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Solution #1: Remove the TCP/IP dial-up adapter from all computers that will be
using your Router to access the Internet. TCP/IP dial-up adapter is not needed to
use the Router to connect to the Internet.
1. To remove the Dial-up Adapter, click Start | Settings | Control Panel.
2. Double-click the Network icon.
3. Click the Dial-up Adapter and press Remove. Restart the computer and try
again.
Solution #2: Make sure you have a correct IP address. From a DOS window in
Windows 95/98, type winipcfg. From Windows NT, type ipconfig. If the
address field is listed as 0.0.0.0, the computer does not have an IP address and you
must ensure the automatic DHCP configuration has been correctly set up for this
computer.
Solution #3: Make sure that the Web browser is properly configured to connect to
the Internet via the LAN.
Problem: The Router is connected to the Cable/DSL, but has problems accessing
the Internet.
Solution #1: Make sure the workstation has TCP/IP properly configured.
Solution #2: Attempt to ping the IP address of the Router.
Solution #3: Use Broadband Monitor to see if the WAN Ethernet port has
successfully acquired a dynamic IP address from the ISP, or if the static IP address
is valid.
Solution #4: Use Winipcfg (Windows 95/98) or ipconfig (Windows NT/ 2000) to
check to see if the computer's IP settings are correct.
Solution #5: Make sure the DNS settings are correct.
Solution #6: Make sure the Gateway IP address is the device's LAN Ethernet IP
address (Server IP address).
Solution #7: Make sure the IP address netmask is correct.
CHAPTER 10: Troubleshooting
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