Mitel OfficeConnect 5304 Manuals

Mitel OfficeConnect 5304 User Reference Manual (170 pages)

Brand: Mitel | Category: IP Phone | Size: 3 MB

Table of Contents
3
Introduction

7
Setting Your Language

7
What's New in Release 5.0 3

9
- DECT Headsets
  9
- Distinctive Ringing
  9
Using the Phone System

9
Personalizing Phone Usage Via the Web

120
- Web Login
  121
  - To Stop the Security Alert at Log in
    122
  - Forgotten PIN
    122
  - Change PIN
    122
- Web Logout
  123
- Quick Set-Up
  124
- Change User Details
  125
- Record Your Name for the Auto Attendant
  125
- Permissions
  126
  - Permission Types
    126
- Configure Phone
  127
  - Program Memory Keys
    128
  - Program Memory Keys on PKM
    129
  - Programmable Memory Key Features
    130
  - Select Key Mapping Profile
    138
  - Configure Ring Tones
    138
  - Print Phone Labels
    139
- Call Coverage
  139
- Twinning
  140
- Call Groups
  141
  - Join/Leave Call Groups
    141
- Agent Presence Control Key
  142
- Directories
  143
  - View the Internal Directory
    144
  - View the External Directory
    144
  - Sort Directory List
    144
  - Find a Person in the Internal Directory
    144
  - Find an Entry in the External Directory
    144
  - Click to Call
    145
  - Print a Directory
    145
- Dynamic Site
  146
  - Create a Dynamic Site
    147
  - Release a Dynamic Site
    147
  - View Dynamic Site Information
    148
  - Connect Your Phone on a Dynamic Site
    148
- Voice Mail
  148
- Web Pages
  152
  - My Settings
    152
  - My Call Groups
    153
  - Company Directories
    154
Getting more Help

154
Phone Messages

154
Glossary

157
Feedback on Documentation

169

Mitel OfficeConnect 5304 Reference Manual (131 pages)

networkWCS Hosted PBX Release 6.4

Brand: Mitel | Category: IP Phone | Size: 1 MB

Table of Contents
3
About this Document

7
- Typographical Conventions
  7
Using the Phone System

9
- What's New in Release 6.4
  10
  - Call Waiting Tone
    10
  - Contact List Import Enhancements
    10
  - IE Support
    10
  - My Call Handling
    10
  - N-Way Calling
    10
  - User PIN Strength Enforcement
    10
Using Phones

11
- Mitel 5304 IP Phone
  13
- Mitel 5212/5312 IP Phone
  14
- Mitel 5224/5324 IP Phone
  15
- Mitel 5220 IP Phone
  15
- Mitel 5320 IP Phone
  17
- Mitel 5330 IP Phone
  18
- Mitel 5340 IP Phone
  19
- Mitel 5360 IP Phone
  20
- Mitel 5310 IP Conference Unit
  20
- Using Other Phones
  21
- Compatible Peripherals Matrix
  21
- Using a Programmable Key Module
  22
- 5610 Cordless Phone
  23
  - Requirements and Conditions
    23
  - Using a Repeater
    23
  - 5610 Cordless Features
    24
  - Cordless Installation
    25
  - Cordless Registration
    28
  - Configure the SIP Domain
    34
  - Troubleshooting
    35
- Initial Setup for Phone Service
  37
- Activating Phones
  37
  - 5304 And 5212/5312 Phones
    37
- Answering Calls
  38
  - Using the Handset
    39
  - Using the Speakerphone
    39
  - Switch from Speakerphone to Handset
    39
  - Answering Second Calls
    40
  - Answering Call Group Calls
    40
  - Splash Ring
    40
- Making Calls
  41
  - Making Second Calls
    41
Using Phone Features

43
- Commonly Used Features
  44
- Call Coverage
  44
  - Call Groups
    44
  - Call Lists
    45
  - Deflect Call
    47
  - Login
    47
  - Logout
    48
  - Monitor Groups
    49
  - N-Way Calling
    51
  - Phone Directory
    52
  - Speaker
    53
  - Transfer Calls
    54
  - Twinned Calls
    55
  - Voicemail
    56
- Other Features
  56
  - Account Codes
    57
  - Call Pickup
    58
  - Company Speed Dial
    59
  - Forwarding Phones
    59
  - Handsfree Answerback
    62
  - Hold
    62
  - Hold Notification
    62
  - Intercom Calls
    63
  - Internal Phone Settings
    64
  - Line Appearance
    64
  - Mute
    64
  - One Touch Speed Dial
    65
  - Park and Retrieve
    66
  - Redial
    67
  - Volume Control
    67
Using Headsets

69
- Connect and Configure Headsets
  70
- Answer Call with Headset
  70
- End Calls with the Headset
  70
- Mute the Headset
  70
- Make Calls with the Headset
  70
- Switch to the Handset
  70
Personalizing Phone Usage through the Web

71
- Web Login
  72
  - Web Lockout
    72
  - Stopping Security Alert at Login
    72
  - Request a New PIN
    73
  - Change PIN
    73
- Web Logout
  75
- Quick Set-Up
  75
  - Record Auto Attendant Name Announcement
    75
  - Set up Call Coverage
    76
- Setting Your Language
  76
- User Details
  78
  - Change User Details
    78
- Record Name Announcement
  79
- Permissions
  79
  - Permission Types
    80
- My Settings
  80
  - My Personal Details
    81
  - My Phones
    81
  - My Call Handling
    97
  - My Call Groups
    100
- My Voicemail
  101
- Dynamic Site
  104
  - Create a Dynamic Site
    104
  - Release a Dynamic Site
    105
  - View Dynamic Site Information
    105
  - Connect Your Phone to a Dynamic Site
    105
- Contacts
  105
  - Personal Contacts
    106
  - Internal Contacts
    111
  - External Contacts
    111
  - Sort Contact List
    111
  - Find a Person in Internal Contacts
    111
  - Find an Entry in External Contacts
    112
  - Click to Call
    112
- Multi-Desking
  113
  - Multiple Login
    113
  - Simultaneous Ringing
    113
  - Outgoing Calls
    114
  - List of Devices on User Details Page
    114
  - List of Devices on My Phones Page
    114
Mobile Webadmin

115
- Mobile Webadmin Access
  116
- Mobile Webadmin My Phones
  116
  - Designate Device as C2C Originator
    119
  - Designate Intercom Recipient
    119
  - Log out from Device
    119
- Mobile Webadmin My Settings
  119
  - Mobile Webadmin Call Forwarding
    119
  - Mobile Webadmin Do Not Disturb
    120
  - Mobile Webadmin Twinning
    121
  - Mobile Webadmin Call Coverage
    121
Glossary of Terms

123
Index

129

Mitel OfficeConnect 5304 User Reference Manual (130 pages)

BroadView Networks OfficeSuite

Brand: Mitel | Category: IP Phone | Size: 1 MB

Table of Contents
3
Table of Contents

6
Introduction

6
What's New in Release 4.1

6
Using the Phone System

7
Personalizing Phone Usage Via the Web

99
- Web Login
  100
  - To Stop the Security Alert at Log in
    100
  - Forgotten PIN
    101
  - Change PIN
    101
- Web Logout
  102
- Quick Set-Up
  102
- Change User Details
  103
- Record Your Name for the Auto Attendant
  103
- Permissions
  104
  - Permission Types
    104
- Configure Phone
  105
  - Program Memory Keys
    106
  - Program Memory Keys on PKM
    106
  - Programmable Memory Key Features
    107
  - Select Key Mapping Profile
    116
  - Print Phone Labels
    116
- Call Coverage
  117
- Twinning
  117
- Call Groups
  118
  - Join/Leave Call Groups
    118
- Directories
  119
  - View the Internal Directory
    119
  - View the External Directory
    119
  - Sort Directory List
    119
  - Find a Person in the Internal Directory
    119
  - Find an Entry in the External Directory
    119
  - Click to Call
    120
  - Print a Directory
    120
- Voice Mail
  120
- Web Pages
  123
  - My Settings
    123
  - Company Directories
    125

Mitel OfficeConnect 5304 User Manual (84 pages)

Brand: Mitel | Category: IP Phone | Size: 1 MB

5304 IP Phone Quick Reference Guide

3
Table of Contents

11
- Getting Started
  
  15
  - Welcome
    15
  - About Your IP Phone
    15
    
    5304 Features
    16
    
    Phone Feature Descriptions
    17
  - Programmable Buttons
    18
    
    Dialpad Buttons
    19
    
    Volume Buttons
    19
  - Phone Signals
    19
  - Comfort and Safety Tips
    19
  - Headset Instructions
    20
- Personalizing Your Phone
  
  21
  - Installing Designation Cards
    21
  - Changing Volume Levels
    21
  - Changing the Ring Tone
    22
  - Listening to Background Music
    22
  - Changing the Language
    22
  - Adjusting the Display Contrast
    23
  - Using the Dialpad Buttons to Enter Characters
    24
  - Using Programmable Buttons
    26
    
    ACD Agent – Log In/Out
    27
    
    Default Access Codes
    27
    
    Default Feature Codes
    27
    
    Background Music – On/Off
    28
    
    Call Forward – All Calls
    28
  - Call Logging
    28
  - Conference
    28
  - Default Station
    28
    
    Message – Delete Message
    29
    
    Microphone Mute – On/Off
    29
    
    Page Receive – On/Off
    29
  - Program Buttons
    29
  - Program Station Password
    29
  - View Button Assignments
    30
  - Viewing Button Assignments
    30
  - Resetting Programmable Buttons
    30
  - Resetting the Phone to the Default Settings
    30
  - Switching Keymaps
    30
  - Activating Door Relay
    31
- Answering and Placing Calls
  
  33
  - Answering Calls
    33
    
    Answering Waiting Calls
    33
    
    Redirecting Calls
    33
    
    Using Automatic Call Access
    33
  - Using Automatic Trunk Answer
    34
  - Placing Calls
    35
    
    Placing Emergency Calls
    35
    
    Placing Internal Calls
    35
    
    Placing External Calls
    36
    
    Redialing a Number
    36
  - Using Speed Dial
    37
    
    Using Station Speed Dial
    37
    
    Using System Speed Dial
    37
  - Using the Directory
    40
  - Using Account Codes
    41
- Call Features
  
  43
  - Using Ring Intercom Always
    43
  - Using Mute
    43
  - Placing Calls on Hold
    44
  - Entering a Hookflash
    44
  - Transferring Calls
    45
  - Using Reverse Transfer
    45
  - Viewing Your System Information
    46
  - Viewing Caller ID Information
    46
  - Forwarding Calls
    47
    
    Manual Call Forwarding
    47
    
    System Forwarding
    47
  - Using Dynamic Extension Express
    48
  - Placing Conference Calls
    50
    
    Adding a Conference Party
    50
    
    Dropping out of a Conference
    50
    
    Transferring a Conference
    50
    
    Ending a Conference and Placing All Parties on Hold
    51
  - Using Record-A-Call
    51
  - Using Group Listen
    52
  - Using Call Logging
    52
  - Using Secondary Extension Buttons
    53
  - Using Configuration Assistant
    54
    
    Accessing Configuration Assistant
    54
    
    Changing Your Station Password
    54
    
    Changing the DND Settings
    55
    
    Changing the Dynamic Extension Express Settings
    55
    
    Changing the Manual Call Forwarding Settings
    56
  - Using Remote Programming
    57
    
    Changing the Dynamic Extension Express Settings
    57
    
    Changing the DND Settings
    58
    
    Changing the Manual Call Forwarding Settings
    58
    
    Changing Your Station Password
    59
- Messages
  
  61
- Hunt Groups
  
  67
  - Logging in to ACD Hunt Groups
    67
  - Logging out of ACD Hunt Groups
    68
  - Stopping the ACD Hunt Group Wrap-Up Timer
    68
  - Other Hunt Group Features
    69
    
    Diverting Hunt Group Calls
    69
    
    Requesting Agent Help
    69
  - Hunt Group Supervisor Features
    70
    
    Accepting or Rejecting Agent Help Calls
    70
    
    Monitoring Calls
    70
    
    Stealing Hunt Group Calls
    70
    
    Using Barge-In
    71
- Troubleshooting
  
  73
  - Contact Information
    73
  - Error Messages
    73
  - Troubleshooting Tips
    74
- Index
  
  77