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Troubleshooting
Related Manuals for Mitel 50005070
Summary of Contents for Mitel 50005070
- Page 1 M I T E L Model 5330/5340 Endpoint User Guide...
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Page 3: Table Of Contents
Connects to voice mailbox and notifies when you have messages. Toggles between Alpha Mode and Numeric Mode. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Commonly Used Feature Codes Contact your system administrator for more information about system features. -
Page 4: Mitel ® Model 5330/5340 User Guide – Issue 2, October
Placing a Page Announcement 1. Press 7. 2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Message) (Message) to scroll... - Page 5 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.
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Page 6: Programming Emergency Numbers
(servicing) instructions are included in the literature accompanying the product. Maintenance and Repair There are no user serviceable parts inside the endpoints. For repairs, return the endpoint to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment. -
Page 7: Power Requirements
Contact your system administrator for more information. The endpoint requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES) -part number 50005301 • An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit If your endpoint uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet power adaptor. - Page 8 This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your endpoint equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...
- Page 9 For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett Caldicot NP26 5YR DIRECTIVE 1999/5/EC OF THE EUROPEAN Mitel Endpoints: 5330/5340...
- Page 11 Switching Keymaps ............. 16 Mitel ®...
- Page 12 System Forwarding ............30 Page viii Mitel ®...
- Page 13 Stealing Hunt Group Calls ........... . . 46 Mitel ®...
- Page 14 Troubleshooting Tips ............56 Index Page x Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008...
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Page 15: Getting Started
Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. -
Page 16: Model 5330 Features
5 – Feature buttons 2 – Programmable buttons 6 – Dialpad buttons 3 – Display 7 – Navigation page buttons 4 – Ring/Message Indicator 8 – External speaker Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 page 3 for more... -
Page 17: Model 5340 Features
When idle, the display shows user information, the system time and date, and feature button assignments. This image is an example of how your endpoint may be programmed. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 “Endpoint Feature... -
Page 18: Ring/Message Indicator
Dialpad Buttons to Enter Characters” on Connects to your voice mailbox and flashes to notify you of waiting messages. Toggles between Alpha Mode and Numeric Mode when entering dialpad characters. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 page 37. Ring/Message... -
Page 19: Dialpad Buttons
If your endpoint does not have a lamp under the speaker button, the large message indicator lamp on the top right of the endpoint indicates that the speakerphone is in use. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 20: Comfort And Safety Tips
You cannot use the handset or Because Headset Mode disables the handset and speakerphone, you must turn off Headset Mode before you can use the handset or speakerphone. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 page... -
Page 21: System Information
You can use the endpoint to view system or endpoint information. To view system information: Press Press About 5330/5340 IP Phone. A screen similar to the following appears. Press Close to exit the Applications menu. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Applications). Getting Started... -
Page 23: Personalizing Your Endpoint
• For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 24: Changing Volume Levels
Press Close to exit the Applications menu. Page 10 (Up) to increase the volume or press (Speaker), #, the ACCEPT menu button (Model 5340 only), or lift and replace (Applications). Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Down) to... -
Page 25: Changing The Language
Enter the feature code, extension number, or speed-dial code (0 to 9) to be assigned to the button. This feature may or may not be enabled for your system. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 page 12 for code lists. -
Page 26: Acd Agent – Log In/Out
92001 to 92208 92000 Code 1000 to 1999 2000 to 2299 (Special) before you enter the feature code to activate the feature. Feature Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 New Code New Code (Hold) to Page... -
Page 27: Background Music – On/Off
Message – Delete Message Message – Leave Inter-station Message Message – View Messages Microphone Mute – On/Off Page Page Receive – On/Off Program Buttons Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Feature Page Personalizing Your Endpoint Code... -
Page 28: Program Station Password
System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 14 Feature Page Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Code New Code... -
Page 29: View Button Assignments
To assign a DSS/BLF button: With the handset on-hook, dial 397. Press the programmable button, and then enter the extension number to be assigned to the button. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Speaker) to exit. -
Page 30: Resetting The Endpoint To The Default Settings
With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press Page 16 page (Special), and then dial 399. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 page page page page... -
Page 31: Answering And Placing Calls
To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on or off. AUTO TRNK ACCESS ON (or OFF) appears. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Speaker) to answer a call while using a headset or to “Answering Waiting... -
Page 32: Redirecting Calls
Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your endpoint. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code). -
Page 33: Placing Internal Calls
To use Camp-on: Stay on the line and wait for the extension to become available. Do not hang up. If Camp- on is enabled, you hear Music-on-Hold while you are waiting. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Answering and Placing Calls (Hold) to move the cursor backward, deleting the last digits entered. -
Page 34: Placing External Calls
See “Using Account Codes” on page REDIAL. The system automatically selects (Up) or (Down) to scroll through the speed-dial locations. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 35: Using Station Speed Dial
• In Numeric Mode, press # for a hyphen (-). • In Numeric Mode, press • Press #, Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Up) or (Down) to scroll through the speed-dial locations. page 39) and Station Speed Dial (see (Message) to switch from Alpha Mode to Numeric Mode. -
Page 36: Dialing Station Speed-Dial Numbers
(Down) to scroll through the speed-dial locations, and then You can also use a Station Speed-Dial button assigned to the number NOTE you are dialing. See “Assigning Speed-Dial Entries to Programmable Buttons” on page Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 37: Deleting Speed-Dial Entries
Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or 0000 to 4999 for System Speed Dial), or select the menu button designation from the display (Model 5340 only). Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Up) or (Down) to scroll through the speed-dial locations. -
Page 38: Using The Directory
9 W X Y Z w x y z ÿ (Up) Scroll to next entry (Down) Scroll to previous entry Cancel search Activate selection (Hold) Move the cursor to the left, deleting existing characters Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 39: Using Account Codes
Using Account Codes Account codes record information for telephone record reports. You may be required to enter account codes when placing calls. Contact your system administrator for more information about using account codes. -
Page 41: Call Features
To mute or unmute the microphone: While on a call, press microphone is muted, the Mute button lamp is lit. Press Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Mute). MICROPHONE MUTE ON appears. When the (Mute) again to unmute. -
Page 42: Placing Calls On Hold
To return to a call that is on hold: Press HOLDING appears. Entering a Hookflash Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press (Model 5340 only). -
Page 43: Transferring Calls To External Numbers
If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Transfer). -
Page 44: Forwarding Calls
2. Enter the extension number, or press the Outgoing button or the Outside menu button (Model 5340 only), and then dial the telephone number. On the Model 5340, you can press the MESSAGE CENTER menu button to forward calls to the Message Center (voice mailbox). -
Page 45: Placing Conference Calls
To return to the conference: Press the flashing Call Key button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Call Features (Transfer), and then dial the extension number. -
Page 46: Ending A Conference And Placing All Parties On Hold
If so, you do not need to enter the voice mailbox number. (Special), and then dial 385. (Special), and then dial 312. GROUP LISTEN ON appears, and Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Hold). CONFERENCE PARTIES... -
Page 47: Using Call Logging
Press 0 or the DELETE menu button to delete the displayed entry, or press the DEL ALL menu button (Model 5340 only) to delete all entries in the current call log. This feature may or may not be enabled for your system. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Up) or (Down) or the >>... -
Page 48: Using Secondary Extension Buttons
If a Secondary Extension button is flashing (the primary extension has an incoming call), you can press # before you press the flashing Secondary Extension button to call the primary extension and not answer the incoming call. page Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 49: Using Remote Programming To Change The Password
6. Enter the DND message number (01 to 20), and then enter the second-line message text (if applicable). To use Remote Programming to turn off DND: Follow steps 1 through 4 above, and then dial 371. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 page 39 for more information about using DND. -
Page 50: Using Remote Programming To Forward Calls
356 (No answer) • 357 (Busy) • 358 (No Answer/Busy) 6. Enter either an extension number or (8) followed by a telephone number. To turn off Call Forwarding: Dial 355, and then hang up. Page 36 page 30 for more information about Manual Call Forwarding. -
Page 51: Messages
Model 5330/5340 User Guide – Issue 2, October 2008 page Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205, or the NuPoint Messenger... -
Page 52: Viewing And Responding To Messages
(Message), and then press the CANCEL MESSAGE menu (Message) or the VIEW MESSAGE menu button (Model 5340 only). MSG or the DELETE menu button (Model 5340 only) to delete the displayed Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 53: Using Do-Not-Disturb (Dnd)
4. Press To turn off DND: Press the DND button, or press the DND menu button (Model 5340 only), and then press DND OFF. DO-NOT-DISTURB OFF appears. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 New Message... -
Page 54: Using Reminder Messages
To clear a received Reminder Message: With the handset on-hook, press Page 40 Code New Message sage (Up) or (Down) to scroll through the messages. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Default Mes- New Message sage Call Engineering Call Marketing... -
Page 55: Paging Other System Users
(you cannot select individual zones). To enable or disable paging for your endpoint: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Number... -
Page 57: Hunt Groups
3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 58: Logging Out Of Acd Hunt Groups
When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request. Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system NOTE administrator for more information. Page 44 Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 59: Diverting Hunt Group Calls
Answer as usual. Your microphone is automatically muted To reject an Agent Help request: Dial 376 or press the REJECT HELP menu button (Model 5340 only). AGENT HELP REJECTED appears. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 (Special), and then dial 375. -
Page 60: Monitoring Calls
To steal a hunt group call: Dial 387 or press the STEAL menu button (Model 5340 only). CALL STOLEN FROM EXT <number> appears. Page 46 Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 page 32 for more... -
Page 61: Cordless Devices
Feature 1 – Cordless Module 2 – Cordless Headset 3 – Cordless Headset Charging Cradle 4 – Cordless Handset Charging Cover 5 – Cordless Handset Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Cordless Devices page Function... -
Page 62: Cordless Module
Corded headset and cordless handset Page 48 Function Initiates pairing between the cordless module and a cordless device. Connects to the cordless module to provide power to the charging cradle. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 63: Pairing The Cordless Module And Devices
LED is on and off for an equal amount of time. Blue LED Solid Blinking Solid for two seconds Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 48) for five seconds to activate endpoint pairing mode. The LED on the Applications key, and then press Cordless Devs. -
Page 64: Using A Cordless Device As A Remote Control
Three beeps and 20 second pause repeated three times. Three rapid beeps and 1.5 second pause repeated three times. Repetitive 3-pitch tone until you are back in range. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008... -
Page 65: Cordless Handset
Cordless handset elements are shown in the following table. Feature 1 – Cordless Handset LED 2 – Hookswitch and pairing button 3 – Mute button 4 – Volume Up and Down button Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Cordless Devices page Function Blue: LED indicating the status of the handset. -
Page 66: Answering Calls
60–minute period. If the LED remains off for more than 60 minutes, then either the battery is no longer chargeable or there is a problem in the charging circuit. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Indicates... -
Page 67: Cordless Headset
Replace the cordless headset in the cradle. • If the headset is already out of the cradle, press the hookswitch button on the headset. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 page 4 – Volume control 5 –... -
Page 68: Cordless Headset Leds
New battery installed Solid Battery is fully charged. Blinking Battery is charging. Winking Indicates low voltage when headset is uncradled. When headset is cradled, indicates battery is not charging. Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Indicates... -
Page 69: Troubleshooting
Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your endpoint. -
Page 70: Troubleshooting Tips
The name on the display is incorrect. Your system administrator assigns display names. I cannot use the local telephone company star codes (for example, *82, *69) when I press the Outgoing... -
Page 71: Index
19 external, placing 20 forwarding 30 logs, using 33 muting the microphone 27 picking up (reverse transferring) 29 Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 placing internal (IC) 19 recording 32 transferring 28... - Page 72 44 types 43 Uniform Call Distribution (UCD) 43 wrap-up timer 44 Individual Hold, using 28 Internal calls, placing 19 Keymaps, changing 16 Language, changing 11 Logs, call 33 Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008...
- Page 73 Station messages canceling 38 deleting 38 leaving 37 replying to 38 viewing 38 Station Monitor, using 46 Station Speed Dial numbers deleting 23 dialing 22 storing 21 using 21 Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008 Index...
- Page 74 Troubleshooting tips 56 Page 60 Voice mail user guides 37 Voice messages deleting 38 leaving 37 listening to 38 Volume levels 10 Waiting calls, answering 17 Wrap-up timer, stopping 44 Mitel ® Model 5330/5340 User Guide – Issue 2, October 2008...
- Page 76 Part No. 550.8123 Issue 2, October 2008 AYYY/YYYYA...