Title Bar - Toshiba Strata DK14 General Description Manual

Figure 30 ACD Agent View
Alarms
Visual and audible alarms alert the call center Supervisor when certain thresholds are exceeded.
The Supervisor can then take appropriate action. Visual alarms flash the screen or title bar. Audible
alarms sound over the standard PC speaker or play a sound wave (.WAV) file through the PC's
sound card and speakers. Alarm thresholds (see
control of service levels.
Visual and audible alarms for each ACD group
include:
Calls in queue (number of calls waiting)
Longest call waiting
Unavailable Agents

Title Bar

The title bar (see
working in other applications. It fits conveniently into the unused area of most applications, at the
top or bottom of the screen. It displays real-time ACD status information that is visible to the
Supervisor at all times, and provides visual and audible alarms to alert the Supervisor when
thresholds are exceeded.
Figure 32 Title Bar Display
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Figure 32) makes it easy to constantly monitor the ACD group's status while
Figure 31) are user defined to enable flexible
Figure 31 ACD AlarmThresholds
Automatic Call Distribution
ACD Feature Interaction
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