Frequently Asked Questions - Pitney Bowes DM100i Quick Install Manual

Frequently Asked Questions

Why is an "analog line" required for my phone connection?
Your DM system contains an internal modem for connecting to the
Pitney Bowes Data Center over standard telephone lines.
Manufacturers of digital phone systems (so called PBX systems) are
not required to adhere to the same restrictions on their inside lines as
the phone companies mandate for standard analog lines. Several PBX
manufacturers have designed phone systems that deliver much more
current to the phone than does the phone company's analog lines.
Your modem was designed to work with a small current, one that may
be substantially less than the power put out by some PBX systems. As
a result, if you connect your modem to a PBX line, thinking that it's an
analog line, you could damage your modem with too much current and
not even know it.
Why must I add postage to my meter?
For your safety, and to prevent any unauthorized use, your meter is
shipped without money in it. The money you paid when you signed up
for your DM system has been deposited into your "Postage-by-Phone"
(PbP) account, and is immediately available to you. You will be required
to transfer an amount from your PbP account into the meter during the
installation process. Please note that this is not an "additional expense,"
just moving money you have already paid when you acquired your
meter.
What is PC Meter Connect?
PC Meter Connect is a small software application you install on your PC
to allow your meter to connect to the Pitney Bowes Data Center through
your PC's Internet connection rather than over a standard telephone
line. Postage refills, and system software updates will be completed
efficiently and much quicker via the Internet.
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Frequently Asked Questions (continued)
How do I start up the PC Meter Connect software?
You can start the PC Meter Connect software by double-
clicking on the desktop icon placed on your Windows desktop
during the installation process. Double-clicking places a much
smaller PC meter Connect icon in your Windows system tray at the
bottom of your screen.
PC Meter Connect is now running and you may connect to the Pitney
Bowes Data Center.
Alternately, you may click on the Start button >> All Programs >> Pitney
Bowes >> PC Meter Connect.
How do I know PC Meter Connect is running?
The small system tray icon will be visible whenever PC Meter Connect
is running,
What is a scale location code?
The accuracy of any scale is affected by its geographic location on the
earth (how far it is from the Equator) and its altitude above sea level.
The scale location code provided by Pitney Bowes helps calibrate the
scale to be as accurate as possible for your particular location.
Where is my Operator Guide?
Your Operator Guide may be found on the CD that came with your
meter. Simply place the CD into your computer and select the View
Operator Guide button. The Guide is in Adobe PDF format, so you may
easily view it and print out individual sections or the entire Guide as
you wish.
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