Datamax Iclass Operator's Manual page 103

Fault Messages (continued)
Displayed Message
REFLECTIVE MODE
CANNOT CALIBRATE!
REFLECTIVE MODE
FAULTY SENSOR
RIBBON FAULT
I-Class
Fault Messages
Description
Consistently low sensor
readings were detected.
Consistently high sensor
readings were detected.
One of the following has
occurred:
The ribbon sensor
•
values have changed;
or,
No ribbon supply hub
•
rotation or only
intermittent movement
has been detected.
Action(s)
Press any key to continue.
Ensure that the reflective mark is
inserted facedown in the media
sensor during calibration; also,
ensure that the reflective mark is
made of carbon based ink; and,
that the sensor is free of debris.
Retry calibration. If the problem
persists, try Advanced Entry
Calibration; see Section 5.2.2.
Press any key to continue.
Ensure that media was removed
from the media sensor during the
appropriate calibration step; also
ensure that no labels are stuck in
the media sensor. Retry the
calibration. If the problem
persists, call for service.
Try the following procedures:
Ensure that ribbon is correctly
•
loaded and that the printhead
assembly is locked;
Remove any obstruction that
•
may inhibit ribbon hub
movement;
Ensure that the ribbon core
•
fits snugly on the ribbon
supply hub; and,
Ensure that the ribbon and
•
label combination is not
slipping; see Section 7.2.2 for
recommended combinations.
93