The Document Company XEROX DocuPrint C8 Ink Jet Printer...
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Chapter 4, Troubleshooting the Printer. If you are unable to solve a DocuPrint C8 problem using this guide or the online Help, call the Xerox Customer Support Center at 1-800-832-6979. Before calling, make sure you have the following information: Note: The Windows NT4.0 print driver for the Docuprint...
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Customer Support ...iii Contents... i Introduction... 1 Generating Floppy Disks from your CD ... 2 Safety notes... 2 Printer Registration ... 7 Directions for On-Line Registration ... 7 Understanding the printer’s features... 8 Hardware features ... 9 Control panel Operation... 12 Normal Printer Operation ...
The Image Quality Property Page ... 31 The About Page... 34 The Status Property Page ... 35 The Maintenance Property Page ... 38 Checking the documents in the print queue... 43 Troubleshooting the printer... 44 The printed document does not match the selected printer settings ... 45 The printed document is blank ...
Cartridges and print heads ... 66 Selecting plain paper... 66 Selecting specialty print media ... 67 Selecting labels ... 68 Selecting transparencies... 68 Selecting banner paper... 68 Selecting envelopes... 68 Printing DOS in a Window ... 69 Index ... 71...
Chapter 1 The DocuPrint C8 printer is a fast, high quality, thermal ink jet printer designed for both color and black and white applications. Featuring a compact lightweight design, the printer is ideally suited for use in your office or at home. The DocuPrint C8 printer connects easily to your personal computer.
Generating Floppy Disks from your CD With your DocuPrint C8 printer you will receive a CD containing the software for operating your printer in connection with your PC. For your convenience, it is possible for you to copy the Windows 95/98 Printer Driver onto a floppy disk using the instructions provided below: Safety notes Your DocuPrint C8 has been carefully designed to give...
Place your printer on a firm, solid surface. If you put it on an unsteady surface, it might fall and become damaged. If you place the printer on a soft surface, such as a rug, sofa, or bed, the vents may be blocked, causing it to overheat.
10. You must only use the 3-conductor, 18 AWG, SVT The use of an extension cord or power strip with this printer is not recommended. If you are using an extension cord or power strip with the printer, make sure that the total of the amperes required by all of the equipment on the extension is less than the extension’s rating.
11. Aside from the routine maintenance described in your printer documentation, do not try to service the printer yourself. Opening the cover may expose you to shocks or other hazards. Do not make any adjustments other than those described in the documentation, as you might cause damage requiring extensive repair work.
13. The CE marking applied to this product symbolizes 14. This device complies with Part 15 of the FCC Rules. 15. This Class “B” digital apparatus complies with Xerox’s declaration of conformity with the following applicable directives of the European Union as of the dates indicated.
A Small Office Solutions title screen appears. Under the Contents column, select Service and Support. A Xerox Support title screen appears. Under the Contents column, select Warranty Registration. Fill in all empty fields. When you are finished filling in the empty fields, click the Submit Warranty button.
Understanding the Chapter 2 printer’s features This chapter illustrates the parts of the DocuPrint C8, explains the front panel control Printer Control button and LED light, and lists the printer specifications.
Hardware features Review the following illustrations to familiarize yourself with the printer’s parts. Front view of DocuPrint C8 Printer Paper output Printer cover Light (LED) Paper Input Printer Control Button...
Inside view of DocuPrint C8 Printer Star Wheel Top view of DocuPrint C8 Printer Green Cartridge Lock Lever Print Head and color ink...
Back view of DocuPrint C8 Printer Parallel interface Serial Number Power connection...
Control panel Operation The DocuPrint C8 control panel has one button and one light (LED). The Printer Control (green) button controls printer functions. The one LED light displays the condition of the printer. Normal Printer Operation LED Off To center the print head so you can replace a print cartridge –...
Press and release the Printer Control button to reset the printer and return the print head to the home position. If the problem is not resolved and the LED remains on, call the Xerox Support Center at (1-800-832-6979). System Error – Press and hold the Printer Control button for at least 2 seconds.
Printer specifications Feature Print speed Print resolution Print yield Specification Black: Up to 5 ppm (draft mode) Color: Up to 2.5 ppm (draft) Black: 600 x 600 dpi (plain paper) Color: 1200 x 600 dpi (ink jet photo glossy coated paper) 600 x 600 dpi (plain paper) Semi-permanent color print head with expected life of 5,000 prints...
Feature Paper tray capacity Paper output shelf capacity Paper size Paper weight Print media Interface Ambient conditions Input voltage Power consumption External dimensions Specification 100 sheets 75 g/m² (20 lb.) paper 50 sheets 75 g/m² (20 lb.) paper Automatic feed: Letter, Legal, A4, A5, B5, 8 x 10, Executive Envelopes: #10, DL, 7 ¾...
System Requirements Operating System Random Access Memory Hard Disk Space Note: The use of bypass peripherals (i.e. a switch box or scanner) is not recommended. Use a direct connection to the parallel port of the computer. Windows 95/98, Windows NT4.0 Minimum 8 MB 16MB Recommended 20 MB...
DocuPrint C8, perform the following steps: Using the printer Visit the Xerox web site: http://WWW.XEROX.COM. Locate the column titled: Product Info. Click on Downloadable Software found under the Product Info column. A screen appears: Welcome to the Xerox Software Library. settings...
The downloaded driver file is a self-extracting *.exe file. To run the *.exe file, double click the file’s icon. Note: In the U.S. and Canada, call the Xerox hotline at 1-800-TEAM XRX (1-800-832-6979) to acquire a Windows NT 4.0 printer driver disk at no extra charge.
Accessing printer settings You can access the printer settings from a Windows software application or from the Printers folder. From a Windows software application: Click Print from the File menu. In the Print dialog box, click Properties (or Setup). From the Printers folder for Windows 95/98: In Windows 95/98, click the Start button on the Task Bar, point to Settings, and click Printers.
The Paper/Output Property Page The Paper/Output property page provides the following settings: Copies Orientation Collate Reverse print order Specifies the number of copies to print. The valid range is 1 to 99. These radio buttons allow the user to select the paper orientation: Portrait (vertical orientation) or Landscape (horizontal orientation).
Print with cartridge Specifies the print cartridge Print document as required for the current print job. This setting lets you send several documents to the printer and specify the type of print cartridge to use for each document. If the appropriate print cartridge is not installed when the print job begins, you will receive a message to install the correct cartridge.
Paper size Paper type Print quality Specify the paper size to be used for the current print job. The Paper size pull-down menu lists sizes of paper on which to print. All choices are always available. The page icon to the left of the menu changes to match the selection.
Saved settings Save As button Photo quality: Resolution is 1200 x 600 dpi on photo quality glossy paper. (Color/Photo Cartridge only). Specifies the printer settings file to use for the print job. Four files are provided or you can create your own file.
Delete button Status button Default All Device mimic (printer illustration in lower left corner) Deletes the currently selected Saved setting file. Displays the Status window. If the Status window is already running, it will be brought to the foreground. Sets all controls on all property pages to their factory defaults.
The Page Layout Property Page The Page Layout property page enables you to print one image on multiple pages. It also allows several pages to be printed on a single sheet. The graphic to the left of the control is updated to reflect your specific layout selection. There are three layout options: Note: The Poster feature in the Page Layout property page is not available for Windows NT 4.0.
Poster Number of sheets This determines how many pages each original image is expanded to. The list contains 4, 9, and Print crop marks When checked, a black border will be printed at the edge of the printable area of each expanded page.
Select Sheets Use this dialog to select expanded Poster sheets to print. The features in Select Sheets are: Clear Cancel Exit without saving your selections. Help Note: This setting will remain in effect until it is changed. Therefore, once you print the desired sheet(s) return to the dialog box, click All, and then click OK.
Multiple-up option The Multiple-up feature enables placement of multiple images on one document. If you select Multiple-up in the Page Layout property page, the following controls appear: Images per sheet Print borders Defaults button None This selection determines how many images are condensed and printed on one page.
Mirror Image In the center of the Page Layout property page, is an icon and check box for Mirror Image. The printed image is flipped horizontally (left to right). This setting is automatically selected when you choose Paper type: Iron- on transfer from the Paper/Output Property sheet.
The Image Quality Property Page The Image Quality property page provides a large graphic that estimates how Lighten/Darken, Contrast, and saturation of Red, Green, and Blue affect the document. (However, the graphic does not change when you select ImageFix.) These are the Image Quality property page features: Halftone type This field is informational only.
ImageFix Note: ImageFix is not available for Windows NT 4.0. Lighten/Darken Increasing the value of Lighten/Darken Contrast Saturation Changes the document image to improve sharpness, contrast, and color. For example, ImageFix will correct pictures and photographs that have poor color balance. This does not work on all bitmaps, and it can slow processing of the document.
Move the Red scrollbar to the left or right to decrease or increase the amount of red in your print. The large bitmap to the left reflects these changes. This control is disabled when Print document as is set to Greyscale. Green Move the Green scrollbar to the left or right to decrease or increase the amount...
The About Page This tab gives important information concerning the version of the software and copyright dates. You should have the software version number available for the Xerox Customer Support Center when you call for assistance.
The Status Property Page The Status property page provides you with printer status information, including the level of ink in the print cartridge(s). The Status property page also shows the progress of the current print job. By default, the Status property page opens automatically while printing a document.
Note: In Windows NT 4.0, click the Start button, point to Settings, and click Printers. Click the DocuPrint C8 icon with the right mouse button. With the left mouse button, click Document Defaults. This takes you to the Paper/Output Property Page. Click the Status button. These are the Status property page features and settings: Information area Cartridge Mimic...
Now printing Page Copy Percent complete Cancel Restart Note: The Restart feature is not available in Windows NT 4.0. If an ink cartridge is empty, missing, or installed incorrectly, an error symbol appears (a mini red circle with a white X). Indicates the name of the job being printed.
The Maintenance Property Page The Maintenance property page provides you with printer maintenance capabilities. If the printer is idle, you can open the Maintenance Property page by doing one of the following: Note: In Windows NT 4.0, click the Start button, point to Settings, and click Printers.
All the buttons on the Maintenance Property Page are disabled if a job is being printed. These are the Maintenance property page features and settings: Information area Cartridge Mimic This area is at the top of the screen and consists of an icon and a message area. The message area is used to report device warnings and errors.
Change Cartridge If an ink cartridge is empty, missing, or installed incorrectly, an error symbol appears (a mini red circle with a white Moves the print cartridge to the center position so you can remove it. A dialog box gives additional instructions for removing the cartridge.
Clean Align New print cartridge Select this option if you are installing a print cartridge that has never been used before, for example, one you have just purchased and are installing for the first time. Once you have made the appropriate choice, click OK.
If a pattern other than zero has the straightest lines, then select that pattern on the dialog box. Select Print the Alignment Test Pattern if you want to verify the adjustment, then click Align. If you are not verifying the adjustment, click Done.
Checking the documents in the print queue The DocuPrint C8 print queue shows the documents currently being printed or waiting to be printed. To view the print queue, do one of the following. Click the Windows Start button, point to Settings, and click Printers.
Follow the suggested solutions to correct the problem. If the problem continues, contact Xerox Customer Support. The Xerox Customer Support Center telephone number in the United States and Canada is: 1-800-TEAM XRX (1-800-832-6979) Call from a telephone near your PC and the printer. Make...
The printed document does not match the selected printer settings Cause Some software applications override the settings selected on the DocuPrint C8 property pages. Previously selected printer settings are used to print the document. Suggested Solution Choose the printer settings from the application.
The printed document is blank Cause There may be a problem with the print head, printer cable, or your Suggested Solution Print a Test print by unplugging the power cord from the rear of the unit; then, while pressing the Printer Control button, reinsert the power cord into the back of the unit and continue to hold the...
Remove print head and then remove ink cartridges. Check to see if they are empty. Check the ink output and pin hole vents. Reinsert cartridges, making sure you hear a click, reinstall print head. If necessary, contact the Xerox Customer Support Center.
The document prints slowly Cause The Print Quality is set to High quality. ImageFix is selected. The Temp (Temporary) Folder on your hard drive may contain too many files. Suggested Solution On the Paper/Output property page, set the Print quality to Draft or Normal.
Map the printer to LPT1. Use the Details property page to map the LPT printer port. Click the Start button, point to Settings, and click Printers. Click the Xerox DocuPrint C8 icon with the right mouse button, then click Properties. Click the Details tab, and check the Print to the following port.
Press and hold the Printer Control (green) button for at least two seconds. If the problem persists, unplug the power cord from the printer, wait at least ten seconds, and then reconnect it. If the problem continues, contact the Xerox Customer Support Center.
An ink cartridge is empty, or the wrong brand of ink cartridge is installed. An ink cartridge is not installed correctly. The print head is not installed. Click the Change button on the Maintenance property page, and then follow the instructions to replace the ink cartridge.
The Front Panel LED is blinking slowly Cause There is a low ink condition. The Front Panel LED is blinking intermittently Cause There is data in the buffer. Suggested Solution Install a new color or black ink cartridge. Suggested Solution Press and release the Printer Control (green) button to release the data in the buffer and begin...
The print is blurry or jagged vertical lines appear Cause The paper used is not recommended for the printer. The color print head needs to be cleaned. There is bi-directional error. Suggested Solution Certain papers (recycled paper) may cause poor quality output. Best results will be achieved by using paper developed for ink jet printers.
The printed image is clipped or off the edge of the media Cause The document margins may exceed the printer margins. The media type and size may not be correct. Suggested Solution Change the document margins in the application that you are using to be within the recommended printable area.
Extra characters, dashes, or lines appear on the printed pages Cause The printer cable is too long. Port Monitoring software is active from a device previously connected to the printer (parallel) port. Printer buffer contains data from previous print job Printer cable is not IEEE 1284 Printer is connected to the PC through a pass-through device...
Property page. If lines and streaks still appear, repeat the above process five more times. If the problem continues, call the Xerox Customer Support Center. The printer requires a small amount of power to maintain the print head. Either keep the...
The print is faint or missing Cause The paper used is not recommended for the printer. An ink cartridge is empty. An ink cartridge is clogged, or the print head needs to be cleaned. The Print quality option is set to Draft.
Ink is smeared on the printed pages Cause The printer is printing outside the printable area. The printer cover is open while printing. Paper is not completely exiting the printer because the star wheel assembly bar is disengaged. Multiple transparencies are stacked in the paper output shelf.
The print quality of transparencies is poor Cause The wrong type of transparencies was used. Transparency is not selected for the Paper Type option on the Paper/Output property page. The document was printed on the wrong side of the transparency film.
Color variations appear in large areas of color Cause The print cartridge needs aligning. There is a bi-directional error. The Print quality option is set to Draft. Printer cable is not IEEE 1284 Suggested Solution Align the print cartridge. Click the Align button on the Maintenance property page, and then follow the instructions...
The paper is not feeding properly Cause The paper is not correctly positioned between the paper guides. The paper is not loaded properly. More than one type of media is loaded in the paper tray. Media in use is out of recommended weight range.
The paper does not stack neatly in the paper output shelf Cause There is not enough clearance above the paper output shelf. The star wheel assembly bar is disengaged. The star wheels are out of position in the star wheel assembly.
Packing the printer for return to a Service Center Should you need to return the printer for servicing, follow the packing instructions in this section Note: Do not ship the power cord, printer cable, printer driver disks, user guide, print head and ink cartridges, or storage box unless instructed to do so.
10. Securely tape and seal the box. The illustration below shows an example of how to pack the printer. Add enough loose fill to completely surround and cover the printer. Compress the fill to ensure minimal movement. Printer Outside box (275 lb.
Chapter 5 supplies To order supplies for your DocuPrint C8, contact your local retailer. If your retailer is out of stock, you can order supplies through Xerox: In the United States, call 1-800-822-2200. In Canada, call 1-800-668-0199 (English-speaking) or 1-800-668-0133 (French-speaking).
High capacity black cartridge Selecting plain paper Most plain paper will work well in your Xerox printer, although variation in paper composition will affect print quality. For best results, always use the highest grade photocopying paper available or paper specifically designed for ink jet printers.
Selecting specialty print media Your Xerox printer will accept a wide range of specialty print media to satisfy all your printing needs. These include: For best results, use specialty media designed for Xerox ink jet printers. Avoid extremely thin or thick paper, or chemically processed paper such as thermal fax paper, as frequent paper misfeeds may occur.
Selecting labels Use only paper face label stock. Ink will not dry on vinyl, plastic, or clear label stock. Individual labels will not feed properly. Letter or A4 sheet size for the labels is required at a minimum. For best results, use labels designed for an ink jet printer.
Using the DOS Control Panel, you can change character sets, fonts, landscape or portrait layouts, and other settings. To install the Xerox DOS Control Panel on your computer: Insert the Docuprint C8 CD into your CD drive (i.e. D drive).
To start your DOS Control Panel once it has been installed. Select “Start,” “Programs,” Xerox DocuPrint C8, “DOS Control Panel” Note: DOS Control Panel will not run under Windows NT 4.0. The Installer will display a welcome screen. Select “next.”...