Possible Problems - Datamax Iclass Operator's Manual

5.7.3 Possible Problems

The following is list of possible error messages when downloading updates:
Displayed Message
DECOMPRESSION ERROR
ERROR ERASING FLASH
ERROR WRITING FLASH
HARDWARE MISMATCH
DATA REJECTED
INVALID SOFTWARE!
DATA REJECTED
SOFTWARE MISMATCH
DATA REJECTED
Notes: If experiencing trouble when attempting to download the file to the printer, try
the following alternate methods:
1) Use the Download Mode (see Section 5.7.2).
2) Windows users – try restarting the computer in MS-DOS mode.
3) Use the Datamax Driver by Seagull Scientific™ – Device Setting / Send File
to Printer function.
82
Application Update Error Messages
Descriptions / Causes / Solutions
The printer detected an error during the decompression and
transfer of file data from cache storage into the Flash
memory. Confirm the version and retry in Download Mode;
however, if the problem continues call for service.
The printer could not successfully erase Flash memory. The
possible cause is defective Flash memory. Try the download
again; however, if the problem continues call for service.
The printer could not successfully write the program into
Flash memory. A possible cause is defective Flash memory.
Try the download again; however, if the problem continues
call for service.
Application downloaded was not compatible with the main
logic card. The firmware used was for a different class model
and not supported by this Boot Loader version (see
CONFIGURATION LEVEL / PRINTER KEY, Section 4.2.5).
The printer detected an error. The possible causes include:
An invalid or corrupted file was downloading – try saving
•
the file to the host and then download again.
A communications error occurred – recheck cabling and
•
port setting.
Software level not authorized for this printer (see
CONFIGURATION LEVEL / PRINTER KEY, Section 4.2.5).
I-Class