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Problem Solving
When a Paper Jam Occurs
When a paper jam occurs, the machine stops, and a paper jam error message appears on the touch
screen. Clear the paper jam according to the message.
Remove the jammed paper gently as not to tear it. If the paper is torn, remove all the torn pieces,
making sure that none remain inside the machine.
If a paper jam error message is still displayed even after you clear the jam, jammed paper remains in
some other part of the machine.
When the paper jam is cleared, printing resumes from the point right before the paper jam occurred.
CAUTION:
–
Always follow all warning instructions marked on or supplied with this product.
–
To avoid the risk of burn injuries, never touch the area with the High Temperature mark on.
–
Do not attempt to remove a paper deeply jammed inside the product, particularly a paper
wrapped around the fusing unit or the heat roller.
Otherwise, it may cause injuries or burns. Switch off the product immediately and contact
your local Xerox representative.
Notes
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When a paper jam occurs, check the error message to see the position of the jam before
pulling out the jammed paper. Otherwise, the jammed paper may be torn and pieces may
remain inside the machine, causing malfunctions.
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If any piece of jammed paper remains inside the machine, the paper jam message does not
disappear.
–
Be sure to clear paper jams while the machine's power is on. Otherwise, the data being
processed may be erased.
–
Do not touch the components inside the machine, as this may cause print failure.
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Xerox® Wide Format IJP 2000
User Guide
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