Mitel 5320 User Manual page 30

Cloud-based phone system
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Final
Notes: If you are part of a Monitor Group, you can put a call on hold and
either the primary group member or other phones in the group can pick up
the call.
Your call coverage still applies when you are in a monitor group.
A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.
Monitor call on the 5320/5330/5340/5260 phone
Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick
up calls occurring on another user's phone. To use this feature,
You must be a member of a Monitor group. A Monitor group defines the
user that is being monitored (primary group member) and which users
can monitor calls for the primary group member (secondary group
members). Only the administrator can add a Monitor group or change the
members of an existing Monitor group.
You must have the same number of phone keys programmed with
Monitor Call or Monitor Call Silent as the number of simultaneous calls
that you want to monitor on the primary group member's phone. The
maximum number of simultaneous calls that you can monitor for one
Monitor Primary equals the number of Line Appearances that the Monitor
Primary has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key
programmed for a Monitor Primary, you will only be able to monitor one
incoming or outgoing call at a time. If you have two Monitor Call/Monitor Call
Silent keys programmed for a Monitor Primary, you will be able to monitor two
incoming or outgoing calls at a time and so on. There is no direct
correspondence between a Monitor Call/Monitor Call Silent key and a Line
Appearance key on the Monitor Primary's phone. The Line Appearance that
the first call occurs on (not necessarily the first Line Appearance) will be
monitored by the first Monitor Call/Monitor Call Silent key, the Line
Appearance that the second call occurs on (not necessarily the second line
appearance) will be monitored by the second Monitor Call/Monitor Call
Silent key and so on. See
The Monitor Call/Monitor Call Silent key indicates the state of the Line
Appearance on the primary group member's phone that is being monitored.
The only difference between Monitor Call and Monitor Call Silent is that
your phone will not ring to indicate an incoming call to the Primary member.
For example:
A flashing Monitor Call key with a ring tone indicates an incoming call to
the Line Appearance.
A flashing Monitor Call key without a ring tone indicates that the call is on
hold.
A flashing Monitor Call Silent key without a ring tone indicates an
incoming call to the Line Appearance or that the call is on hold.
A lit Monitor Call/Monitor Call Silent key indicates that the Line
Appearance is in use.
"Program memory keys"
Using the phone system 25
on page 124.

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