Paper Jam Problems - Xerox Wide Format IJP 2000 User Manual

Symptom Check
Touch screen is Is the Power Saver button lit?
dark.
Is the Contrast adjustment
dial kept set to a darker value?
Is the backlight turned off?
A message is A system error has occurred.
displayed
Has a paper jam occurred?
Is the message Please wait...
displayed?

Paper Jam Problems

For information on how to remove jammed paper, refer to
Symptom Check
Media is often Is the appropriate type of
jammed or media being used?
wrinkled.
Is the media loaded correctly?
Is the media damp?
Are the media settings correct
for the media loaded?
Are there any jammed sheets
or torn pieces of paper still
remaining inside the machine
or is there a foreign object in
the machine?
Media does not Is the media electrostatically
exit the machine charged?
fully, and the trail
edge sticks at the
exit.
Xerox® Wide Format IJP 2000
User Guide
Remedy
The machine is in the Energy Saver mode. Press the Power
Saver button on the control panel to exit the Energy Saver
mode.
See Energy Saver Mode
Use the Contrast adjustment dial to make adjustment.
See Adjusting Screen Contrast
The backlight lights up when:
A button on the control panel is pressed.
See Error Messages on page 4-9.
See When a Paper Jam Occurs
If the message is displayed for more than 5 minutes,
contact your local Xerox representative.
When a Paper Jam Occurs
Remedy
Correctly load the appropriate type of media.
See Media on page 1-22.
Correctly load the media.
See Loading/Replacing Paper
Replace with media just unpacked.
See Loading/Replacing Paper
Set the correct media size series and media type/weight
to match the media loaded.
See:
• Loading/Replacing Paper
• Configuring Paper Settings
Open the front door and pull out the roll unit to remove
the torn paper or the foreign object.
See When a Paper Jam Occurs
Take appropriate measures against static electricity. For
example, maintain proper room temperature and
humidity.
Problem Solving
on page 1-7.
on page 1-9.
on page 4-10.
on page 4-10.
on page 1-12.
on page 1-12.
on page 1-12
on page 1-19.
on page 4-10.
4-3