Symbol PDT 8100 Series Product Reference Manual page 251

Table 12-4. Troubleshooting The CRD 8100-1200M (continued)
Symptom
Dial-out fails
Possible Cause
Host computer is not
selected in the ActiveSync
dialog box on the terminal.
Modem RAS connection not
allowed by host computer.
Terminal or cradle was
disconnected from the
telephone line while the
ActiveSync was in progress.
Synchronization did occur,
however the session is
configured to close
immediately after
synchronization is complete.
Location setting is incorrect. Verify Dialing Locations. Verify Dialing Patterns
Incorrect server phone
number.
The Connection Manager
routes are incorrect.
Maintenance and Troubleshooting
Action
Select host computer in the ActiveSync dialog
box Using the Single Slot Serial and Modem
Cradles with ActiveSync
Select RAS connection in the host computer
File - Connection Settings dialog box. Refer to
the ReadMe files provided with the host
computer ActiveSync application.
Disconnect the modem cable for 30 seconds to
hang up the local telephone connection. Close
any open windows on the terminal and any
modem connections.
Verify the setting of the When synchronizing
remotely with my PC disconnect when
complete checkbox by tapping Start -
ActiveSync - Tools - Options - Schedule tab.
are correct for your current location. For
example, enter 'G' in the 'For local calls, dial:'
field to dial directly, or '9,G' if your telephone
system requires '9' to be dialed first to access
an outside line.
Verify the phone number you are connecting to
by looking at the Connecting dialog boxes.
Soft reset your terminal (see
Reset on page 2-35). Confirm the connection
settings
on page 4-8.
Performing a Soft
12-15