programmable keys You can configure the Programmable Keys on the Deskset. You can also configure these keys on the WebUI (see “Programmable Keys” on page 83). To configure the programmable keys: 1. Press MENU, then select User Settings, or press 3. The User Settings menu appears.

  • Page 75: Webui

    WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your deskset. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences • Programmable Keys •...
  • Page 76 IPv4 IP type: DHCP 10.88.51.133 Subnet Mask: 255.255.0.0 Gateway: 10.88.3.120 DNS 1: 10.88.126.31 DNS 2: 10.88.126.10 3. On your computer, open an Internet browser. Depending on your browser, some of the pages presented here may look different and have different controls. 4.

  • Page 77: Status

    WebUI Status The Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration. IPv4 and IPv6 network information regarding your phone’s network address • and network connection. •...

  • Page 78: Call Settings

    WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account.

  • Page 79: Call Forward Settings

    WebUI Call Settings (continued) Auto Answer Settings Setting Description Range Default Enable Auto Turns Auto Answer on or off. Disabled Answer Auto Answer Sets the delay before the phone auto answers 0–30 Delay (secs) a call. When set to zero, the incoming call is answered right away without a ringer tone.
  • Page 80 WebUI Call Settings (continued) Call Completion Settings When you call a busy number, the Call Completion feature configures the phone to call the number back automatically. Setting Description Enable Call Enable the call completion feature. Calls to busy numbers will Completion prompt a “Retry later?”...

  • Page 81: User Preferences

    WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range...
  • Page 82 WebUI User Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Enables or disables the call hold n/a — Select Enabled Reminder Tone reminder tone. to enable Tone Interval (secs) Sets the interval for the call hold 10–300 reminder tone.

  • Page 83: Programmable Keys

    WebUI Programmable Keys The deskset has 16 dual-function programmable keys. You can assign up to 32 functions to the programmable keys on the Programmable Keys page. Keys can have identical functions, depending on the “Type” of key. For example, you can assign several “Line”-type keys to Account 1 so that you can manage multiple calls on Account 1.
  • Page 84 Type Description Call Forward All Configures the key to turn Call Forward All on or off. Select the line for which Call Forward All will apply. Ensure that you also configure Call Forward settings on the Call Settings page. Call Forward No Answer Configures the key to turn Call Forward No Answer on or off.
  • Page 85 Type Description Retrieve Park Call Enables you to retrieve a parked call. Pressing the key dials the Parked Call Retrieval feature access code (FAC). Your System Administrator must configure the feature access code and any other settings for Retrieve Park Call. In Call DTMF Configures the key to dial a string of numbers while you are on a call.

  • Page 86: Programmable Hard Keys

    WebUI Programmable Hard Keys In addition to the 16 programmable feature keys, you can also program other keys on the deskset to perform additional actions. The following keys are available for programming on the Programmable Hard Keys page: • UP arrow •...
  • Page 87 Type Description Call Forward No Configures the key to turn Call Forward No Answer on or off. In Answer the Account column, select the account for which Call Forward No Answer will apply. Before assigning the key, ensure that you configure Call Forward settings on the Call Settings page.

  • Page 88: Speed Dial

    WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0).

  • Page 89: Directory

    WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 1000 entries. The page also allows you to export your phone’s local directory or import a local directory file.

  • Page 90: Local Directory

    WebUI Directory (continued) Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing.
  • Page 91 WebUI Directory (continued) To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries.

  • Page 92: Blacklist

    WebUI Blacklist You can manage the blacklist on the WebUI. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history. The procedures for adding, deleting and editing entries are the same as for the Directory. The blacklist also supports importing and exporting entry lists in .xml or .csv format.

  • Page 93: Call History

    WebUI Call History The Call History page has no configurable settings. It displays your Missed Calls, Received Calls, and Dialed Calls. Phone numbers appear as links. If your service provider’s click to dial feature is enabled, you can dial a number by clicking its link.

  • Page 94: Servicing

    WebUI Servicing On the Servicing page you can reset your password, configure PIN masking, and change your phone lock PIN. To change the User password: 1. Enter the old password (for a new deskset, the default password is user). 2. Enter and re-enter a new password. The password is case sensitive and can consist of both numbers and letters (to a maximum of 15 characters).

  • Page 95: Pin Masking

    WebUI PIN Masking The PIN masking feature allows you to hide PIN numbers during call operation. The different types of PIN masking are: • Hide DTMF digits—when Hide DTMF is enabled, PIN numbers entered during an Active Call are automatically masked. •...

  • Page 96: Troubleshooting

    Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For businessphones.vtech.com customer service, visit our website at or call 1 (888) 370-2006 General issues Screen is blank. • Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack.

  • Page 97: Specifications

    Specifications Electrical and environmental specifications RF frequency band 1921.536–1928.448 MHz Channels Operating temperature 32–122 °F (0–50 °C) AC adapter output voltage 5.0 Vdc @ 1.5 A Ethernet network jacks GigE RJ-45 ports...

  • Page 98: Soft Keys

    Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys. Label Description abc/ABC/123 Selects the text format for input Enters a new directory group editor Add dot Enters dot in IP editing field Answer Answers an incoming call...

  • Page 99: Special Characters

    Soft Keys Index of soft keys (continued) Label Description Resume Resumes a call put on hold Save 1) Saves current setting 2) Begins save process Search Opens the Directory search editor Select Selects a highlighted option Settings Opens the User settings menu SetConf Confirms to set up conference SetXfer...

  • Page 100: Maintenance

    Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it.

  • Page 101: Gpl License Information

    VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of such code, and the VTech Parties have no responsibility to you whatsoever concerning the code, including without limitation any responsibility to provide explanation, support, upgrade, or any communication whatsoever.
  • Page 102 VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. ErisTerminal is a registered trademark of VTech Communications Inc.

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