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Card Sales & Refunds Quick Guide
Ingenico iWL222 Bluetooth
via PSTN / IP
1. Chip & PIN Sales (Customer Present)
2. Card Not Present (CNP) Sales Process
3. Refunds Process
4. Referral Process
For full details, also refer to your main
iWL220/250 Terminal User Guide
IMPORTANT: To be paid for your card transactions you must submit them
at the end of every working day with the 'End of day procedure'.
See Section 33, (page 29) of your main iWL220/250 Terminal User Guide.
TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1
©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.
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Summary of Contents for Ingenico iWL222
- Page 1 ‘End of day procedure’. See Section 33, (page 29) of your main iWL220/250 Terminal User Guide. TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1 ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.
- Page 2 Ensure the green ENTER key is pressed after the PIN has been entered. The terminal will connect to Elavon and authorise the transaction, during this time a number of messages will appear on the screen. TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1...
- Page 3 Note: You will be charged an ‘Exception Fee’ if the customer’s PIN is not used to verify the transaction (e.g. for a swiped or keyed card transaction) - refer to your Schedule of Fees. TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1...
- Page 4 The screen will now ask for the card security code. This 3 digit number can typically be found on the reverse of the customer’s card (4 digits for Amex on the front of the card). Press ENTER to continue. TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1...
- Page 5 To prolong the life of your paper roll please ensure that when tearing receipt copies from the terminal, that the paper is torn from left to right, across the screen. The SALE transaction is now complete and the terminal will return to the READY prompt. TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1...
- Page 6 The terminal will now check the card that has been Checking card inserted or swiped. Please wait... Note: Depending on how your service is configured, you may be required to swipe a Supervisor Card before proceeding. TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1...
- Page 7 ‘Chargeback’. Continued overleaf For further information regarding Refunds, see Section 16, (page 17) of your main iWL220/250 Terminal User Guide. TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1...
- Page 8 READY prompt. 4. Referrals Process Occasionally you will receive a referral response message. Follow the ‘Miscellaneous Prompts’ table in your main iWL220/250 Terminal User Guide (Section 45, page 37). TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1...