Remote Access; Password Protection - Toshiba Strata DK14 General Description Manual

Spectrum 320C 1 x 20
Spectrum 4120C 2 x 20
Sub-Supervisors
Subsequent supervisor positions are available with Insight DK Plus. The number of subsequent
supervisor positions available is limited to 80 positions total.

Remote Access

Remote access is supported by Insight DK. To use this feature an additional remote access
package, pcAnywhere, is required by the user and the Toshiba support service center.

Password Protection

Password protection of the configuration is standard.
Help File
There is a comprehensive context-sensitive help file with both products, which provides users with
immediate on-line assistance on operation and programming.
Alarms
Alarms are available to enable the supervisor continue with their daily activities knowing they can
rely on the MIS to tell them when there is a problem. Audible and visual alarms may be
programmed at the individual device or group level.
Flexible Reporting
Reports can be compiled using statistics relating to any shift pattern, as defined by the call center
manager. When compiling a report, the user defines the time period over which the report is
compiled. This period can be defined to the nearest minute and is not limited to any time
boundaries. For example, a report can be set to cover only information relating to the call center's
night shift from the period of 11:04 p.m. on May 21, 1998 to 3:43 a.m. on June 3, 1998.
The resolution of event reports is to the second. For profile reports the user may set the resolution
to any integral value of minutes, hours, days or weeks.
Automatic Reporting
The Automatic Reporting feature in Insight enables reports to be generated at user defined times.
Different report templates can be set up to be generated at different time intervals and there is a
choice of outputs, i.e., the reports could be sent to a printer, saved to disk, or exported.
Strata DK Feature Description 5/99
Automatic Call Distribution
General Features
309