Mitel 5320 User Manual page 104

Final
A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.
Monitor Call on the 5304 phone
Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick
up calls occurring on another user's phone. To use this feature,
• You must be a member of a Monitor group. A Monitor group defines the
user that is being monitored (primary group member) and which users
can monitor calls for the primary group member (secondary group
members). Only the administrator can add a Monitor group or change the
members of an existing Monitor group.
• You must have the same number of phone keys programmed with
Monitor Call or Monitor Call Silent as the number of simultaneous calls
that you want to monitor on the primary group member's phone. The
maximum number of simultaneous calls that you can monitor for one
Monitor Primary equals the number of Line Appearances that the Monitor
Primary has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key
programmed for a Monitor Primary, you will only be able to monitor one
incoming or outgoing call at a time. If you have two Monitor Call/Monitor Call
Silent keys programmed for a Monitor Primary, you will be able to monitor two
incoming or outgoing calls at a time and so on. There is no direct
correspondence between a Monitor Call/Monitor Call Silent key and a Line
Appearance key on the Monitor Primary's phone. The Line Appearance that
the first call occurs on (not necessarily the first Line Appearance) will be
monitored by the first Monitor Call/Monitor Call Silent key, the Line
Appearance that the second call occurs on (not necessarily the second line
appearance) will be monitored by the second Monitor Call/Monitor Call
Silent key and so on. See
Because the programmable memory keys on the 5304 phone do not have
LEDs, only the Monitor Call key is appropriate and it is only useful for
answering calls. When a call comes into the Primary member of the Monitor
group, your phone will ring but your Line Appearance keys will not flash.
To pick up a call occurring on the primary group member's phone, follow these
steps:
1 Lift the handset.
2
Press the Monitor Call key.
or
1
Press the Monitor Call key to answer the call in speaker mode. (Note
that since there is no microphone, the call will be effectively muted until
you pick up the handset.)
"Program memory keys"
Using the phone system 99
on page 124.