Recommended Actions; Working With Service Tickets; Figure 146 Service Tickets Page - Quantum DXi8500 User Manual

Chapter 8: DXi8500 Alerts
Service Tickets

Recommended Actions

Working With Service
Tickets
Figure 146 Service Tickets
Page
256
If appropriate, a service ticket includes recommended actions. The
recommended actions provide instructions for resolving the problem
that caused the system to generate the ticket.
Perform the recommended actions to try to resolve the problem before
contacting Quantum customer support. If you are able to resolve the
problem, you can close the service ticket.
Note: The recommended actions should be performed by a user who
is familiar with operating the DXi8500.
The Service Tickets page allows you to view and work with service
tickets.
To access the Service Tickets page, click the Alerts menu, and then click
the Service Tickets tab (see
The Service Tickets page displays the following information about open
service tickets:
• Ticket - The service ticket number.
• Request ID - The Request ID of the ticket.
• State - The current status of the service ticket (Open or Closed).
Figure 146).
Quantum DXi8500 User's Guide