Mitel 5320 User Manual
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Mitel 5320 User Manual

Cloud-based phone system
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See also: Reference Manual , Installation Manual
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Cloud-Based Phone System
Mitel IP Phone User Reference Guide
Release 5.0
Final

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Summary of Contents for Mitel 5320

  • Page 1 Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.0 Final...

  • Page 2: Table Of Contents

    Mitel 5360 IP phone ..................7 Initial setup for 5320/5330/5340/5360 phone service ..........8 Answering a call on the 5320/5330/5340/5260 phone ..........9 Making a call on the 5320/5330/5340/5260 phone ..........11 Using features via the 5320/5330/5340/5260 phone ..........12 Voice mail on the 5320/5330/5340/5260 phone ...........
  • Page 3 Switch to the handset ................107 Using a Programmable Key Module ..........107 Mitel 5310 IP Conference Unit ............107 Using the Conference Unit for 5320/5330/5340/5260 phones ......... 108 Using the Conference Unit for 5324 phones ............112 Using other phones ..............116 Compatible peripherals matrix ............
  • Page 4 View dynamic site information ..............144 Connect your phone on a dynamic site ............144 Voice Mail ................144 Enable Message Waiting Indicator ..............144 Configure email notification of voice messages ..........145 Configure email forwarding of voice messages ..........145 Configure dial-0 destination ................
  • Page 5 Contents Final...

  • Page 6: Introduction

    Introduction This document is provided as a reference guide for the use and configuration of your Mitel 5212/5312 IP Phone, Mitel 5224/5324 IP phone, Mitel 5320/ 5330/5340/5260 IP phone, and Mitel 5304 IP phone and the phone system features. The document has two main sections: “Using the phone system”...

  • Page 7: Setting Your Language For The Phone Text

    https://<Name or IP Address>/webadmin/login/<YourCompany> Replace the bold part with "select_language" to create the Select Language URL: https://<Name or IP Address>/webadmin/select_language/company For example, if your Login URL is: https://78.1.2.3/webadmin/login/MyCompany then the Select Language URL will be https://78.1.2.3/webadmin/select_language/MyCompany To change your language for the web interface, follow these steps: Start your web browser.

  • Page 8: What's New In Release 5.0.1 3

    “Using the Mitel 5212/5312 IP Phone” on page 58. The Mitel 5304 IP Phone is similar to the 5212/5312 IP phone but with less memory keys and less LEDs. This phone's setup and operation are described “Using Mitel 5304 phones”...

  • Page 9: Using Mitel 5320/5330/5340/5260 Ip Phones

    See “Mitel 5310 IP Conference Unit” on page “Using the Mitel 5224/5324 IP phone” on page 31. Programmable Key Modules (PKMs) can be added to the Mitel 5224/5324 IP phones to provide additional programmable memory keys - see “Using a Programmable Key Module”...

  • Page 10: Mitel 5330 Ip Phone

    Key Label Display Key Pad Navigation Buttons Figure 1: Mitel 5320 IP phone Mitel 5330 IP phone The Mitel 5330 IP phone has the following features: Handsfree speakerphone • Date/Time Display • 2-line 20-character backlit Information Area Display • 3 pages of 8 (total 24) multi-function memory keys with color LEDs •...

  • Page 11: Mitel 5340 Ip Phone

    The page navigation buttons can be used to switch pages. The memory key labels are also displayed beside each one. Mitel 5340 IP phone The Mitel 5340 IP phone has the following features: Handsfree speakerphone • Date/Time Display •...

  • Page 12: Mitel 5360 Ip Phone

    The page navigation buttons can be used to switch pages. The memory key labels are also displayed beside each Mitel 5360 IP phone The Mitel 5360 IP phone has the following features: Handsfree speakerphone •...

  • Page 13: Initial Setup For 5320/5330/5340/5360 Phone Service

    Gadget Sidebar Navigation Keys Figure 4: Mitel 5360 IP Phone The Information Area Display shows information about the current telephone call (such as name and number). There are six softkeys (the three on the right are currently not used). The meaning of each softkey is displayed directly beside the key.

  • Page 14: Answering A Call On The 5320/5330/5340/5260 Phone

    Line Appearance key, pressing the ANSWER softkey, or by pressing key. Because the Mitel 5320/5330/5340/5260 IP phone has multiple pages of programmable memory keys, it is possible that the call could appear on a Line Appearance key located on a different page from the one being displayed. In...
  • Page 15 Press the END softkey. • Press the key. Switch from speakerphone to handset on the 5320/5330/ 5340/5260 phone To switch from the speakerphone to the handset during a call, pick up the handset. To end the call while using the handset, choose one of the following: •...

  • Page 16: Making A Call On The 5320/5330/5340/5260 Phone

    Note: If the display shows )) prior to the number calling, this indicates that it is a second call. Answering a call group call on the 5320/5330/5340/5260 phone When an incoming call to a call group is received on a phone, the second line of the Information Display Area shows the name of the group that was called.

  • Page 17: Using Features Via The 5320/5330/5340/5260 Phone

    • Press the END softkey. Making a second call on the 5320/5330/5340/5260 phone To make a second call while on an active call, follow these steps: Press any available Line Appearance key. This puts the active call on hold, and provides dial tone for a second call.
  • Page 18 Once the 3-Way Call is established, you can use the transfer feature to transfer both parties to another party. Joining two calls on the 5320/5330/5340/5260 phone The 3-way call feature allows you to conference together two calls on your phone's Line appearances. To activate a 3-way call in these circumstances, follow these steps: While on an active call, press the CONF softkey.
  • Page 19 You cannot assign an account code to a call once it has been completed. Account code speed entry on the 5320/5330/5340/5260 phone Account code entry is accepted before a call is placed or during a call. To use this feature, it must be enabled for your business and you must have a memory key programmed with Account Code and a pre-programmed account code.
  • Page 20 You cannot assign an account code to a call once it has been completed. Call Lists on the 5320/5330/5340/5260 phone Call list on the 5320/5330/5340/5260 phone Call list keeps a list of the calls that you make and receive. The call list is accessible from your phone.
  • Page 21 *CALLS means that there has been at least one unanswered call since the last time you viewed the list of calls you received. Redial on the 5320/5330/5340/5260 phone Using Redial you can view a list of calls that were made and also redial a number in that list without using the keypad.
  • Page 22 Line Appearances, then you cannot pick up the call. Company speed dial on the 5320/5330/5340/5260 phone Using Company Speed Dial, you can call a number from the External Directory by pressing a single memory key on your phone. To use this feature, you must have a phone key programmed with Company Speed Dial.
  • Page 23 Forwarding your 5320/5330/5340/5260 phone Using the forwarding features, you can forward your phone by following the procedures described in the following sections: • “Forwarding your 5320/5330/5340/5260 phone to auto attendant” page 18 • “Forwarding your 5320/5330/5340/5260 phone to co-worker” on page 19 •...
  • Page 24 Note: If you have this feature turned on when you log out of your phone all your calls will be forwarded to the auto attendant. Forwarding your 5320/5330/5340/5260 phone to co-worker Using Forward to Co-worker, you can send all incoming calls to a selected co- worker.
  • Page 25 If you have this feature turned on when you log out of your phone all your calls will be forwarded to the number defined. Forwarding your 5320/5330/5340/5260 phone to prompt Using Forward to Prompt, you can send all incoming calls to a phone number that you have entered via your phone.
  • Page 26 Using the intercom features, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. Intercom to co-worker on the 5320/5330/5340/5260 phone Using Intercom to Co-worker, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone.
  • Page 27 Prompt. See “Program memory keys” on page 124. Internal 5320/5330/5340/5260 phone settings To configure internal 5320/5330/5340/5260 phone settings (such as display brightness and contrast), select the key and follow the prompts. Join/Leave group on the 5320/5330/5340/5260 phone Using the Join/Leave Group feature you can join a Broadcast, Pickup, Hunt or Rollover call group of which you are a member, using your phone.
  • Page 28 You can only log in to an unassigned phone (a phone without a user logged in). If a phone has a user logged in, you can log the user out by following the procedure described in Logout on the 5320/5330/5340/5260 phone. An unassigned phone displays "Logged Out".
  • Page 29 Monitor groups on the 5320/5330/5340/5260 phone Using the Monitor Groups feature, your calls can be monitored and answered by other users or you can have your phone monitored for activity. To enable the Monitor feature, contact your administrator and provide a list of users that you would like to have monitor your calls or phone.
  • Page 30 Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones. Monitor call on the 5320/5330/5340/5260 phone Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user's phone.
  • Page 31 Mute. The LED on the key indicates when Mute is active. One touch speed dial on the 5320/5330/5340/5260 phone Using One Touch Speed Dial, you can make a call to a pre-programmed number. To use this feature, a programmable key must be programmed as a One Touch Speed Dial.
  • Page 32 END softkey. Park and retrieve on the 5320/5330/5340/5260 phone Using Park and Retrieve, you can put a call on hold at a park location so that it can be retrieved from any other phone at your business. To use this feature, a memory key must be programmed as a Park/Retrieve key.
  • Page 33 Using Speaker, you can turn the speakerphone on your phone on and off. To use Speaker, press the key. Transfer call on the 5320/5330/5340/5260 phone Using Transfer, you can transfer a call from one phone to another. To transfer a call, follow these steps: While on an active call, press the TRANS softkey.
  • Page 34 TRANS or TRANSFER softkey. Transfer to voice mail from the 5320/5330/5340/5260 phone If your administrator has configured an auto attendant for voice mail deposit, you can transfer a caller directly to a co-worker's voice mail box.

  • Page 35: Voice Mail On The 5320/5330/5340/5260 Phone

    Note: The ring, handset, and speaker volumes return to their default settings if the phone loses power. Change ring volume on the 5320/5330/5340/5260 phone To change the ring volume on your phone, follow these steps: From another phone, make a call to your extension.

  • Page 36: Using The Mitel 5224/5324 Ip Phone

    For a description of your phone, see “Mitel 5224/5324 IP Phone” phone page 31. • The Mitel 5224 and 5324 IP phone functionality is the same. Other topics covered in this section include the following: • “Answering a call on the 5224/5324 phone” on page 34 •...

  • Page 37: Initial Set-Up For 5224/5324 Phone Service

    • Arrow keys for Ringer Volume/Contrast up/down controls and scrolling • Support for peripherals, such as the Mitel IP Programmable Key Module 12, Mitel IP Programmable Key Module 48, and the Mitel 5310 IP Conference Unit • Message waiting lamp •...
  • Page 38 Activating a 5224/5324 phone To activate a Mitel phone you need (1) an extension number, (2) a phone, and (3) a PIN. Your administrator can provide you with an extension number and initial PIN. To activate your phone, follow these steps: Disconnect your computer from the network.

  • Page 39: Answering A Call On The 5224/5324 Phone

    “Quick set-up” on page 120 for information about initial settings you should configure through the web interface. Answering a call on the 5224/5324 phone When an incoming call is received on a phone, several things happen: (1) the phone rings, (2) a Line Appearance flashes, and (3) the LCD displays the phone number of the caller and, if known, the name of the caller.
  • Page 40 To end a call while using the speakerphone, choose one of the following: • Press the END softkey. • Press the key. Switching from speakerphone to handset on the 5224/5324 phone To switch from the speakerphone to the handset during a call, pick up the handset.

  • Page 41: Making A Call On The 5224/5324 Phone

    Making a call on the 5224/5324 phone To make a call, follow these steps: Lift the handset. This will select the next available Line Appearance. You can also start dialing the number without lifting the handset. This will automatically select the next available Line Appearance and operate in speakerphone mode.

  • Page 42: Using Features Via The 5224/5324 Phone

    To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually “9”) followed by the number you want to call. When you finish dialing the number, the call will be placed. Calling: Robin Jones If you place an internal call, your LCD screen displays the extension and name of the connected party once the call is answered.
  • Page 43 CONF QUIT Press the CONF softkey again. The 3-Way Call is now activated. The LCD displays: 3-Way Call TRANSFER Until the CONF softkey is pressed a second time, the first party will remain on hold and you can talk with the second party privately. By putting a 3-Way Call on hold, the other parties can continue talking.

  • Page 44: Account Code

    Account code entry on the 5224/5324 phone Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call. To enter an account code before you place a call, follow these steps: Select the Account Code key.
  • Page 45 Select the Account Code key. The LCD briefly displays the account code that has been pre-programmed: Account Code: 45678 The next available line appearance is selected, dial tone is heard and your phone LCD updates. REDIAL CALLS Proceed with making your call. To enter a pre-programmed account code during a call, follow these steps: •...
  • Page 46 To view the list of incoming calls received, follow these steps: Press the CALLS softkey on your phone. If you have programmed one of your programmable keys as Incoming Calls List, you can press this key instead. The most recent call that you received is displayed. 1: John Doe DIAL TIME...
  • Page 47 If the call was answered by a member of your call pickup group, then the call will show as unanswered (with a *) on your phone and answered (without a *) on the call pickup group member's phone that answered the call.
  • Page 48 Lift the handset. Press the Pickup key. Press the Pickup key to answer the call in speaker mode. You can also join and leave your pickup group with a Join/Leave group key or via the web interface. When you leave the group, this disables other group members from picking up your calls;...
  • Page 49 Press the DIR softkey. The system displays the first name in the directory on the first line of the LCD. You can also press the key to access the Directory. Andrews Kim DIAL NUMBER QUIT Use one of the following options to locate the person that you would like to call: •...
  • Page 50 • “Forward your 5224/5324 phone to prompt” on page 46 Forward your 5224/5324 phone to auto attendant Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant. Press the Forward to AA key once to turn the feature on.
  • Page 51 Forward your 5224/5324 phone to number Using Forward to Number, you can send all incoming calls to a preset phone number. Press the Forward to Number key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded.
  • Page 52 instructions on how to view your call permissions. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the defined prompt. Handsfree answerback on the 5224/5324 phone Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection.
  • Page 53 If your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear your co-worker speak. See “Handsfree answerback on the 5224/5324 phone” on page 47. To use this feature, you must have a key programmed with Intercom to Co- worker.
  • Page 54 • Key is flashing green with a ring tone – an incoming call is available to be answered. • Key is flashing red without a ring tone – a call is on hold. • Key is solid – If this is green, then a call is active. If this is red, then a twinned call is active on the twinned target phone.
  • Page 55 If you log in while you are logged in to another phone, the system will log you out of the original phone. You cannot log in or out, or activate a phone, while the phone is on an active call. If you are not logged into a phone, all calls to your extension go directly to call coverage.
  • Page 56 Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones. Monitor call on the 5224/5324 phone Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user’s phone.
  • Page 57 that you want to monitor on the primary group member's phone. The maximum number of simultaneous calls that you can monitor for one Monitor Primary equals the number of Line Appearances that the Monitor Primary has programmed on their phone. For example, if you have one Monitor Call/Monitor Call Silent key programmed for a Monitor Primary, you will only be able to monitor one incoming or outgoing call at a time.
  • Page 58 Monitor Phone on the 5224/5324 phone Using the Monitor Phone feature, your phone activity can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group.
  • Page 59 Speak into the handset or the speakerphone. To end the page, you have the following options: • Replace the handset if using the handset. • Select the key. • Select the END softkey. A page is not broadcast on phones that are busy. If you select Page while there is already a page in progress, the system waits until the page in progress is completed before your page is started.
  • Page 60 The system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller’s name (if known) or number. Robin Jones TRANS CONF To cancel the retrieval of the parked call, press the QUIT softkey. If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call".
  • Page 61 Try to transfer the call again. If you choose not to complete the transfer, press the QUIT softkey, then press the flashing Line Appearance key to retrieve the original call. You can use the key instead of the TRANS or TRANSFER softkey.

  • Page 62: Voice Mail On The 5224/5324 Phone

    Note that if neither your desk phone nor the twinning target phone answers an incoming call, your call coverage setting will determine what happens to the call. If the other phone has a voice message service associated with it, then your twinning target phone's voice message service may answer the call first.

  • Page 63: Using The Mitel 5212/5312 Ip Phone

    “Mitel 5212/5312 IP phone” Phone page 58. • The Mitel 5212 and 5312 IP phone functionality is the same. Other topics covered in this section include the following: • “Answering a call on the 5212/5312 IP phone” on page 60 •...

  • Page 64: Initial Set-Up For Mitel 5212/5312 Ip Phone Service

    Dedicated headset jack • Wall mountable Figure 6: Mitel 5212/5312 IP Phone Initial set-up for Mitel 5212/5312 IP phone service To set up your new phone service, follow these steps: Activate your phone. See “Activating a Mitel 5212/5312 IP phone”...

  • Page 65: Answering A Call On The 5212/5312 Ip Phone

    Unplug your computer from the network. Plug the phone into the network (through the supplied power pack or from power over the Ethernet; consult the documentation provided in the box). Plug the computer into the phone. Plug the phone power pack into an outlet. Wait for the phone to display the following (this may take 30 seconds or more): LOGGED OUT...
  • Page 66 • Alternatively, you may choose to use one of the following methods: - Press the flashing Line Appearance key. - Press the key. You have now answered the call. The LCD displays the caller's name (if known). 321: Robin Jones If you choose to ignore the incoming call and select a different line appearance, the line appearance continues to flash but the phone stops ringing.

  • Page 67: Making A Call On The 5212/5312 Ip Phone

    • End the first call by replacing the handset. The phone will start ringing. Pick up the handset again to answer the second call. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold, and activates the other call. If the display shows )) prior to the number calling, this indicates that it is a second call.

  • Page 68: Using Features Via The 5212/5312 Ip Phone

    • Select the key if using the speakerphone. Making a second call on the 5212/5312 IP phone To make a second call while on an active call, follow these steps: Press any available Line Appearance key. This puts the active call on hold and provides dial tone for a second call.
  • Page 69 Conf with: Enter the phone number of the third party. The system dials the number and displays a "Calling" message along with the caller ID on the first line of the LCD screen. Calling: Lesley Greene When the third party answers the call, the LCD shows that a connection is established.
  • Page 70 Account codes on the 5212/5312 IP phone Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call. You must have a memory key programmed with Account Code.
  • Page 71 memory key programmed with Account Code and a pre-programmed account code. To enter a pre-programmed account code before you place a call, follow these steps: Select the Account Code key. The LCD briefly displays the account code that has been pre-programmed: Account Code: 45678 The next available line appearance is selected, dial tone is heard and your phone LCD updates.
  • Page 72 Use the keys to navigate the list. Press the Incoming Calls List key to exit from the call list. To call a number from your incoming calls list: Press the Incoming Calls List programmed key. The most recent call that you received is displayed: 1: 754-4536 Use the keys to navigate the list.
  • Page 73 The number that you most recently dialed is displayed: *1: 9-605-223-7865 Use the Arrow keys to navigate the list (if required). Once the required number is displayed, press the key to make the call. The next available Line Appearance is selected and you will hear ringing once the number has been dialed.
  • Page 74 Company speed dial on the 5212/5312 IP phone Using Company Speed Dial, you can call a number from the External Directory by pressing a single memory key on your phone. To use this feature, you must have a phone key programmed with Company Speed Dial. To make a call using the company speed dial, choose one of the following: •...
  • Page 75 • “Forward your 5212/5312 IP phone to auto attendant” on page 70 • “Forward your 5212/5312 IP phone to co-worker” on page 70 • “Forward your 5212/5312 IP phone to coverage” on page 70 • “Forward your 5212/5312 IP phone to number” on page 71 •...
  • Page 76 Forward your 5212/5312 IP phone to number Using Forward to Number, you can send all incoming calls to a preset phone number. Press the Forward to Number key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded.
  • Page 77 If you have this feature turned on when you log out of your phone all your calls will be forwarded to the numbered you entered. Handsfree answerback on the 5212/5312 phone Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection.
  • Page 78 If your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear your co-worker speak. See “Handsfree answerback on the 5212/5312 phone” on page 72. To use this feature, you must have a key programmed with Intercom to Co- worker.
  • Page 79 Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones. Monitor Call on the 5212/5312 IP phone Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user's phone.
  • Page 80 members). Only the administrator can add a Monitor group or change the members of an existing Monitor group. • You must have the same number of phone keys programmed with Monitor Call or Monitor Call Silent as the number of simultaneous calls that you want to monitor on the primary group member's phone.
  • Page 81 Monitor Phone on 5212/5312 IP phone Using the Monitor Phone feature, your phone can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group.
  • Page 82 Paging: 7 of 10 Speak into the handset or the speakerphone. To end the page, you have the following options: • Replace the handset if using the handset. • Select the key if using the speakerphone. A page is not broadcast on phones that are busy. If you select Page while there is already a page in progress, the system waits until the page in progress is completed before your page is started.
  • Page 83 The system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller's name (if known) or number. Robin Jones To cancel the retrieval of the parked call, press the key. If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call".
  • Page 84 Instead of pressing the key immediately you can wait until the destination answers and then press the key. If you enter an invalid extension during a transfer, the LCD screen displays "Invalid Extension". To reconnect with the caller, follow these steps: Press the key.

  • Page 85: Voice Mail On 5212/5312 Ip Phone

    If you answer the call on your twinning target phone, the Line Appearance key on your desk phone will remain lit. To pull back the call to your desk phone, simply press the corresponding Line Appearance key. The call will be dropped from the twinning target phone and you will be connected on your desk phone.

  • Page 86: Using Mitel 5304 Phones

    You will hear dial tone. Repeatedly press the keys until the volume is at the level you want. Using Mitel This section describes the Mitel 5304 IP phones. 5304 phones • To set up your new phone service, see “Initial setup for 5304 phone service”...

  • Page 87: Mitel 5304 Ip Phone

    Mitel 5304 IP phone The Mitel 5304 IP phone has the following features: • Nine (9) programmable keys - Two (2) Programmable keys with LEDs. These are dedicated as Line Appearance keys. - Seven (7) Programmable keys without LEDs •...

  • Page 88: Initial Setup For 5304 Phone Service

    Initial setup for 5304 phone service To set up your new phone service, follow these steps: • Activate your phone. See “Activating a 5304 phone” on page 83. • Perform a Quick Set-up. See “Quick set-up” on page 120. Activating a 5304 phone To activate a 5304 phone you must physically connect the phone, then log in with your extension and PIN number.
  • Page 89 321: Robin Jones You can answer an incoming call by using the handset or the speakerphone. “Using the 5304 handset” on page 84 and “Using the 5304 speakerphone” on page 84. You can pull back a call that has been answered by a twinned target phone by pressing the corresponding Line Appearance key.

  • Page 90: Making A Call On The 5304 Phone

    Answering a second call on the 5304 phone A second incoming call causes three things to happen: (1) the phone rings once (only if you are using the handset), (2) a line appearance flashes, and (3) the LCD displays the number and name of the caller, if known. ))321: Robin Jones To answer a second call, choose one of the following: •...

  • Page 91: Using Features Via The 5304 Phone

    To end the call before you have completed dialing, replace the handset. Making a second call on the 5304 phone To make a second call while on an active call, follow these steps: Press any available Line Appearance key. This puts the active call on hold, and provides dial tone for a second call.
  • Page 92 To activate 3-Way Call, follow these steps: While on an active call, press the Transfer/Conference key twice. This places the first call on hold, and selects an available Line Appearance. The LCD screen displays: Conf with: Enter the phone number of the third party. The system dials the number and displays a "Calling"...
  • Page 93 Joining two calls on the 5304 phone The 3-way call feature allows you to conference together two calls on your phone's Line appearances. You must have a Transfer/Conference memory key programmed to use this feature. See “Program memory keys” page 124. To activate a 3-way call in these circumstances, follow these steps: While on an active call, press the Transfer/Conference key twice.
  • Page 94 Press the # key when you have finished entering the account code. You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call. If you enter an account code with an invalid length, the phone LCD briefly displays "Invalid Account Code".
  • Page 95 To cancel account code entry before the call is placed, replace the handset. Account code speed entry during a call cannot be cancelled. If the pre-programmed account code has an invalid length, the phone LCD briefly displays "Invalid Account Code". Contact your system administrator to determine the valid account code length for your business.
  • Page 96 Press the Redial List/Dial key to make a call to the displayed number. If you are on-hook, the next available Line Appearance is selected and the speakerphone is activated. The system will attempt to dial the displayed number by prefixing it with the appropriate digits for external dialing (usually "9"...
  • Page 97 * means that the call was not answered. The position of the call in the call list is displayed in front of the phone number. Lift and replace the handset to exit from the call list. Call pickup on the 5304 phone Using the call pickup feature, you can answer incoming calls for other members of your call pickup group.
  • Page 98 Directory on the 5304 phone Using the directory, you can view the internal directory on your phone's LCD screen and make calls. To view the directory, you must first have one of your programmable memory keys programmed as a Directory key. To dial a number from the directory list, you must have another programmable memory key programmed as a Redial List/Dial key.
  • Page 99 To use this feature, you must have a key programmed with Forward to AA. “Program memory keys” on page 124. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the auto attendant. Forward your 5304 phone to co-worker Using Forward to Co-worker, you can send all incoming calls to a selected co- worker.
  • Page 100 If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See “Permissions” on page 122 for instructions on how to view your call permissions. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the number defined.
  • Page 101 If you have this feature turned on when you log out of your phone, all your calls will be forwarded to the number you entered. Handsfree answerback on the 5304 phone Using Handsfree answerback, you can have intercom calls automatically answered on your phone.
  • Page 102 If your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear your co-worker speak. (See “Handsfree answerback on the 5304 phone” on page 96) To use this feature, you must have a key programmed with Intercom to Co- worker.
  • Page 103 • Key is unlit - the Line Appearance is available for an incoming or outgoing call. • Key is flashing with a ring tone - an incoming call is available to be answered. • Key is flashing without a ring tone - a call is on hold. •...
  • Page 104 A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones. Monitor Call on the 5304 phone Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user's phone.
  • Page 105 By putting a call on hold, either the primary group member or other Monitor phones can pick up the call. Monitor Phone on the 5304 phone Using the Monitor Phone feature, your phone can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone.
  • Page 106 you must have a memory key programmed as a Page key. See “Program memory keys” on page 124. To page all of the phones at your site, follow these steps: Lift the handset Select a memory key programmed with the Page feature. Your phone LCD screen displays "Calling: Site Page"...
  • Page 107 You are no longer connected with the caller and your phone returns to the idle state. To retrieve a parked call, follow these steps: From an idle phone, lift the handset. This will select the next available Line Appearance. Select a memory key programmed with the Park/ Retrieve feature.
  • Page 108 Transfer call on the 5304 phone You must program a Transfer/Conference memory key to be able to use this feature. See “Program memory keys” on page 124. Using Transfer, you can transfer a call from one phone to another. To transfer a call, follow these steps: While on an active call, press the Transfer/Conference key.

  • Page 109: Voice Mail On The 5304 Phone

    Select the auto attendant voice mail deposit option and enter the extension of the co-worker to whom you are transferring. Press the Transfer/Conference key to complete the transfer. The LCD displays the message "Transfer Complete" for approximately five seconds before returning to an idle state. Twinned Calls on the 5304 phone If you have configured your phone to be twinned to another external phone (the twinning target), then incoming calls will simultaneously ring the other...

  • Page 110: Volume Control On The 5304 Phone

    mail retrieval option. You are prompted for your extension, then connected to your voice mail box. Using the web interface, you can control many of the settings for your voice mailbox. See “Voice Mail” on page 144. Volume control on the 5304 phone Use volume control to change ring volume, handset volume, and speaker volume.

  • Page 111: Using A Headset

    ANSWER softkey. End a Call with the headset To end a call while using the headset on the Mitel 5224/5324 or 5320/5330/ 5340/5260 IP phone, press the END softkey To end a call while using the headset on the Mitel 5212/5312 IP phone, press key.

  • Page 112: Make A Call With The Headset

    125. Mitel 5310 The Mitel 5310 IP Conference Unit connects to the headset port of the Mitel 5224, 5324, 5330, or 5340 IP Phone and is designed to provide optimal performance in any office to a maximum of 15 feet by 25 feet (4.5 meters by Conference 7.6 meters).

  • Page 113: Using The Conference Unit For 5320/5330/5340/5260 Phones

    Using the Conference Unit for 5320/5330/5340/ 5260 phones Set up the Conference Unit on 5320/5330/5340/5260 phones Follow these steps to configure the conference unit on the Mitel 5320/5330/ 5340/5260 IP Phone. Connect the unit as per the instructions in the box.
  • Page 114 Conference Unit memory key displays "Conference Unit (On)". To return to the Conference Unit application, press the Conference Unit memory key. Answer a call on the Conference Unit on 5320/5330/5340/ 5260 phones To answer an incoming call to your phone with the conference unit, follow...
  • Page 115 Press the key. Press the flashing Line Appearance key to take the call off hold. Switch between handset and the conference unit on 5320/ 5330/5340/5260 phones Note that your handset must be onhook (i.e. you must be in speakerphone mode) to use the conference unit.
  • Page 116 The LED beside the memory key turns off to indicate that you are not in Presentation mode. Mute the call on the conference unit on 5320/5330/5340/ 5260 phones To mute a call while using the conference unit, follow these steps: If not currently running the Conference Unit application, press the Conference Unit memory key to start the Conference Unit application.

  • Page 117: Using The Conference Unit For 5324 Phones

    Press the speaker key. Note that the key labelled Hang Up does not have any effect. Figure 8: Mitel 5310 IP Conference unit with sidecar and optional mouse When connected to the 5224 phone, the conference unit can be controlled using the buttons on the sidecar for On/Off, Volume, Mute and Presentation Mode.
  • Page 118 Set up the Conference Unit on 5324 phones Follow these steps to configure the conference unit on the Mitel 5324 IP Phone. Connect the unit as per the instructions in the box. Connect the mouse to be able to control the operation of the conference unit.
  • Page 119 Using hold on the Conference Unit on 5324 phones To put a call on hold when using the Conference Unit, follow these steps: Press the key. To take a call off hold when using the Conference Unit, follow these steps: Press the flashing Line Appearance key to take the call off hold.
  • Page 120 Use Presentation mode on 5324 phones The 5310 Conference Unit has multiple directional microphones around the disk. Based on sound that it detects, it turns on the microphone pointing in that direction. As different speakers talk, it changes which microphone is on. Presentation mode allows you to lock the unit so that the microphone currently on stays on, thereby removing potential background noise.

  • Page 121: Using Other Phones

    Not all features are supported on other phones. Consult the documentation phones provided with the other phones. Compatible The following table summarizes which peripheral devices are supported for each of the listed phone models in the left hand column. peripherals matrix Mitel IP Conference Wireless Headset Line Phone 5412 5448...

  • Page 122: Web Login

    Figure 10: User Home page You should always use the appropriate left hand menu link or button or link on your screen to navigate through the web interface. You should never use the "Back" button on your browser since the information and actions from a previous page may no longer be valid.

  • Page 123: To Stop The Security Alert At Log In

    open session for this user”, which has been invalidated upon current login. You will be logged out of the web if your computer is idle for 30 minutes or more. To stop the security alert at log in A Security Alert may appear when you log in if the security certificate that is being used has not been identified as a trusted source on your computer.

  • Page 124: Web Logout

    Select the Save and Change PIN button at the bottom of the page. A Change PIN pop-up window will be displayed. Type your old PIN. Type a new PIN. Type the new PIN again. Select the Save button. You will be returned to the My Personal Details page appears with the message “Successfully Saved”...

  • Page 125: Quick Set-Up

    more. Quick set-up To quickly set up your phone service, follow the steps provided below: To record your name for the Auto Attendant Name prompt, follow these steps: Log in to the web interface (see “Web login” on page 117). Select the My Personal Details option in the navigation pane.

  • Page 126: Change User Details

    the drop-down list. If you selected Another Phone Number, enter a phone number for call coverage. Choose the number of rings. Select the Save button to save the information. External numbers entered as Another Phone Number for Call Coverage must include the appropriate prefix for external dialing. This prefix is usually the number "9".

  • Page 127: Permissions

    Select the Call button. When your phone rings, lift the handset to answer. Listen to a brief set of audio instructions: “Please record your message after the tone. When you are finished, press # for more options”. When you hear the tone, record your name into the handset. When you are finished, press the # key.

  • Page 128: Configure Phone

    Table 1: Permission types Emergency (911) Calls to the number used to report an emergency. In North America, this number is 911. This permission is active for all users at all times. Internal Calls to another extension within the same business. International International calls to which long-distance charges apply.

  • Page 129: Program Memory Keys

    (such as the Mitel 5224 IP phone), and then log in to a model that has fewer programmable memory keys (such as the Mitel 5212 IP Phone), then some of the keys (the left hand column) will not be visible to you (although any of the programmed memory keys could be active).

  • Page 130: Program Memory Keys On Pkm

    Your options are: Mitel 5412 PKM, Mitel 5448 PKM-1, or Mitel 5448 PKM- 2. Only choose the Mitel 5448 PKM -2 if this is the second PKM unit to be attached to the phone. You should not combine a 5412 PKM with a 5448 PKM as this is not a supported configuration.

  • Page 131: Programmable Memory Key Features

    Repeat steps 3-7 for each memory key to be programmed. To cancel your changes, select the Close Window button instead of the Save button in step 6. The LEDs on the PKM are the same as on the phone except that they are always red.
  • Page 132 Assign the Conference Unit option to a Conference Unit (LED) memory key to provide control of the Unit conference unit if connected to a Mitel 5320/5330/5340/5260 IP phone. Directory Assign the Directory option to a memory Directory key to access the internal directory. This is only appropriate for Mitel 5304 IP phones.
  • Page 133 Table 2: Programmable memory key options Feature Description Default Details Status Label Forward to Assign the Forward to AA (Auto Forward to Select one of the Auto Select AA (LED) Attendant) option to a memory key to (AA number) Attendants from this Active forward all incoming calls to the Auto list to enable the...
  • Page 134 Table 2: Programmable memory key options Feature Description Default Details Status Label Forward to Assign the Forward to Prompt option to a Forward to Type the phone Select Prompt memory key to forward all incoming calls *****(number number that you want Active (LED) to a user defined phone number.
  • Page 135 Incoming calls program a Line will be presented on the first available Appearance on pages Line Appearance based on the above two or three of a Mitel order. 5340 IP Phone. Personalizing phone usage via the web Final...
  • Page 136 5212/5312 IP phone” not a member of a page 74. For the 5304 phone, see monitor group. “Monitor Call on the 5304 phone” page 99. For the 5320/5330/5340/5260 “Monitor call on the 5320/ phone, see 5330/5340/5260 phone” on page 25.
  • Page 137 74. For the 5304 not displayed if you “Monitor Call on the 5304 phone, see are not a member of phone” on page 99. For the 5320/5330/ a monitor group. “Monitor call on 5340/5260 phone, see the 5320/5330/5340/5260 phone” page 25.
  • Page 138 The key can also be used to Dial a number displayed on the LCD display (Call lists, Redial lists, and Directory displays). This is only appropriate for Mitel 5304 IP phones. Transfer / Transfer / Assign the Transfer / Conference key to...

  • Page 139: Select Key Mapping Profile

    Voice Mail Assign the Voice Mail option to a memory key to allow access to the Voice Mail system. This is only appropriate for Mitel 5304 IP phones. Select key mapping profile To help with the programming of your phone keys, choose a key mapping profile with a number of pre-programmed keys.

  • Page 140: Print Phone Labels

    The Configuring Ring Tones dialog appears. Choose the Extension for test. (Tenant Administrator only.) From the Internal call direct drop-list, select the ring tone you want to use. From the Internal call via group drop-list, select the ring tone you want to use.

  • Page 141: Twinning

    the Navigation pane. If allowed for your phone, this page also allows you to set the twinning option which allows you to ring another phone (such as your cell phone) simultaneously with your desk phone. To set-up or change Call Coverage, follow these steps: Select one of the following options: •...

  • Page 142: Call Groups

    Note that your desk phone can receive as many simultaneous calls as its number of Line Appearance keys. Select the Save button to save the information Do not configure your Twinning Target to be your own company phone number. Call groups Incoming calls to a call group have the opportunity to be answered by any member of the call group.

  • Page 143: Agent Presence Control Key

    Your status for each call group will be displayed in the Status column. Select In Group to leave or Out of Group to join. Join and leave steps apply to Broadcast, Call Pickup, Hunt and Rollover groups only. If your status is not displayed as a link, it means that you do not have permission to leave the call group.

  • Page 144: Directories

    Figure 11: ACD Agent Log In/Out Directories The phone system has two directories: the Internal Directory and the External Directory. Using each directory, you can • sort users • find users Final Personalizing phone usage via the web 139...

  • Page 145: View The Internal Directory

    • call users • print the directory View the internal directory To view the Internal Directory, select Internal Directory in the Navigation pane. View the external directory To view the External Directory, select External Directory in the Navigation pane. Sort directory list You can sort a directory from either directory page.

  • Page 146: Click To Call

    Type a Name or Phone Number in the appropriate field. You can enter the first few letters/numbers followed by a “*” to search for multiple entries. Select the Search button. Your search results are displayed. If there are multiple results, you can sort the results.

  • Page 147: Dynamic Site

    Select the Print List button to display a printable version of the directory. Select Print button in the browser window. Return to the directory by selecting the Close Window button. Dynamic site The Dynamic Site Support feature allows telephone users to create their own dynamic site from any location with an IP connection to the service provider.

  • Page 148: Create A Dynamic Site

    Figure 12: Dynamic site page Create a dynamic site To create a dynamic site, follow these steps: Select My Dynamic Site in the left menu. Select the Create Dynamic Site button. This will create a dynamic site based on the current location of your computer.

  • Page 149: View Dynamic Site Information

    5212/5312 IP phone” on page 80, “Voice mail on the 5224/5324 phone” on page 57, “Voice mail on the 5320/5330/5340/5260 phone” page 30, and “Voice mail on the 5304 phone” on page 104. Enable Message Waiting Indicator To enable the Message Waiting Indicator lamp on your phone, follow these steps: Select My Voice Mail in the left menu.

  • Page 150: Configure Email Notification Of Voice Messages

    If this is enabled, your phone's Message Waiting lamp will be on whenever you have a phone message waiting for you. To disable the Message Waiting Indicator lamp on your phone, follow these steps: Select My Voice Mail in the left menu. In the Receiving Voice Mail section, uncheck the checkbox for Use phone Message Waiting Indicator.

  • Page 151: Configure Dial-0 Destination

    “Voice mail on 5212/5312 IP phone” on page 80, “Voice mail on the 5224/ 5324 phone” on page 57, “Voice mail on the 5320/5330/5340/5260 phone” on page 30 and “Voice mail on the 5304 phone” on page 104. Fill in the email address to which you want the voice message sent.

  • Page 152: Configure Language For Voice Mail Retrieval

    Configure language for voice mail retrieval To configure the language that is used when you retrieve your messages, follow these steps: Select My Voice Mail in the left menu. In the Language section, select the appropriate language from the pull- down list.

  • Page 153: Web Pages

    Note that if your browser is configured to auto-fill the fields for resetting the PIN, it may fill in the other PIN which is used for logging into the web interface. To avoid this, clear the field and fill in the correct Voice mail PIN value.

  • Page 154: My Call Groups

    Print phone key labels. See “Print phone labels” on page 135. For users of non-Mitel phones, refer to the phone documentation for details regarding its configuration. My call coverage Using the My Call Coverage page, you can perform the following tasks: •...

  • Page 155: Company Directories

    • Email forwarding of voice messages - See “Configure email forwarding of voice messages” on page 145. • Your dial-0 destination - See “Configure dial-0 destination” on page 146. • The language used for voice mail retrieval - See “Configure language for voice mail retrieval”...
  • Page 156 Phone Message Cause Resolution The user does not have the Check your call permissions. See correct call permissions to “Permissions” on page 122. Call not allowed make the call.. Contact your system administrator. User will also hear fast busy tone. The device called is busy on Try the call again at a later time.
  • Page 157 Phone Message Cause Resolution The user does not have the Check your call permissions. See correct call permissions to “Permissions” on page 122. Call not allowed make the call.. Contact your system administrator. User will also hear fast busy tone. The device called is busy on Try the call again at a later time.
  • Page 158 Phone Message Cause Resolution The user has entered an Check the access code and try the Invalid Feature Code incorrect feature access call again. code. User will hear a fast busy tone. This will normally be seen Try the page again at a later time All Phones Busy when trying to page.
  • Page 159 Phone Messages Final...

  • Page 160: Glossary

    Glossary Auto Attendant An automated system that directs incoming calls to the appropriate extensions. Asynchronous Transfer Mode. This is a protocol used for high speed data connections CallP Server Call Processing Server. This is a piece of software that provides much of the intelligence for the silhouette system Class of Service an identifier that indicates a type of telephone call.
  • Page 161 HTML Hyper Text Markup Language. This is a system of tagging documents with context information allowing them to be displayed by web browsers. HTTP Hyper Text Transfer Protocol. This is the protocol used to send information (usually HTML pages) over networks. ICMP Internet Control Messaging Protocol.
  • Page 162 Primary Rate ISDN. This is a service that provides 23 digital voice channels plus 1 signaling channel on a standard T1 interface in a telephone network. PRI Group a grouping of PRI channels used for routing information. Product DHCP Server The DHCP Server provided as part of the silhouette product PSAP Public Safety Answering Point A facility equipped and staffed to receive...
  • Page 163 Transmission Control Protocol. This is a layer added onto the IP protocol (shown as TCP/IP) to provide reliable communication. telco Telephone Company. This is a company that purchases the silhouette solution and sells voice over IP telephone service to tenants tenant a customer of the service provider tenant administrator...
  • Page 164 Glossary Final...
  • Page 165 Glossary Final...
  • Page 166 Index Numerics account codes 38 3-way call activating 33 5212/5312 IP phone 63 answering 34 5224/5324 IP phones 37 answering second call 35 5304 IP phone 86 company speed dial 43 5330/5340 IP phone 12 Directory 43 5212/5312 IP phone 58 handset 34 3-way call 63 handset volume 58...
  • Page 167 forwarding calls 93 making a call 11 handset 84 monitor groups 24 handset volume 105 mute 26 handset, using 84 one touch speed dial 26 hold 96 page 27 intercom to co-worker 96 redial 16 intercom to prompt 97 ring volume 30 joining two calls 88 second call, answering 10 line appearance 97...
  • Page 168 recording name 121 auto attendant 155, 156 Emergency (911) 155 External directory, viewing 140 Call coverage 135, 136 5212/5312 IP phone 70 form 156, 158 5224/5324 IP phone 45 Forward to auto attendant 128 5304 IP phone 94 5212/5312 IP phone 70 5330/5340 IP phone 19 5224/5324 IP phone 45 options 135...
  • Page 169 Message 150 5330/5340 IP phone 21 Messages description 129 5224/5324 IP phone 57 Internal directory, viewing 140 Mitel 5310 IP Conference Unit 107 IP address 156 Mitel IP phones 5212/5312 Join call group See 5212/5312 IP phone. using web interface 137...
  • Page 170 Speaker volume changing 118 5212/5312 IP phone 81 forgotten 118 5224/5324 IP phone 58 5304 IP phone 105 Mitel 5412 107 5330/5340 IP phone 31 Mitel 5448 107 Speakerphone to handset switch using 107 5212/5312 IP phone 61 PRI 155, 157...
  • Page 171 5330/5340 IP phone 30 speaker on 5224/5324 IP phone 58 voice mail 157, 158 Volume Web login 117, 118 ring on 5212/5312 IP phone 80 forgotten PIN 118 ring on 5224/5324 IP phone 57 PIN, changing 118 ring on 5304 IP phone 105 Web logout 119 ring on 5330/5340 IP phone 30 Web pages 148...

  • Page 172: Feedback On Documentation

    Feedback on Documentation We strive to continuously improve our documentation. If you find any errors or omissions in this document or if you find something which you really like, please let us know about it. Please be specific (section header, page number, etc) about the part of the document you wish to tell us about. Please provide the following information: How can we contact you? Name _____________________________________________...
  • Page 173 NOTES 168 Notes...

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