Name Or Number Dialing - Toshiba Strata DK14 General Description Manual

Name or Number Dialing

The Attendant can call anyone listed in the dial directory by typing their name (first, last, or both).
This can be internal stations or external numbers. The dial directory searches the listing as
characters are entered until a match is found. If several entries in the listing are similar, the use of
the Up and Down arrow keys enable a call or transfer to a specific name.
Name dialing can also be used for finding departments as well as individuals. Many incoming calls
are not for a specific person, but for a departmental feature or department. Callers requesting help
by function may not know the name of an employee to ask for in the department they are
requesting, i.e. "May I speak to someone in Customer Service." Dialing by function or department
enables the Attendant to display a list of employee names and directory numbers, sorted by their
function or department, and select the person or group (ACD or Distributed Hunt) that can best
handle the call.
Benefits
Facilitates efficiency because the Attendant has internal and external numbers listed in a directory
screen, or can use the name/number lookup and speed dialing. It's as easy as pressing a button or
clicking the mouse. Time waste and errors can be easily avoided.
Strata DK Feature Description 5/99
PC Attendant Console
PC Attendant Console Features
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
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