Miscellaneous Prompts - Ingenico iWL200 series User Manual

• Remember to reconcile the terminal each day as this will generate all the funds to your bank
account.
• You will not be credited with 'Z Totals' as these are running totals for your records and do not
generate funds to your account.
• Keep your copy transaction slips in a safe place. There may be occasions when you are
asked to provide copies of these.
• Please ensure that Refund transactions show as REFUND ACCEPTED.
• If the terminal prints the message 'Totals Not Agreed' when you carry out your End of Day
Banking, please contact the Helpdesk.
• If 'Stored' is printed on your End Of Day report please contact the Helpdesk.

51. Miscellaneous Prompts

Below are explanations for some of the common prompts displayed by the terminal.
PROMPTS
Call Auth centre
Call Helpdesk
NOT AUTHORISED
Referral
Unable to Authorise
Unable to Connect
Page 40
CAUSE/REASON
Assistance required
Assistance required
The card issuer has declined
to authorise the transaction
Assistance required
Transaction declined by the
card
Terminal not connecting to
host
DIV434739A_MAIN INSERT
Copyright © 2014 Ingenico UK Ltd
ALL RIGHTS RESERVED
REMEDY
Call the Authorisation Centre
on the number displayed by
the terminal.
Once you have spoken to the
Authorisation Centre press
the GREEN ENTER button
and follow the prompts
displayed by the terminal.
Please contact your
Helpdesk.
Ask the customer to pay by
some other means and press
the YELLOW button.
Call the Authorisation Centre
on the number displayed by
the terminal. When the call is
answered quote the referral
message and your Merchant
Number.
Ask the customer to pay by
some other means and press
the YELLOW button.
Call the Helpdesk for
guidance.
Date: November 2014
Released for UT4.13.17