Symbol PDT 8100 Series Product Reference Manual page 256

PDT 8100 Series with Intel XScale Technology Product Reference Guide
Table 12-6. Troubleshooting the MDM8100-150 (continued)
Symptom
ActiveSync fails.
Dial-out fails
12-20
Cause
A partnership was not
established with the host
computer.
Host computer is not
selected in the ActiveSync
screen on the terminal.
Modem RAS connection not
allowed by host computer.
Terminal or modem was
disconnected from the
telephone line while
ActiveSync was in progress.
Synchronization did occur,
however the session is
configured to close
immediately after
synchronization is complete.
Location setting is incorrect. Verify Dialing Locations. Verify Dialing Patterns
Incorrect server phone
number.
For Pocket PC 2002 -
'Trouble Connecting: There
is no answer at the number
dialed. Verify the phone...'
error message appears.
For Pocket PC 2002 - the
Connection Manager routes
are incorrect.
Solution
See Setting up a Partnership
Select host computer in the ActiveSync screen.
See Installing ActiveSync
Select RAS connection in the host computer
(File - Connection Settings dialog box). Refer to
the ReadMe files located in the Microsoft
ActiveSync folder on your host computer.
Disconnect the modem cable for 30 seconds to
hang up the local telephone connection. Close
any open windows on the terminal and any
modem connections.
Verify the setting of the When manually
synchronizing disconnect when complete
checkbox by tapping Start - ActiveSync - Tools
- Options - Schedule tab.
are correct for your current location. For
example, enter 'G' in the 'For local calls, dial:'
field to dial directly, or '9,G' if your telephone
system requires '9' to be dialed first to access
an outside line.
Verify the phone number you are connecting to
in the Connecting dialog boxes.
Modem may be required to be powered prior to
opening port for dial-out. Tap Start - Settings -
System - Symbol Settings - Settings -
External5VoltPower and select ActiveOn.
Warm reset your terminal (see
Soft Reset on page 2-35). Confirm the
connection settings.
on page 4-4.
on page 4-3.
Performing a