Crd 8100-1200S - Symbol PDT 8100 Series Product Reference Manual

PDT 8100 Series with Intel XScale Technology Product Reference Guide

CRD 8100-1200S

Table 12-2. Troubleshooting The CRD 8100-1200S
Symptom
LEDs do not light
when terminal or
spare battery is
inserted.
Terminal battery is
not charging.
Spare battery is not
charging.
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.
12-10
Possible Cause
Cradle is not receiving
power.
Terminal is not seated firmly
in the cradle.
Spare battery is not seated
firmly in the cradle.
Terminal was removed from
cradle or cradle was
unplugged from AC power
too soon.
Battery is faulty.
The terminal is not fully
seated in the cradle.
Battery not fully seated in
charging slot.
Battery inserted incorrectly.
Battery is faulty.
Terminal removed from
cradle during
communications.
Incorrect cable
configuration.
Communications software is
not installed or configured
properly.
Action
Ensure the power cable is connected securely
to both the cradle and to AC power.
Remove and re-insert the terminal into the
cradle, ensuring it is firmly seated.
Remove and re-insert the spare battery into the
charging slot, ensuring it is firmly seated.
Ensure cradle is receiving power. Ensure
terminal is seated correctly. Confirm main
battery is charging under Start - Settings -
System - Power. If a terminal battery is fully
depleted, it can take up to four hours to fully
recharge a 1950 mAh battery (if the terminal is
off and longer if the terminal is operating).
Verify that other batteries charge properly. If so,
replace the faulty battery.
Remove and re-insert the terminal into the
cradle, ensuring it is firmly seated.
Remove and re-insert the spare battery into the
cradle, ensuring it is firmly seated.
Ensure the contacts are facing down and
toward the back of the cradle.
Verify that other batteries charge properly. If so,
replace the faulty battery.
Replace terminal in cradle and
retransmit.
See your system administrator.
Perform setup as described in
Setup on page 4-6.
Communication