Virtual Remote Control; Tips For Troubleshooting; Test Calls - Polycom RealPresence Group Series User Manual

Note: Auto Answer Point-to Point
If your RealPresence Group system is paired with a Polycom Touch Control and your administrator
has enabled Auto Answer Point-to-Point, you do not see the flashing message on the
RealPresence Group system or on the Touch Control screen. You must interact with the call on the
Touch Control screen.

Virtual Remote Control

During normal operation, the Polycom Touch Control uses an IP connection to communicate with the
RealPresence Group system. If this connection is lost for more than 2 minutes, you might see error
messages on the RealPresence Group system monitor and the Polycom Touch Control screen.
After you are disconnected, you can use a virtual remote control on the Polycom Touch Control to access
the RealPresence Group system until the connection is restored. The virtual remote control sends IR signals
across the room, so make sure the back of the Polycom Touch Control is facing the RealPresence Group
system camera.
Virtual Remote Control
When the IP connection is restored, the virtual remote control is no longer available.

Tips for Troubleshooting

If you are having problems making a call or need to view system information, diagnostics, or configure some
administration settings, refer to the following topics:

Test Calls

View Call Statistics for an Active Point-to-Point Call with the Touch Control
Test Calls
To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of
worldwide test numbers is available at www.polycom.com/videotest.
When placing test calls, try these best practices:
● Make sure the number you dialed is correct, then try the call again. For example, you might need to
dial 9 for an outside line or include a long distance access or country code.
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