Mitel 5320 User's Information Manual
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Mitel 5320 User's Information Manual

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Mitel 5320 User Information Guide
Intercom Calls – Calls made between stations:
To place a call to an available station:
 Lift the handset and dial the extension number
 Or, with the handset in the cradle, dial the extension number

Receiving Intercom Calls:

To answer an intercom call that comes through the speaker on your phone:
 Respond hands-free OR lift the handset for privacy
To answer a ringing intercom call:
 Lift the handset or press the SPEAKER button

Placing a call to a Busy Station:

 Lift the handset and dial the extension number OR
 While the handset is in the cradle, dial the extension number
Depending upon the urgency of the intercom call:
a.
Wait (CAMP ON). Do not hang up; you will hear the phone ring about every 8
seconds until answered.
b.
Dial feature code 6 (Queue). When the busy phone is available, your phone will ring
(to cancel the call back, dial feature code 6 (Queue) again.
c.

How to place an Outgoing Call:

 Lift the handset and press the OUTGOING button
 Dial the phone number

How to place a call on Hold:

 Press the RED HOLD button
 Either hang up or place another call
To return to the call on HOLD, lift the handset and press the CALL KEY button

How to Make an Emergency Call:

 Lift the handset and dial 911 (you do not have to press the OUTGOING button first)

Redialing an Outside Call:

 Lift the handset and press the REDIAL button
Page 1
7/29/2010

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  • Page 1: Receiving Intercom Calls

    Mitel 5320 User Information Guide Intercom Calls – Calls made between stations: To place a call to an available station:  Lift the handset and dial the extension number  Or, with the handset in the cradle, dial the extension number...

  • Page 2: Advanced Features

    Answering Incoming Calls:  When you hear a repeating long ring tone: Lift the handset OR press the SPEAKER button How to Transfer Calls to an Extension (Ringing Transfer):  While on the call, press the TRANSFER button  Dial the extension number ...
  • Page 3 Changing Ring Tones  With the handset in the cradle: Dial feature code 398 Use your VOLUME CONTROL bar to scroll through the ring types. Press in the middle of the VOLUME CONTROL bar to save your ring type. How to Place a Conference Call: To place a conference call with up to four (4) parties, including you: While on the first call, press the Conference button this immediately places your first caller on hold...

  • Page 4: Call Logging

     Enter the first letter(s) of the name using the telephone keypad  Use the VOLUME CONTROL bar to scroll the desired name  Press to place the call Using Record-a-Call Feature While on a call, dial the feature code 385. If you wish to record the conversation into someone else’s voice mailbox, enter that voice mail box number (extension).

  • Page 5: Voice Mail

    VOICE MAIL How to Set Up Your New Voice Mail Box: The first time you use your mailbox, you must first initialize the mailbox (set up). The system prompts will instruct you to do the following: Change the default password to a personal password Record your name for the directory Listen to the voice mail application introduction (you can skip this introduction by pressing...
  • Page 6 Record your greeting (at the tone…record your greeting) SAMPLE GREETING “Hello, this is ___________________. I am currently away from my desk. Please leave your name, telephone number and a detailed message and I will return your call as soon as possible. If you need to speak to someone immediately, please press zero now.”...
  • Page 7 Enter your password Press (pound) Press to listen to new messages The Message Envelope will play time, date, length of message and source of message The new messages will play Press Save your message Press Delete your message Press Forward the message to another user Press Reply to a message Sending Voice Mail Messages:...

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