Refund With Gratuity - Ingenico iCT200 Series User Manual

PLEASE NOTE: Removing the card will VOID the transaction.
9. The terminal will dial the authorisation centre and display the message CONNECTION MADE.
10. The terminal will now confirm if authorisation has been obtained.
The terminal will display PLEASE WAIT while it prints the customer's receipt. Press the GREEN
button and you will be prompted to remove the card.
11. The terminal will then print a MERCHANT receipt which should be retained for your records.
Press the GREEN button and the terminal will return to the READY prompt.

18. Refund with Gratuity

1. At the READY prompt, press the MENU button.
Using the key highlight REFUND and then press
the GREEN button.
2. Key in the total amount including any gratuity and
press the GREEN button, or insert/swipe the customer's
card and then key in the total amount.
If performing a swiped transaction, your terminal may prompt you to enter the last four digits of the
card number. If so, key in the last four digits of the customer's card number and press the GREEN
button.
The terminal will check the card. If the customer presents a card that supports multiple card
schemes, you may be required to choose which card scheme to use. You may also be prompted
to swipe the Supervisor Card or key in your supervisor code.
3. If a gratuity has been added, press the GREEN button.
If no gratuity has been added, press the YELLOW button.
4. If a gratuity has been added, enter the amount of the
gratuity and press the GREEN button.
5. You may be asked to key in the Waiter ID from the
original transaction and press the GREEN
button.
The transaction will now proceed as a normal sale transaction. Please see Section 7 for
information on how to complete a Sale Transaction.
TRANSACTION MENU
Refund
Sale Refund
Force Sale
REFUND
Insert or Swipe Card
to continue
(or press Cancel key)
REFUND
Key in TOTAL Amount:
and then press ENTER
REFUND
GRATUITY Added?
Enter=YES Clear=NO
REFUND
Key in GRATUITY:
and then press ENTER
REFUND
Original Waiter ID
and then press ENTER
0.00
0.00
0.00
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