Agent Presence Control Key - Mitel 5320 User Manual

Agent
Presence
Control Key
138 Personalizing phone usage via the web
Your status for each call group will be displayed in the Status column.
2 Select In Group to leave or Out of Group to join.
Join and leave steps apply to Broadcast, Call Pickup, Hunt and Rollover
groups only.
If your status is not displayed as a link, it means that you do not have
permission to leave the call group. Selecting this status will not cause a
change. See the administrator.
You can also join/leave a call group (except a Monitor group) via a
programmed join/leave memory key on your phone.
If a tenant has Callfinity ACDs and Minet phones, users can program a key
called ACD Agent Log In/Out on the My Phone page. After programming
this key, the state defaults to active. See
To program the "ACD Agent Log In/Out" key, follow these steps:
1 From the My Settings page, select View and edit programmable keys
on My Phone.
2
Choose the button you want to assign the feature to.
The system returns the Program Memory Key Details pop-up window.
3
From the Feature drop-down list, select ACD Login/Logout.
4 Apply a label.
5
Click Save.
Figure 11: ACD Agent Log In/Out.
Final