Refund With Gratuity - Ingenico iWL200 series User Manual

6. The customer may then be prompted to confirm the
total transaction amount.
7. The customer will be prompted to enter their PIN. Once
the PIN has been entered, the customer should press the
GREEN button to confirm.
8. The customer should now return the terminal. If the
card has been inserted, the card should remain in the
terminal.
PLEASE NOTE: Removing the card will VOID the transaction.
9. The terminal will dial the authorisation centre and display the message CONNECTION MADE.
10. The terminal will now confirm if authorisation has been obtained.
The terminal will display PLEASE WAIT while it prints the customer's receipt. Press the GREEN
button and you will be prompted to remove the card.
11. The terminal will then print a MERCHANT receipt which should be retained for your records.
Press the GREEN button and the terminal will return to the READY prompt.

24. Refund with Gratuity

1. At the READY prompt press the MENU button. Use the
arrow keys to view the available options and press the
GREEN button when the Refund option is
highlighted.
2. Key in the total amount including any gratuity and
press the GREEN button.
3. Either insert into or swipe the customer's card through
the terminal.
If performing a swiped transaction, your terminal may
prompt you to enter the last four digits of the card
number. If so, key in the last four digits of the
customer's card number and press the GREEN button.
The terminal will check the card. If a customer presents
a card that supports multiple card schemes, you may be
required to choose which card scheme to use. You may
be prompted to swipe the Supervisor Card or enter your
Supervisor Code through the terminal.
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Cardholder to Confirm
Total
Press ENTER to Accept
or CLEAR to Reject
Amount
PIN:
Cardholder to key PIN
Enter=OK Clear=REKEY
PIN ACCEPTED
RETURN TERMINAL
Do NOT Remove Card
REFUND
Key in TOTAL:
and then press ENTER
REFUND
Insert or Swipe Card
to continue
(or press CANCEL key)
60.00
60.00
0.00