Image Quality Problems - Xerox Wide Format IJP 2000 User Manual

Problem Solving

Image Quality Problems

When the image quality of the printed output is poor, identify the symptom in the following table to
perform the corresponding remedy.
If the image quality does not improve even after the remedy is performed, contact your local Xerox
representative.
Symptom Check
Part of the image Is the media damp?
is missing on the
printed output.
(smudged or
unclear)
Is the loaded media folded
or wrinkled?
Is part of the image outside
of the printable area?
The print heads may be
clogged.
Is the message "Print head
needs to be replaced soon."
displayed?
Dirt appears at Is the paper path dirty?
regular intervals.
Internal components are
soiled.
4-4
Remedy
If the media is damp, some parts of the original may not
be printed or may be unclear. Replace with media just
unpacked.
See Loading/Replacing Paper
Remove the defective media and replace with media just
unpacked.
See Loading/Replacing Paper
Recreate the original so that the image fits the printable
area.
Perform the print head cleaning two or three times
See Cleaning the Print Head
If this symptom occurs after you have run a continuous
print job, wait for 30 seconds or more before starting the
next print job.
Whenever an interval of 30 seconds or more elapses, the
machine automatically performs the print head cleaning.
Operate the machine in the room temperature at 68ºF
(20ºC) and the humidity at 50%. This will stabilize the
performance of the print head.
Replace the print head.
See Replacing a Print Head
Run a print job of a few pages.
If the symptom does not improve, contact your local Xerox
representative.
Contact your local Xerox representative.
on page 1-12.
on page 1-12.
on page 3-20.
on page 3-9.
Xerox® Wide Format IJP 2000
User Guide