Interposition Call Transfer; Join Button; Keyboard Or Mouse Operation; Load Sharing - Toshiba Strata DK14 General Description Manual

Interposition Call Transfer

This feature allows calls to be transferred from one attendant console to another.

Join Button

Allows the Attendant to connect an incoming call with an outside party on hold or an internal
station. Rather than transferring the call, the Attendant presses the Join button to create a
temporary conference from which the Attendant can drop out.

Keyboard or Mouse Operation

Most of DK-PCATT functions can be operated by clicking a mouse on screen buttons or by
pressing the equivalent keyboard buttons. Attendants can choose the easiest method for them.

Load Sharing

In a multiple-console environment, incoming calls are distributed among the available consoles
(up to four) on a call-by-call rotation basis, which increases efficiency and call coverage
flexibility.

Loop Hold Display

This display lists the calls on hold and the hold time. If a call is not answered within a
preprogrammed time, it recalls with a ring indicator and appears on the Incoming Call display.
The console can be set for Supervised loop operation, which keeps the call in the Loop display
even after it's transferred, enabling the Attendant to monitor it or re-enter the conversation. With
release loop operation, the held call appears briefly in the Loop display area until it is answered by
the station receiving the transferred call. Then it disappears from display.
The Attendant can type a note, such as who the call is for, the caller's name, etc., while still
connected to the call. This note is associated with the call so that Attendant can provide personal
attention to each caller.

Message Center

The Attendant can use the DK-PCATT keyboard to enter a message into the message database.
When a message is entered, the station's message light is automatically lit. At a later point, the
station user can press
show that the Attendant called. Once the station user is connected with the Attendant, the
Attendant can display a list of messages for that caller and read them back.

Multi-tasking

The Strata DK-PCATT software runs as a standard Windows application. Toshiba recommends
using a dedicated PC for the console to maximize response time and efficiency. However, other
applications can be run simultaneously on the same PC, enabling the Attendant to use the PC for
multi-tasking purposes.
When call traffic is light, the PC can toggle from the Attendant Console mode to another
application. If a call is received while in another application, the PC can immediately switch back
to Attendant Console mode to handle the ringing call. The DK-PCATT can be set to toggle
automatically (Auto Activate on) or manually.
Strata DK General Description
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and call the Attendant. If the station is an LCD phone, the display will
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Features
PC Attendant Console Features
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