Power Questions; Feeding Questions - Pitney Bowes DM300c Operator's Manual

12 • Troubleshooting

Power Questions

Question: Why is the display blank?
1. Is power cord plugged into both mailing machine base and wall
outlet? Make sure the power cord is not connected to a switched
wall outlet.
2. Check power indicator on the machine.
3. Machine may be in sleep mode. Press any key to wake it.

Feeding Questions

Question: How do I clear a stalled envelope?
To clear a stalled envelope:
1. Move printer clearance lever (DM400c) or clearance lever
(DM300c) to the "released" position (to the right).
2. Carefully pull envelope out towards the right.
3. Make sure printer deck is clear of pa per frag ments.
4. Lift the printer clearance lever (DM400c) or clearance lever
(DM300c) up and turn to the "home" position (counterclockwise).
To avoid stalled envelopes:
• Make sure your envelopes meet Pitney Bowes published
spec i fi ca tions. See Appendix A, Specifications.
• Feed envelopes correctly. See the instructions in Chapter 3,
Running Mail. Don't try to feed oversize envelopes through the
machine. Use tape strips instead.
• If running mail longer than a #10 envelope (9.5 inches), slide the
stacker tray away from the system.
12-2 SV61991 Rev. A