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Confidential
Table 5-1 Troubleshooting
Phenomenon
Platen unit can
Platen unit does
not open/
not open.
close.
Platen unit does
not close.
Upper frame,
Upper frame, cut
cut sheet
sheet presenter
presenter unit
unit can not
can not open/
open/close.
close.
5-8 Repair
Condition
Cause
The cutter blade is
not in the home
position.
Foreign matter
inside the printer.
Foreign matter
inside the cut sheet
presenter module
Level
Where/how to check
B
Check if the cutter
blade is in the home
position.
A
Check whether foreign
matter is inside the
printer.
A
Check whether foreign
matter is inside the cut
sheet presenter
module.
Procedure
Turn the knob to
return the cutter
blade to the home
position.
Remove foreign
matter if there is
any.
Remove foreign
matter if there is
any.
Rev. A
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