Refund With Gratuity; Pre-Authorisation - Ingenico EFT930G User Manual

19. Refund with Gratuity

1. At the READY prompt press the MENU button. Use the
arrow buttons to view the available options and press the
GREEN button when the Refund option is highlighted.
2. Key in the total amount including any gratuity and press
the GREEN button or insert/swipe the customer's card and
then key in the total amount.
3. If the transaction value is below the max Contactless value
you may be asked to either present, insert or swipe the
customer's card through the terminal.
If performing a swiped transaction, your terminal may prompt you to enter the last four digits of the
card number. If so, key in the last four digits of the customers card number and press the GREEN button.
The terminal will check the card. If a customer presents a card that supports multiple card schemes, you
may be required to choose which card scheme to use. You may be prompted to swipe the Supervisor
Card or enter supervisor code through the terminal.
4. If a gratuity has been added, press the GREEN button. If no
gratuity has been added, press the YELLOW button.
5. If a gratuity has been added, enter the amount of the
gratuity and press the GREEN button.
6. You may be asked to key in the Waiter ID from the
original transaction and press the GREEN button.
The transaction will now proceed as a normal sale
transaction. Please see section 10 for information on how to
complete a Sale transaction.

20. Pre-Authorisation

Please note this option is only available for certain types of business. Please contact Customer
Services for further information.
Where there is the likelihood of a large value transaction, such as a hotel or car hire bill, a pre authori-
sation transaction for the expected value can be made. If, following a pre authorisation transaction, the
value of the transaction increases (e.g. as a result of an extended stay at an hotel) a further pre-author-
isation may be required.
REFUND
Key in TOTAL:
and then press ENTER
REFUND
Insert or Swipe Card
to continue
(or press CANCEL key)
REFUND
Gratuity Added?
Enter=YES
REFUND
Key in GRATUITY
and then press ENTER
REFUND
Original Waiter ID:
and then press ENTER
0.00
Clear=NO
0.00
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