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NET ACCESS BROADBAND ROUTER W/4-PORT SWITCH USERS' MANUAL
10. Troubleshooting
This chapter provides a list of common problems encountered while installing,
configuring, or administering the Router. If you are unable to resolve your
problem, call Black Box Technical Support at 724-746-5500.
10.1 Problems/Solutions
Problem: My computer can't detect my Router on the LAN when I start one of the
Broadband Utilities (that is, Device Not Found).
Solution #1: Try pressing the Refresh Device List button.
Solution #2: Unplug your network device and plug it back in, then press Refresh
Device List.
Solution #3: Make sure your computer has TCP/IP properly configured. You can
check this by trying to "ping" the computer you are using. If you can successfully
ping the computer from itself, the computer has TCP/IP correctly installed. Once
you determine that you are able to ping the computer, try to ping another
computer in the same segment of your network. If this ping is successful, your
computer is properly connected to the network.
Solution #4: Remove the TCP/IP Dial-up Adapter from your computer. For
instructions, see the Problem listed below.
Solution #5: Make sure your network device is properly connected to your
Ethernet hub by pressing Refresh Device List in either Broadband Manager or
Broadband Monitor. If your Router is correctly connected, the WAN indicator
light on your Router will flash. If no flash occurs, it is not properly connected to
the network. Reconnect your network device to the hub and try again. If there is
still no flash, it is possible the Ethernet cable or hub has a problem.
Problem: Other computers can connect to the network device, but my computer
can't.
Whenever I click on Internet Explorer or Netscape, I see the Windows Dial-up
utility popping up on my screen asking for my phone number and password to
dial-up my ISP.
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